The Importance Of Empowerment In The Hospitality Industry

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Introduction
The competition of the hospitality industry becomes fierce. With people 's increased demand for travel, the demand of hotels seeking employees who have the excellent skills to solve problems independently is also increasing. Using incentives is the common way for managers to retain outstanding employees. Nowadays, the traditional incentives have transferred from single financial incentives to more new various incentives that are more attractive and fit to some employees ' pursuits of career. Empowerment is one of the new incentives in current hospitality management. In many researches about empowerment have proved that empowerment plays a big role in promoting employee performance. Of course, there are always two sides to everything. …show more content…

Intrinsic incentives also include a sense of achievement, responsibility, job satisfaction, purpose, involvement and ownership (Adonis, 2006). Generally, empowerment is an effective intrinsic motivations to aspire employees (Pearce, 2012). A successful manger should take the advantage of power to achieve employees ' self-efficiency. The process of empowerment is the process of transferring power, as well as the cultivation of employee 's loyalty (Gershon, 2006). When the employee is empowered, generally he may feel a responsibility to use this power in a correct way and keep team works more efficiently with this power. The behavioral change starts from the change of employee 's attitude (Gershon, 2006). However, if employees are indifferent to the usage of power, the empowerment may not get worked on these people. On the other hand, some employees fear to shoulder responsibilities. They are afraid that the additional works will come with the empowerment, also they don’t want to take the additional pressure due to the added responsibility. Even more, they are afraid of being responsible for decision making, because empowerment will easily reveal their mistakes on decisions. They don 't want to expose themselves under all attentions so as to protect the current position from accusation if something goes wrong (McIntire, 2014). That is why in some particular circumstances, a part of employees are still willing to be motivated by financial incentive or tangible

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