Hawthorne Studies have been subjected to many criticisms. Yet, the evolvement of many of the management theories today would not have come about without the experiments done by Elton Mayo. This essay will cover the various aspects of management that has been refined through the findings of the tests conducted and how improvements were made to aid in the development of organisational behaviour. It will also discuss the various studies and will show how these theories implement Hawthorne studies as the foundation and the basis of the human relations movement. It will also investigate the criticisms that arise within it. In the past, managers considered workers as machinery that could be bought and sold easily. To increase production, workers were subjected to long hours, miserable wages and undesirable working conditions. The welfare of the workers and their need were disregarded. The early twentieth century brought about a change in management and scientific management was introduced. This sort of management, started by Frederick Winslow Taylor, emphasised that the best way to increase the volume of output was to have workers specializing in specific tasks just like how a certain machine would perform a particular function. His implementation of this theory brought about tremendous criticism by the masses arguing that the fundamentals of Scientific Management were to exploit employees rather than to benefit them (Mullins, 2005) The period between the 1920 and 1930 saw the introduction of the Hawthorne Studies and brought about radical changes in organisational behaviour. The once popular belief that increasing output of an organisation was directly related to increasing workers' wages was disproved. Experiments conducted by Elton Mayo proved that there were more than economic factors that improved efficiency. During the tests, behavioural science which is also known as human relations was a key component to improve organisational output. By conducting the Hawthorne studies, various assumptions were discovered. A person's work behaviour is not easily determined as a cause and effect relationship; however it is determined by a complex set of attributes. Informal groups that were present in the organisation form a social structure which was preserved through job related symbols of prestige and power. Change in the organisation can be avoided by being more aware of the employees' sentiments and their participation. The findings of the experiments led to the discovery that the workplace is a close knit social system and not just a production system. Hawthorne studies also established the evolution in methodology.
To conclude, the analysation of the Hawthorne studies and the six texts that either support or disagree with it has changed my perception of contemporary management functions and the employer-employee relationship and how this relates to the Hawthorne studies. The critics and supporters of the theory have equally valid points; “Fraught with inconsistencies…” (Izawa et al., 2011). And “Improved performance…” (Sonnenfeld, 2001). My Opinion is that the Hawthorne Experiments helped shape contemporary management and has effectively established the importance of a socially working environment with relation to productivity.
Maslow’s theory cultivated as a “general theory of human motivation,” but this theory is “extensively” applied to organizational behavior (Miller, 2012: 40). In this theory, Maslow proposes that five types of basic needs motivate people: physiological, safety, affiliation, esteem, and self-actualization. These needs are arranged in a “hierarchy of prepotency,” where lower-level needs must be satisfied before achieving higher-level needs (Miller, 2012; 42). The lower-level needs are the first three basic needs in the hierarchy: physiological, safety, and affiliation. The first need is physiological. It refers to the needs of the human body, such as food, water, sleep and sensory pleasure. An organization fulfills these needs by providing a “living wage” that allows individuals to acquire these necessities and creating “physical work conditions that do not violate the physical requirements of the human body” (Miller, 2012: 41). From the physiological needs, humans move to the second basic need—safety. These needs include “the desire to be free from danger and environmental threats” (Miller, 2012: 41). Once again, an organization fulfills these needs by providing wages which allow employees the ability to acquire the necessary tools to ensure safety. In addition, the provision of physically adequate work conditions within an organization fulfills these safety needs. After physiological and safety needs are attained, humans aspire for belonging and love. This third basic need is affiliation. Affiliation needs refer to “the necessity of giving and receiving human affection and regard” (Miller, 2012: 41). This need highlights one of the key findings of the Hawthorne studies-the importance of social factors within an organization. The social relationships between coworkers and managers within an organization satisfies this need for
Blanchard, P. H. (1988). Management of Organization Behavior: Utilizing Human Resources. Englewood Cliffs, NJ: Prentice Hall.
The founding father of scientific management theory is Fredrick Winslow Taylor. He was an American mechanical engineer and an inventor. Modern management theorist Edward Deming credited Taylor for his contributions while Joseph Juran criticized his work for extracting more work from workers. However a careful reading of Taylor’s work will disclose that he placed workers interest as high as the employer’s in his studies. Before the principles of management are discussed it is very important to understand the causes which led Taylor to derive the four principles of management. The three causes are as follows:
Morley, M., Moore, S., Heraty, N., Linehan, M. and Maccurtain, S. 2004. Principals of Organisational Behavior: An Irish Text. 2nd ed. Dublin: Gill and Macmillan.
