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Employee engagement literature review
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Connie and her staff are on the right track to avoid manager mishaps as they have reformulated and redefined manager roles of what is expected of them from the viewpoint and perspective of the company. Connie and her staff have experienced a scandal and have taken executive actions in firing certain mangers running the sales team as their actions have brought embarrassment and shame as they try to recover their reputation. Defining new leader rules and core values of the company is the job of the executive team. It is the executive team which sets the standards of the company, the roles of employees and managers, and outlines the synergy between the company and mission statement. The executive team must revisit the outlined roles, values, and expectations of their managers due to failures experienced with past managers ultimately resulting in the defacement of the company as whole. With the use of value statements and training sessions, this will allow for a more participative and open culture with managers as this will provide a sense a purpose and involvement for all. It will provide managers with a sense of connection as their voice and contributions will be heard. Participation allows everyone to understand the full view of the company. It provides managers with the conceptual skills needed to become …show more content…
Being managers within the company already, there is a sense of comfort. Vitorio and Gary have already learned and abided by the company rules, policies, and expectations. They have adjusted and have reached a level in which they have grown accustomed to. They feel as if they already know everything that is needed to know about being a manager and what their expectations are. They can be feeling a sense of urgency as they can possibly be thinking that they are being re-interviewed or questioned regarding their ability to manage as they question if their job is on the
It is also important for the organization to have a primary leader for the group along with having an executive council or an alternative representation of the company who will incorporate input when discussing tough circumstances and disputable resolutions. This is where I believe that Elizabeth needs to find someone who has leadership power to direct the sales department. This person needs to be able to negotiate and work with others. If Chris would get this position he would need to quit being a trouble maker and start to become balanced and organized so that the sales team would work together to reach their goals. He would need to incorporate everyone’s desires and needs in order to create a set of agreeable goals for the whole group to minimize con-flicting concerns.
The leadership of an authoritative figure can create success or lead to failure in an organization. The medium-sized manufacturing company, Microstar Industries, has the ability to be successful and collaborative. But in order to achieve this goal, all departments and employees within the company need to work together cohesively and coherently. The following report will address the following problems determined in the sales departments:
The leadership styles present in the company is very important factor in order for the change to be successful. Chris Peterson exhibits the transformational leadership quality to tackle her new project. She is able to empower members on her cross functional team to collaborate and create a new product to launch to current and perspective clients. This type of leadership is effective as the group members were able to tackle challenging expectations considering the work environment and lack of support from other departments. DSS’s departments follow the team leadership structure. Each department vision is to work on their sole projects only. The department is committed to its work which tends to hinder other projects because of the lack of free flowing communication. The lack of communication between the teams shows poor leadership quality. The chief operating officer is ultimately the source of the lack of communication and direction. DSS Chief Operating Officer Meg Cooke has a laissez-faire leadership style. She gave Peterson authority to lead a project but provided no guidance or direction. She also was not responsive to the needs of the
Managing ‘up’ “…means consciously and deliberately developing a meaningful task-related, mutually respecting relationship with one’s direct superiors” (Daft, 2015, p. 196). De La Vega should have strived to gain a clearer understanding of what his role would be as the ‘day-to-day’ operational leader. He could have employed the five principles of followership to establish a successful relationship with Bussard as CEO. The CEO failed to ‘manage up and down’ the hierarchal scale of his own organization as a leader and would not relinquish power. The CEO was dependent upon De La Vega to be his key “point man” in day-to-day operations. The follower-leader relationship is important to both the leader and the follower because “…Leaders of higher organizational levels depend upon their subordinates for information, support, and assistance in accomplishing the organization’s goals” (Daft, 2015, p. 197). Had the principles and strategies of effective followership, combined with the desirable followership traits of “cooperation, honesty, dependability and competency” (Daft, 2015, p. 211) been utilized by the CEO and COO, the outcome of the case study would have been
The Competing Values Framework is originated by Quinn and Rohrbaugh. It emphasizes the organizational problems and choices faced by managers. The framework is divided into various managerial roles corresponding situations, as well as specific organizational environments. For instance, the facilitator and mentor roles rely on cohesion and morale to bring about human resource development within the organization. While the innovator and broker roles rely on flexibility and readiness in order to receive the growth and resource needed to perform an effective organization. The director and producer roles are more applicable for planning and goal setting skills and will result in productivity and efficiency. The monitor and coordinator roles are intended to managing information and communicating. The framework can also be divided into two main roles. The first four mentioned above are the transformational roles, and the last four are the transactional roles (Belasen, 1996). The transformational roles are more aimed toward making changes and developments, while the transactional roles have strong emphasizes on managerial authorities. The key to becoming a master manager is to be a successful manager who is able to perform each role in order to cope with all difficulties being faced as a manager (Quinn, 1988). A successful manager is also someone who is perceived by others as performing all of the eight roles more frequent than a normal manager and recognizes each of its importance thoroughly (Denison, 1995). A study by Bono (2004) also shows that giving importance to any specific working environment, such as rational goal model, may lower the effectiveness of other areas. Denison and Spreitzer (1991) stated that when a manager does not gi...
