The Walt Disney Company hires a certain type of cast member based off of many specific traits they attain. “Disney Recruitment looks to hire attractive people with an encouraging personality and a fixed smile” (Koenig 59). Cast members must have a high IQ and must be content with working nights, weekends, summers, and holidays. In order to be hired as a character performer, potential employees have to be young and outgoing (60). People hired to portray characters also have to be a certain height and weight to fit into the pre-existing costumes because Disney does not want to spend money to have new ones made when they do not believe they have to. Regardless of whether a person is greeting guests at a park entrance, selling merchandise, or cleaning …show more content…
The Disney College Program (DCP) hires students who are in good standing with their school’s academic requirements to come work in a park or resort for a semester. Young adults are hired to take on roles such as Character Performer, Attractions, Merchandise, etc. “This truly unique program allows participants to network with leaders, take part in personal and career development in classes and build transferable skills such as problem solving, teamwork, guest services, and effective communication” (cp.disneycareers.com). College Program interns make less than minimum wage, legally acceptable because it is an internship, while work forty-plus-hour work weeks. They also have to live in Disney-offered housing which the company automatically removes money from the student’s paycheck every week to pay for. These workers also spend their days off exploring the parks; buying food and souvenirs-giving their earned money right back to Disney. Being fired from the program is also a very easy feat, slouching at some point during an eight hour shift is grounds for …show more content…
Many injuries occur at the Walt Disney World and Disneyland. The most common source of injuries in the parks, later resolving in lawsuits for the Disney Parks Company, is slipping and falling. In the case of a person slipping or falling, they are burdened with the responsibility of proving that it was Disney’s mistake that was made. Disney’s lawyers continue to make the argument that if a hazard did cause the guest to fall, it must have been so recent that the Disney employee did not have any way of preventing the situation from happening. One out of every four cases similar to this make it to trial, and of those Disney has won ninety-five percent of them (Koenig, p. 19, 2015). A second argument that Disney commonly makes is that the plaintiff was wearing or doing something they should not have been doing, causing the
Disney World, “the happiest place on Earth,” laid off approximately two hundred and fifty (250) employees, or cast members—what Disney refers to its theme park workers—that operated the data systems at the amusement park in the article “Pink Slips at Disney. But First, Training Foreign Replacements” written by Julia Preston. Disney World laid off 250 cast members, who were required to train their replacements for their jobs over the course of three months. These 250 employees were described as victims of outsourcing. The cast members’ replacements were immigrants on temporary visas for highly skilled technical workers that were brought in via an India outsourcing firm. These temporary visas are referred to as H-1B, which are granted to
One of these ways is having a website with an e-commerce enabled online booking system which enables their consumers to book their time and stay with Disneyworld however and whenever they want to, therefore allowing Disney to get their revenue in more ways and in turn allowing them to grow and develop. Another way that Walt Disney World has embraced technology is with their recent addition of what they call 'Magic Bands '. Guests are able to use these magic bands for many things these include; Unlocking the door of their Disney Resort hotel room, enter theme and water parks, check in at Fastpass+ entrances and much more. The Magic Bands have allowed the guests stay with Disneyworld to become much more effortless, which will make it more likely for them to come back.
For many years Universal theme parks have been a luxury stay and have rendered wonderful experiences to the guests. And this is mostly possible only because of the efficiently dedicated team work delivered with world class customer service for unforgettable cherished memories for the clients. This is the prime reason for the Universal Orlando to achieve heights of recognition in the entertainment industry. The employees at the Universal Orlando Resort are fully encouraged for development and growth with a rewarding and balanced working environment. Every employee will be carefully guided in the right path to achieve their goals and dreams in the career.
Disney Point #1 - In order to delight your customers, you must put your employees first!
Disney offers an array of benefits for employees. For many, simply working within the Disney environment and being surrounded by the positive attitudes of coworkers is a benefit in and of itself. One of the employment perks at Disney is that you can choose a free vacation at any of the Disney parks around the world once a year, in addition to free park admission for up to three guests, and discounts to partnered locations such as hotels and restaurants. Other basic benefits includes medical insurance such as dental and vision, on-site childcare, and paid for sick leaving. In addition, employees are paid weekly so that they don’t need to worry about spending all of their salary at the beginning of each month. But in our opinion, making kids smile is the greatest benefit from working at
Some benefits of working at Disney include a good health care plan, two weeks of vacation, and two weeks of sick time. An additional benefit is a Silver Pass that can get a worker's family and a couple guests into many parks, parties, movie screenings, giveaways, and speaking events free. Engineering is a large occupational field. An engineer does many things, from designing, to building, to marketing. It combines science, math, and computer knowledge.
Disney extends to their workforces. For those businesses whose primary purpose of their plan is to only meet compliance requirements, they could greatly benefit by developing a comprehensive benefit plan. This could help increase their return on investment. The value I believe a business may gain from Disney’s compensation plan is to appeal to competent workers, to maintain those workers, and to motivate workers to direct their energies towards achieving the goals of the organization. Companies can set up policies to conduct a market study on a regular basis, implement a real performance appraisal system and then work on retaining good employees and elimination of poor performing workers.
