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Royal Bank of Scotland Failure Case Study
Case management case study
Case study principles of management
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INTRODUCTION I was given the task to make an assignment on the subject of Business Information Management. In this assignment, I have to read and analyse a case study entitled RBS failure caused by inexperienced computer operative in India. After that, I need to make a summary of this case study because it shows what I understand in this case study. Besides that, the objective of this case study is to know the factors that have caused the system failure at Royal Bank of Scotland. The reason I want to know this factor because Royal Bank of Scotland (RBS) has faced computer meltdown with the loss of its share price as well as millions of customers unable to access their account. Before I start making the assignment, I have read the case to get …show more content…
The management in Royal Bank of Scotland (RBS) have found people who have caused the problem which is the junior technician from India, who accidentally erased a massive swathe of information during a routine software upgrade for the Royal Bank of Scotland and its subsidiaries NatWest and Ulster Bank. According technology website, The Register also has said the worker was understood that at least some parts of the team responsible for the error were recruited in India following redundancies in the department in the …show more content…
A computer system failure occurs due to the presence of unwanted computer virus. These nasty digital infections can cause a plethora of unpleasant side effects. If there are a sign indicating the system failure, it is better for company to respond immediately to mitigate the impact of system failure. Here there are several tips how to prevent computer system failure which is: a) Avoid storing the documents on the same drive as operating system Most of word processors will save the files in the My Documents folder, this is the worst place for save the data as My Document is one of the parts of operating system and the majority of computer problems will be affected the operating system like a virus or software failure problems. The only solution left is to reformat the drive and reinstall the operating system, but all things on the drive is lost. Besides that, a second internal hard-drive in the computer or laptop will not be affected if the operating system is corrupted. b) Make adequate
managers to leave them more time to get/retain clients (which was already being done in
Santander is retail banking financial which was founded in 1857. It is centered in Santander Spain as the name suggests. It has its operations carried in Euro zone widely by its market share and it is known as one of the largest banks in the world for market capitalization. The company has expanded through various acquisitions in 2000. There is a drastic change in the formation of the rules and regulations by the company from acquisitions and merger. Banco Santander had a merger with Banco Central and Banco Hispanoamericano in 1999 thus, considering both the entities equally it is known as Banco Santander Central Hispanoamericano or BSCH. This merger was designed equally so as both the pre-existing firms CEO had took over the control equally
What is a case study? A case study is a process or record of research in which detailed consideration is given to the development of a particular person, group, or situation over a period of time. There is many different types of cases; rape, robbery, arson, kidnapping and finally murder. Case studies lead to trials;a formal examination of evidence before a judge, and typically before a jury, in order to decide guilt in a case of criminal or civil proceedings. One famous case study that went to trial was Jodi Arias Trial. Her case was her getting convicted of brutally murdering her ex-boyfriend, Travis Alexander.
RBC Financial Group uses a customer relationship management (CRM) strategy that provides a variety of services for a variety of clients. The strategy allows for individual customers to trust RBC and develop a personal relationship with each and every client. One major factor that allows CRM to operate effectively is the use of technologies and analytics to help classify each client’s financial situation. These customer profitability-based techniques allowed RBC to categorize their clients into A, B, and C groups so that the sales teams could optimize their efforts in catering to these different clients. This strategy holds the following strengths: optimizing sales efforts to different customers, easily accessible electronic sales leads, centralized and standardized financial decisions, and building personalized and sustainable customer relationships. There are a few weaknesses to the system though including the complexity in predicting future positions of companies despite the use of analytics as well as the complexity in creating consistency when using these
A. By itself the first national bank can only lend out $10,000. It can lend out the full about due to the fact that it is depositing all of that money into its reserves. In a case like this it is like the federal reserve is making new money and then depositing all of it.
A Report on NatWest Bank and an Analysis of the Banking Industry 1. Introduction This report focuses on NatWest and the industry in which it operates. The purpose of the report is to give a concise but accurate view of how NatWest operates as an organisation and the links between its environment, in this case the banking industry. Company History =
I like there is no right or wrong answer when comes to the case analysis. This does not mean that I am allowed to write whatever and done. It just simply indicates that the result of case is not so important than the experience of analyzing the case and discovers the most unique methodology that is effectively working for oneself. Change the existing mindset with proportional information like the training soldier to be ready for the real war battle in the managerial level. Critical thinking plays a bit part in the case analysis, students need to able to come out a working solution to the case study and successfully explain the solution, and able to defense and stand his/her ground for the chosen case position.