Value has different aspects which include company values; which relates to new innovations, job growth, reducing costs, as well as long term production and so forth. Value must meet customers’ needs which they benefit from the product or service.
While a manager may be in charge of a sales team, he trust that each salesperson will fulfill their obligations, such as calling on customers, taking orders and making sure all quotas are met. If one salesperson out of ten fails to meet these demands, the manager may be the one who is held accountable for the decline in profit. Despite the failure of this employee, it is instead a reflection on the manager, and his performance could be in question. This is an unfortunate situation. However, accountability in the workforce if often placed on a person who has earned the trust of the business owner, and he, in turn, trust that the manager will emphasize the same work ethics to his team.
According to Pohlman (1995), the purpose of Value Driven Management is for employees to consider the implications, positive and negative if any, of how certain proposed actions or decisions will affect the respective organization over time. VDM was designed as a more encompassing approach to building a successful organization. In this context, employees consist of all leadership, management, and staff because they all share those same responsibilities in a broad manner (Pohlman, 1995). Pohlman opines that “Rather than being unidimensional as many other theories have been, Value Driven Management takes into account what drives action of all relevant groups and how this impacts the value of the organization over time” (1995).... ...
5. Hands-on, Value-Driven: This is about company philosophy and values being discussed openly. The right values, clearly expressed, will help define an organisation. Leaders in the organisation are also positive role models.
Leaders: Strategies for Taking Charge is an organizational management book written by Warren Bennis and Burt Nanus for those who aim to become better leaders. The authors emphasize that having executive positions or being a manager does not automatically make one a leader. A leader is one who inspires his staff, help them find purpose in their work, and effectively implement their plans. They separate the book not quite into chapters on different topics, but rather by four strategies that they have determined are vital for any leader to take on. The strategies are effectively concluded as attention through vision, meaning through communication, trust through positioning, and the deployment of self. A prominent feature of Leaders is the various
John Terrill, an experienced professional with a unique approach to managing, was brought into to DGL International to correct the productivity issues evident in the technical services division. As a leader, his approach would require professionalism, as well as an alternative method of management to restore the lacking work ethic of the engineers. Through investigative research into well-defined leadership styles, behaviours and power types, the following case study questions are discussed below. Using Paul Hershey and Ken Blanchard’s situational leadership theory, I compare the autocratic with the democratic approaches to leadership, as well as discuss the four styles of leading: telling, selling, participative or delegating. I also address the type of power Terrill appears to possess over his followers and compare multiple options. Though Terrill proved to be a successful development to the company’s management team, the repercussions and advantages of alternative approaches are also addressed in conjunction with Robert House’s path-goal theory.
Every good leader has successful skills to accomplish a common goal within an organization. Although the term leader is often intertwined with the manager; a leader’s characteristics are rarely the same in responsibilities. Leaders are developed by the type of organizational cultured that they are derived in. Thus, bringing the skills to designed changes rather than only promote changes as often may be seen in managers. Leadership is then the support of employees by offering a clear concise understanding of an organization needs and therefore brings balance to the task and the relationship of the employees. So what is the purpose of the leadership? To serve others while transforming the company’s mission into actually obtainable goals while all the while overcoming situational
Leadership is one of the most important facets in organizations. In most cases, leaders act with respect to organizational culture as well as the codes of conduct that determine the manner in which leaders relate with subordinates. Leadership entails the use of effective communication skills to get activities done in the workplace and to ensure that employees shelve their individual interests for the sake of their organizations’ shared targets. It is the role of leaders to ensure that consumers attain high quality products and services by making certain that members of their firms’ workforce are fully motivated to work effectively and utilize resources in an efficient manner (Bass, 22). With the increasingly sophisticated nature of the corporate world, leadership should not be based solely on the desire to control and coordinate affairs within the workplace, but leaders should also exhibit positive examples and continually monitor the changing trends in corporate governance to initiate the most relevant guidelines. Competitiveness can only be attained when leaders are in a position to set the right standards in their firms and coordinate affairs appropriately by understanding consumer and employee needs.
“Values are the beliefs of an individual, group, or organization, in which they are emotionally invested” (Carpenter, Bauer, & Erdogan, 2015). Many organizations consider corporate values strategically import for building their company’s reputation and keeping the customers’ confidence and allegiance. That, however, is only a tiny portion of the strategic benefits that organizational values can offer. “Further benefits include:guidance for decision-making on all levels, selection criterion for new employees, driver for individual and corporate behavior on all levels supporting the vision, mission, and goals of the company, and effective definition and implementation of core values” (Gupta, 2015). Values within a company need to be more than just a few words that sound nice to ensure overall acceptance within an organization. “Effective core values need to be emotionally appealing and workable” (Gupta,
More often organizations are getting into bigger risks in the market with their leaders in nowadays economy. The resistance to change is a reason why organizations trying harder to keep earlier recognized reputation within clients and community. The theme of leadership is relevant for each person as it occurs almost to everyone during the lifetime or to those who at least were a part of a team.