Executive Overview As an add-on component to its IT Operations-as-a-Service program for Whataburger Restaurants, Sigma offers the SmartHands Dispatch service for the onsite support at Whataburger stores. Dispatch services may be delivered by Sigma employees or an approved 3rd party managed by Sigma. The scheduling and deployment of a technician will occur after the Sigma ITOaaS Operations team has provided remote support and troubleshooting as part of the MANAGED Service Level support agreement. Technician responsibilities can include: • Cabling repair • Support and/or installation of replacement switches and routers • Support and/or installation of wireless equipment • Site surveys • In conjunction with the Sigma ITOaaS Operations team, …show more content…
The following outlines the services and deliverables of the program on a per incident basis: • Identify the defective unit through triage by Sigma's service desk • Send a swap request to the Sigma warehouse • Dispatch the kit from the Sigma warehouse to the customer location where problem was reported o Replacement device will be configured with the appropriate settings of the failed unit (ex. IP Address, backup image) o Replacement kit will be shipped overnight and delivered by 10:30am CST the next day (dependent on customer's shipping services) • Replacement kits will be shipped same day as long as the swap request is sent to the Sigma/Pivot warehouse by 1:00pm EST • Swap requests received after 1:00pm EST may be processed the following business day • SmartHands technician will be dispatched to the store the following day (dependent on shipping service area and customer specified off-peak hours) o This will be provided as described in section 2 o Customer (ex. Store manager) may not decline …show more content…
The charges for these services are outlined in section 3.0. Kit Matrix Part Number Description Short Description Qty 2100LP6-NA 4G enterprise branch networking platform with integrated LTE Advanced (Cat 6) modem and Wi-Fi for all North American carriers 2 SG220-50P-K9-NA SG220-50P 50-Port Gigabit PoE Smart Plus Switch Switch 2 AIR-CAP1702I-B-K9 802.11ac CAP; 3x3:2SS; Int Ant; B Reg Domain 1 S3G5K9W7-15303JD Cisco 1700 Series IOS WIRELESS LAN 1 SWAP1700-CMB-A1-K9 Cisco 1700 Series Combined Unified and Autonomous (xxxxx) SW 1 AIR-AP-T-RAIL-R Ceiling Grid Clip for Aironet APs - Recessed Mount (Default) Mount 1 SWAP1700-RCOVRY-K9 Cisco 1700 Series IOS WIRELESS LAN RECOVERY 1 AIR-AP-BRACKET-1 802.11n AP Low Profile Mounting Bracket (Default) Bracket 1 AIR-AP1852E-B-K9 802.11ac Wave 2; 4x4:4SS; Ext Ant; B Reg Dom 2 SW1850-CAPWAP-K9 Cisco Aironet 1850 Series CAPWAP Software Image 2 AIR-AP-BRACKET-2 802.11n AP Universal Mounting Bracket Bracket 2 AIR-AP-T-RAIL-R Ceiling Grid Clip for Aironet APs - Recessed Mount (Default) Mount 2 AIR-ANT2544V4M-R= 2.4GHz 4dBi/5GHz 4dBi Multi Mount Omni Ant., 4-port, RP-TNC Antenna
TQM is a company’s complete “culture of quality” approach which focuses on long-term success. It strives for continuous improvement, in all aspects of an organization, as a process and not as a short-term goal. TQM’s involves everyone in the organization to transform the organization into a forward-thinking entity by influencing attitudes, practices, structures, and systems of the entire organization (Business Dictionary, 2014). TQM was crafted by William Edwards Deming, a statistician who specialized in statistical process control after World War II. Deming outlined 14 points of TQM where all people of an organization can constantly search for ways to improve the process, product, and service. Deming developed the
UPS 2-DAY- the delivery time would be 4:30pm at local time in 2 business days
This is a long project and can take up to a week to be completed. (3-7 days).
The Panera Bread Company began in 1981 as Au Bon Pain Co., Inc. Founded by Ron Shaich and Louis Kane, the company thrived along the east coast of the United States and internationally throughout the 1980’s and 1990’s and became the dominant operator within the bakery-café category. In the early 1990’s, Saint Louis Bread company, a chain of 20 bakery-cafes were acquired by the Au Bon Pain Co. Following this purchase, the company redesigned the newly acquired company and increased unit volumes by 75%. This new concept was named Panera Bread. Top management chose to sell their previous bakery-café known as Au Bon Pain Co. due to the financial and managerial needs of Panera. In order for Panera to become the success top management visualized all resources needed to become available for Panera. Panera Bread is now the most successful bakery-café in the category in which there are currently 1,777 bakery-cafes in 45 states and in Ontario Canada (Panera Bread).
