The Importance Of Building Trust

- Courage - is about doing what is right rather than what is easiest.

Core Two - Intent (Character)

This is how we know we should act.

Motive - is why you do what you do. The best motive in building trust is genuinely caring about people, being honest.

Agenda - this stems from our motive. The best agenda is honestly finding what is good for others.

Behaviour - is putting your agenda into practice. It is what we do based upon what we intend to do and what we are actively looking for. Behaviour is important because it is what people see and judge. For example: Telling someone you love them is important, but showing them you love them is essential.

Core Three - Capabilities (Competency)

Capabilities are “the talents, skills, knowledge,

We will look at the 13 consistent behaviours that support building trust with others.

Explain the following:
Building Trust Accounts:
If we think of trust as an account, in which you can make withdrawals and deposits. The fastest way to build a trust account is to stop making withdrawals. You also have to be aware that withdrawals are bigger than deposits.
Remember that each trust account is unique to the individual. What may be a deposit in one person’s account may be a withdrawal from another’s.

Reveal each of the following behaviours and the brief summary asking the group to record in their workbooks:

1. Talk Straight
- Say what is on your mind. Don’t hide your agenda. When we talk straight, we tell the truth and leave the right impression. Most employees don't think their bosses communicate honestly. This causes speed to go down and costs to go up. We spend entirely too much time trying to decipher truth from spin.
- Straight talk needs to be paired with tact. There is no excuse for being so blunt that you hurt feelings and destroy relationships. Tact is a skill that can be learned and when coupled with straight talk, will build Relationship Trust.

2. Demonstrate