To conduct and complete a case study, one must understand what a case study is. It is one of the various methods to develop research and to obtain knowledge. Once the concept of what a case study is grasped, then one must comprehend the process that comes along with this research method. Ultimately, there are many different reasons, advantages and disadvantages to this method, but once completed, one will have an in-depth perception on the subject with in the case study.
The background of the project is that Flayton Electronics faced an eminent problem when it is discovered that there might be a possible breach in their security and the privileged customer information has been compromised. A bank informed the firm that credit card information of the several customers had been leaked and there have been possible fraudulent transactions taken place. The CEO of the firm, Bret Flayton is faced with the challenge of making a tough decision and deciding what to do next. The firm is exposed to various risks and needs to develop a risk management plan in order to manage and mitigate the potential risks that threaten the firm.
Flynn, Donal J.; "Information Systems Requirements: Determination and Analysis"; McGraw-Hill Book Company; 1992Parnas; 1985; taken from: Sherer, Susan A.; "Software Failure Risk – Measurement and Management"; Plenum Press; 1992Jones, Carpers; "Patterns of Software Systems Failure and Success"; Thomson computer press; 1996Neumann, Peter G.; "Computer Related Risks"; Addison-Wesley publishing company; 1995Petroski, Henry; "To Engineer is Human"; MacMillan Publishing; 1985Flowers, Stephen; "Software failure: management failure"; Chichester: John Wiley and Sons; 1996.Report of the Inquiry into the London Ambulance Service; February 1993. Simpson, Moira (1994); "999!: My computers stopped breathing !"; The Computer Law and Security Report, 10; March – April; pp 76-81Dr. Dobbs Journal; January 1997 edition<a href="http://catless.ncl.ac.uk/Risks">http://catless.ncl.ac.uk/Risks<a href="http://www.scit.wlv.ac.uk ">http://www.scit.wlv.ac.uk <a href="http://www.bbc.co.uk/news">http://www.bbc.co.uk/news<a href="http://abcnews.go.com/sections/travel">http://abcnews.go.com/sections/travel
Case can be categories as an event, process, problem, a person, or several people. Case study, itself is one of the qualitative research methodology that was introduced in 1900 years. Important about this study is it evolve a comprehensive or depth understanding of a case within a real-life (Yin, 2009). This type of approach may across many scientific discipline, especially social science, anthropology and sociology. Some scholar agreed that one of the advantages of case study is that it simplifies complex concepts. In this process, multiple source of information is involved; such as interviews, observations, audiovisual report, etc. These criteria contribute to a good qualitative case study since in-depth understanding of the case will help
The past few years have been a turbulent time for the international bank causing unparalleled financial and reputational damage as a result of a number of events of severe divergence and fraud on the CSR framework at HSBC and the global standards that HSBC abide by. HSBC was a case study for the United States Senate Permanent Subcommittee on Investigations (PSI) looking at U.S. Vulnerabilities to Money Laundering and Terrorist financing. Described by chairman Douglas Flint as the toughest in HSBC’s history the PSI concluded that HSBC, and its U.S. affiliate, exposed the U.S. financial system to a “wide array of money laundering, drug trafficking, and terrorist financing risks due to poor anti-money laundering (AML) controls” (United States Senate 2012). The events caused many to question the role that HSBC, and the banking system in general, plays in society.
Case studies are a collection of data obtained using various methods gathered on an individual or group to record areas of interest in order to assist with analysis and provide recommendations. The study should include the name of the person, although this should be protected to provide anonymity where appropriate, and a brief description of the subject. The setting where the study is to be performed should be included. The aim of the observation must be presented along with a report of the findings. The type of method used will depend upon the subject and the area of interest. Data is gathered on the subject in this case observations were used to provide the data. An interpretation of the study will be made in order to provide a conclusion and recommendations made if applicable. Freud famously used the case studies that he carried out on his patients to develop his Psychoanalytic Theory.
This paper will first look at the need for such measures and present the current standards employed at companies. Then we will present case studies on incidents that were high-profile examples of failure in this area. The paper will then come up a more effective implementation
Zeleny, M (ed.) 2000, The IEBM handbook of information technology in business, Thomson Learning, London.