Windows Me

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An Original Equipment Manufacturer (OEM) version of Windows ME is a special release product made available for computer
Manufacturers. OEMs can customize these versions of Windows ME specifically for their hardware and software.

The Setup procedures and requirements outlined in this document may be different if you have an OEM version of Windows ME. For more information, read the documentation that came with your computer or contact your computer manufacturer.

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IF WINDOWS ME DOES NOT START IN SAFE MODE
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Any of the following conditions can cause Windows ME not to start in Safe Mode:

- Your computer is infected with a virus. Run up-to-date anti- virus software to check for a virus and clean your computer if necessary. - Your computer's CMOS settings are not correct. Check your computer's CMOS settings to make sure they are correct. Note that you may need to contact the computer manufacturer to verify these settings.

- There is a hardware failure. Note that you may need to contact the computer manufacturer for more information about your hardware. - There is an error on your computer's hard disk. See "Using
ScanDisk to check your hard disk."

- There is an error in the Windows registry. See "Using the
Windows Registry Checker."

Using ScanDisk to Check Your Hard Disk
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If you suspect there may be file corruption or other problems with your hard disk(s), run ScanDisk to check for and repair errors. To check all your hard disks for errors:

1. At the command prompt, type:

scandisk /all

2. Press ENTER.

To perform a full surface scan of your hard disk(s) for maximum protection against data loss:

1. At the command prompt, type:

scandisk /all /surface

2. Press ENTER.

Using Windows Registry Checker
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If you are still unable to start Windows ME in Safe Mode, run the Windows Registry Checker (Scanreg.exe) tool, as there may be a problem with the system registry.

To start the Windows Registry Checker:

1. At the command prompt, type:

scanreg /restore

2. Press ENTER.

Scanreg may not be available if Windows ME has not been successfully installed on your computer.

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IF SETUP STOPS AND WINDOWS ME WILL NOT START IN SAFE MODE
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The following section explains what you can do to recover from a failed Windows Setup. For more information about other Setup problems, see the Setup.txt file in the Win9X folder of your
Windows ME CD.

If you encounter any of these error messages while running Setup:

- Invalid system disk

- Incorrect MS-DOS version

- Missing or corrupted Command.com

it is likely that your computer's startup drive needs updated

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