To become a cast member, a huge amount of training is needed. To become a cast member, there are many rules that need to be followed. To become a cast member, everyone must study the "Four Keys" to interacting with guests, to learn about the safety, courtesy, show, and efficiency. To show what Disney means by service, trainers have turned the word into an acronym: Smile, Eye contact/body language, Respect and welcome, Value the magic, Initiate guest contact, Create service solutions, End with a Thank You. Another rule that the cast members must follow is that Hair coloring is not allowed; unless it is a natural color (Sonnenberg 1). The workers always are striving to create happiness by providing the best family entertainment possible. The cast members always go out of their way making sure that guests have the best vacation they can possibly have by asking if they need assistance and are there to answer any questions. The workers are constantly putting on the best show they can. By doing this, they are encouraging people to come back for more (Stein 6). When Walt created the parks, he also built a great group of talented workers that could work together (Ciotti 1). The creative ideas that were put forth and carried out by Walt and his associates were where the company’s success stemmed from (Stein 9).The CEO says, “We are confident that our commitment to creating and providing exceptional family
Let me first start of by saying, that although I myself may be one of those “happy go-lucky” Disney fans, this letter remains strictly unbiased. It is not my intention to persuade you to one side or to have you fall completely in love with the Disney Corporation; it is merely my goal to bring to you a source of new knowledge and insight into one of the largest corporations on the face of the planet. This is certainly true; Disney owns Capital Cities/ABC radio and television network, along with film and record companies, book publishing, newspapers, home videos, theme parks, magazines, hundreds of Disney retail stores, as well as a num...
The Walt Disney Company is a worldwide mass media and entertainment company. The company owns many other companies including Pixar Animation Studios, Lucasfilm Ltd., and Marvel Studios. It also owns and operates many Disney theme parks all over the world. There are operations in over 40 countries. The Walt Disney Company employs over 195,000 people. Its headquarters is located in Burbank, California. When the company was just starting out it was very conservative because its founder, Walt Disney, was very conservative. Now the company is a secular progressive which means that it does not have religious affiliations and promotes liberal change. The company is very eco-friendly. Their “long-term goal is to minimize [their]
Disneyland has inspired hundreds of books, articles in academic journals, and college classes dissecting its magic and evaluating its impact. Since Disneyland’s opening there has been evidence to suggest that the Disney Company is owed credit for creating not only the first, but the most successful theme park in history. Walt Disney created a niche in what was a dying industry leading to Disneyland’s success that is still observed today as the most popular and most recognizable park in the park entertainment industry. Although Disneyland was not the first amusement park, Walt Disney did perfect the idea of an amusement park and give birth to the first ever theme park which blossomed into the theme park industry. The influence Disneyland commands as the first theme park has impacted American pop culture, society, economics, marketing, entertainment and tourism by creating what has been called the “Disney effect” by author Margaret King, Director of the Center for Cultural Studies & Analysis. The impact the “Disney effect” has had on America has been argued between historians, economist, and
The history behind Disney World is nothing short of amazing. During the planning stages of Disney World Walt bought up acres upon acres of property in the Orlando/Kissimmee area secretively. Walt also worked hard on making Disney world the most immersive place he could that everyone could enjoy, such as whole families, friends, school/work groups, and individuals alike. Walt refused to leave anyone out of the world he was building. Mostly, Disney World is marketed towards children and every adults inner-child. He wanted a place where you could completely forget your real life, work, and stress and come into a world of fun, enjoyment, and
Walt Disney world benefits from its operations workers as they help their guests on and off the rides which can help guests feel well looked after and safe. They assist with audience control keeping guests safe and comfortable as well as maintain safety standards so no accidents happen and the guests can have peace of mind before they get onto the ride.
The Walt Disney Company is known throughout the world as a leader in entertainment. The strategies that the Walt Disney Company have used include competitive advantage, a growth strategy, and a renewal strategy. When a person mentions a theme park, Disney is the first park that comes to mind. They were not the first theme park, but they have mastered the art of creating memories for adults and children alike. As a former employee of Disney I can vouch for the amount of effort that goes into creating memories for families. Disney is a leader when it comes to the theme park business, and other parks look at Disney as a leader. An example of this is that other parks will not raise admission prices, until Disney first raises their prices. WESH.com said "It remains to be seen if Disney's move will trigger a round of similar increases at other Orlando theme parks. Historically, when Disney raises its prices, the other parks follow" (2011, p.1). There is not a company in the world that can provide the "magic" that the Walt Disney World company can provide (Disney.com, 2011).
They include: excellence in leadership, excellence in casting, guest satisfaction, financial results, and repeat business (Coverly, 2013). As it pertains to leadership excellence, Walt Disney is cognizant of the fact that communication is indeed the key driver and foundation for a collaborative culture within the company. Therefore, in this regard, the company encourages the cultivation of collaboration by essentially creating an enabling environment where ideas are spoken without fear of favoritism. Hence, Walt Disney promotes the use of positive language as part of its strategy of fostering leadership and collaboration. The use of positive language lays a basis for the realization of excellence in casting as one of the company’s policies. It is necessary to note that according to Coverly (2013), Walt Disney does not refer to its staff as employees; rather, the company classifies them as casts within the whole business arena. This concept, as Coverly (2013) continues to elaborate, emanates from the cognizance by the company that each employee has an intrinsic and unique role to pay within the company. As such, it is more natural to refer to them as casts, rather than the traditional “employee” notation. This strategy is very influential in generating and sustaining employee motivation which stems