The Impact Of Product Location

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The Impact Of Product Location

Before we start I think it is important that I clarify what we mean by

Marketing as a concept. Basically it is about selling products that

customers want to buy, this is achieved by putting the customer

first. Continuing customer research identifies needs and trends in

customers buying behaviour which we can cater for to attract further

customers. By satisfying the needs of our customers they will become

regular customers and will potentially recommend us to their friends

and families. The way that we meet our customers needs is by getting

the right balance of the “marketing mix” by selling the right product

at the right price in the right place whilst being presented

correctly.

As we advance into the twenty first century there is a stronger focus

on marketing than selling within our supermarkets. The supermarket

retail sector in this country has reached maturity and as a result we

cannot simply open new supermarkets to compete with our rivals.

Instead to compete we must build a loyalty base of existing customers

whilst attempting to attract customers from our competitors. There

has been a noticeable shift from mass marketing to segment marketing.

Our customers are individuals with individual needs. You cannot

simply sell the same product to everyone because people are different

they require different products or at least different versions of the

same product.

To this end the physical identity of our supermarkets is evolving as

the products within them evolve. This has led to diversity in our

display methods allowing us to prioritise and promote certain products

over other products. Simple things like having two columns of aisles

rather than one has doubled the end of aisle space within the store.

By their very nature of being at the end of the aisle they attract a

greater amount of attention from the customer. By observing customers

in our supermarkets it is clear that customer behave in certain ways

and respond to certain stimuli. It is perhaps common sense that after

walking the length of an aisle that you will check out the end of the

aisle as you walk around to head back down the next aisle. It is also

common sense that products displayed at eye level attract more

attention and are more easily found by our customers. This does not

just apply to adults, by placing products that appeal to children at a

level that they can see them it is clear that they are more likely to

ask their parents to buy these goods. It has also been identified

that many customers when searching for products look ahead but also

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