News Article Analysis on the Fast Food Industry: The controversy of toys in the fast food industry.
The table demonstrates the amount of money (in millions) big fast-food restaurants spend on making advertising to the public youth. (Source: The Nielsen Company (2010) from "Marketing Aspects Of Nutritional Labelling.").
The case of Burger King Corporation v. Rudzewicz, 471 U.S. 462, 105 S. Ct. 2174, 85 L. Ed. 2d 528 (1985) addressed the issue of personal jurisdiction and whether or not it violates the Due Process Clause of the Fourteenth Amendment. The plaintiff, Burger King, is a Florida corporation whose principal offices are located in Miami. The defendant, John Rudzewicz, was a resident of Michigan and a principal of a Michigan franchise. Rudzewicz, as a franchisee owner, had been given a license to use Burger King’s name and logo (trademarks) to operate a Burger King in Michigan. The contract between the franchisor and franchisee stated that the franchisor relationship (contract) is under the control of Florida. Other provisions of the contract include required monthly payments of fees and royalties to Miami headquarters, and all major decisions and problems had to be communicated with headquarters. In addition, the franchisee had to conduct business at a leased restaurant facility for 20 years. However, the defendant failed to fulfill franchisee obligations by not keeping up with his monthly payments of fees and royalties that he owed to Burger King in Florida. As a result, Burger King sued for a diversity suit against Rudzewicz in an effort to get back the money that they were owed. Burger King claimed a breach of contract, specifically the “Franchise Agreement”, between Burger King (the franchisor) and Rudzewicz (the franchisee). The case eventually made it all the way to the United States Supreme Court (Case Briefs).
Fast food chains, the main problem responsible for multiple health problems around the world has still not changed any of their ingredients or additives to make a positive change. Fast food meals have been linked to multiple health problems. Such health problems like heart diseases, which is the leading cause of death of men and woman in the United States. Fast food has also been linked to obesity, due to the high amount of fat and carbohydrates found in their meals. An equivalent aspect is the additives added to fast food like trans-fat and sodium, which are both linked to leading to multiple health problems. Yet fast food chains have not done anything in regards to all of this health problems. Fast food chains are still harming the public
...e appropriate evidence, and proceed with assessing the situation, analyzing the data, save the contents of the systems memory, clone or make an image of the hard drive and make sure to document everything along the way.
After planning of timing business should be specific regarding the delivery location.it should be precise with the exact location where the product is supposed to deliver so it reaches
Burger King delivers value to their customers through their products, prices, and place and promotion strategies - (“BK doesn’t just promise value, they actually deliver value”). Burger king has been in existence for 60 years and is growing rapidly in many other countries. Burger King delivers quality, great tasting food which satisfies ones need or wants and captures the value of customers even before the first purchase is made. Burger King has products very unique from other competitors such as KFC and McDonalds. The difference is that Burger King does not limit their customers in terms of what they eat. For example, when I spoke to a customer also big fan of Burger King, he mentioned that the sauces are left public for the customer to decide on which sauce to have rather than giving the customer one kind of sauce such as McDonalds and KFC. The cold beverage is also self-help service in which customers can help themselves to a bottomless drink. This way the customer feels free to choose what satisfies the need or want.
Compare the globalization approaches of Starbucks & McDonalds The parameters to be used for this comparison are:
As organizations seeks ways to increase profits by filtering into international markets, many turn to the field of public relations as a way of reaching cross-cultural markets. Factors such as values, cultural differences, language barriers, beliefs, etc…in order to successfully promote an organization's products and services. Public relations practitioners have the responsibility to be the mediator between the organizations and public(s). According to Murphy and Dee (1992), " Public relations makes organizations more effective by building relationships with stakeholders in the environment that have the potential to constrain or enhance the mission of the organization." This role also involves disseminating and seeking information to the public. This information/feedback provides the public relations practitioners and the organizations with insight as how the publics perceive the organization.
Capitalizing the manufacturing machines has been known for the thumb of rule for success in the semiconductor industry. Unlike other manufacturing plants, the fab usually operates 24/7 to maximize its production volume. In addition to this, any minor mistake or mishandle in the production process may lead to loss of millions of dollar. In order to guarantee the production plan runs smoothly, the use of SIGMA may be helpful.
customer it is suppose to be no longer than 90 seconds and no longer than