The evolution of management though the decades can be divided into two major sections. One of the sections is the classical approach. Under the classical approach efficiency and productivity became a critical concern of the managers at the turn of the 20th century. One of the approaches from the classical time period were systematic management which placed more emphasis on internal operations because managers were concerned with meeting the growth in demand brought on by the Industrial revolution. As a result managers became more concerned with physical things than towards the people therefore systematic management failed to lead to production efficiency. This became apparent to an engineer named Frederick Taylor who was the father of Scientific Management. Scientific Management was identified by four principles for which management should develop the best way to do a job, determine the optimum work pace, train people to do the job properly, and reward successful performance by using an incentive pay system. Scientifi...
This essay will discuss the relevance of Taylor’s Principles of Scientific Management to organisations today. Taylor’s theory of Scientific Management is based around how efficiently a member of staff works in order to improve their productivity, the theory was introduced in 1911 and has four principles which were tested to determine optimal work methods, and are still seen in organisations today such as fast-food restaurants. Taylor believed that workers left to their own devices would restrict their output and not progress with the task, this was called ‘soldiering’ and it was described in two forms; natural
As a curious professor, Elton Mayo was eager to see if there were any connections between the physical conditions of the workplace environment and its relationship to productivity. Thus, to determine if a relationship existed, Mayo, along with some of his colleagues, conducted an experiment at the Chicago Hawthorne plant of the Western Electric Company. To test if physical conditions affected the productivity, Mayo and his colleagues began altering conditions to see if a change in productivity was noticeable. To everyone’s surprise, no matter the changed condition, the productivity increased. Therefore, this effect became known as the Hawthorne effect, which suggests, “group norms that influence productivity apart from the physical productive environment” (Shockley-Zalabak, 2012, p. 78). Thus, contemporary organizations that regularly enable the Hawthorne effect will experience increased productivity that will lead to organizational communication competencies being strengthened. After all, when conditions change, those alterations will need to be communicated and thus indirectly reinforce communication skills and competencies in the
The concept of scientific management is based on the idea that work could be studied to increase efficiency, and specialization. Economist Adam Smith changed the way the world looked at the economy and organization. In his essay, “Of the Division of Labour,” Smith emphasizes the importance of specialization, and how division of labor leads to specialization. He states that this would allow a worker to be more productive and efficient (Shafritz, Ott, & Jang, 2011, p. 41-45). Frederick Taylor introduced the principles of scientific management, which stated that management is a science, workers should be scientifically selected and trained scientifically, and both management and workers should work together.
Stephen Robbins , (2010). Management and Organisational Behaviour. 9th ed. England: Financial Times Pitman Publishing.
Scientific Management theory arose from the need to increase productivity in the U.S.A. especially, where skilled labor was in short supply at the beginning of the twentieth century. The only way to expand productivity was to raise the efficiency of workers.
Frederick Taylor and Henri Fayol are both considered classical contributors to management theory. Both were developing and expression their viewpoints at similar time period with the aim of “raising standard of management in industry” (Brodie,1967, p7) in a period were very few publications and theories on management. While both theories were developed with the same influencing factors such as war, social struggles and industrial revolution (Urwick. 1951, p7) each developed quite different management theories. Frederick Taylor is considered the Father of Scientific management and he developed scientific principles of management, focusing on the individual,...
Meacham, Wesley. History of Industrial and Organizational Psychology. Hubpages, 2012. Web. 7 Apr. 2014. .
To start with, the Human Relations Movement firstly emphasises the importance of the working environment for employees as a socialised natural group in which social aspects for both employees and managers take precedence over functional organisational structures. Elton Mayo, who was called “the founder of both the Human Relations Movement and of industrial sociology” (Pugh & Hickson, 1989, P.152), had the basic idea that “workers had strong social needs which they tried to satisfy through membership of informal social groups at work place” (Nicholson, 1998, p.215). Opposing the classical perspectives of management principles of the Scientific Management and Bureaucracy, Mayo claimed that scientifically clarified rules, strict work procedure and incentive money payments were not the only stimulus to inspire workers and that they were “less factors in determining output than were group standards, sentiments and security” (Robbins, Millett & Waters-Marsh, 2004, p.815-816) after he proceeded an experiment, called the ‘Hawthorne Experiment’. According to the Hawthorne Studies, employees were motivated to work harder and efficiently when managers provided a more comfortable and informal working environment taking into account individual satisfaction and their personal needs rather than manipulating employees by way of higher remuneration. Mayo demonstrated that an organisation could not generate much beneficial output if managers “treat workers simply as economic individuals wanting to maximise pay and minimise effort” (cited Nicholson, 1998, p.215). As a result, “managers would no longer consider the issue of organisation design without including the effects on work groups and employee attitudes” (Robbins & Barnwell, 2006, p.47). They now see their jobs as dealing with human beings rather than simply with work.
Thompson, P & Mchugh, D 2002, Work organisations: A critical introduction, 3rd edn, MacMillan Palgrave, New York, viewed 4 April 2014, http://site.ebrary.com.ezproxy.uow.edu.au/lib/uow/docDetail.action?docID=10038997&p00=organisational+behaviour.