The Importance Of Communication

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Communication and the way communication is perceived are highly important in todays’ society as well as in the health care arena. Communication is the interactive process that occurs when a person (the sender) sends a message whether it is verbal or nonverbal to another person (the receiver) and receives feedback. (Kelly, 2012, p 199) It is a vital part of the health care setting and the basis of all interactions amongst staff members, patients and families. Communication is significant in maintaining a healthy interpersonal and interdisciplinary relationship with others. The article Why Health Messages Fail: Lessons from the Australian Fast-Food Industry, (Michelle Phillipov, 2014) depicts how sending the wrong communication may convey the wrong message. This is true in the food industry as well as the health care industry. Therefore, how individuals communicate with one another is just as important as the communication process itself. Verbal and nonverbal communications are the most effective modes of communication. When verbal communication is used, the sender has the ability to control what is said since it is a conscious process. Nonverbal communication is more difficult to control making it an unconscious process. (Kelly, 2012, p 200) Since the United States is made up of different ethnic, racial, and socioeconomic backgrounds, it is important to know how to communicate with individuals of different cultures and learn what is culturally accepted in different ethnic groups. One way to overcome communication barriers and to provide good quality care to each is by communicating honestly and assertively. In order to communicate assertively one must be direct, be able to explain and express feelings, repeat important... ... middle of paper ... ...In the health care industry, electronic communication is playing an increased role in how patients are monitored long distance and the ability to connect to health care providers and will allow the patient to update his or her condition. Telehealth is a newer form of caring for patients from a distance and will be used more in the future. Telehealth is a form of telecommunications that discuss patient information over the phone or via computer which allows the patient to be monitored between hospital visits and in the comfort of their own home. Telehealth is expected to grow and need nurses who have good communication and leadership skill. (Merrell, MD and Doarn, MBA 2013) Along with good communication and quality leadership abilities, electronic communication will be an integral part of the health care industry. (Kelly, 2012, p 202)

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