The Decline Of Walgreen's Lack Of Customer

Walgreen’s customer base and revenue have decreased over the years due to a lack of customer

fairness, proper health services and corporate and branch responsibility and reliability. The base of Walgreen's problems begins with almost each individual branch. In a survey conducted not too long ago, it was discovered that ¾ of Walgreens nationwide are struggling in order to simply stock their shelves on a consistent basis. Another thing which eventually leads to this almost boycott of Walgreens was the fact that just about 90% of stores were found out to have mislabeled inventory. Discombobulation and un-organization are two very big “turn offs” in the business world. If a boss cannot have power and the authority needed to avoid these issues

from happening, then how are they going to appeal to all of the customer’s needs. It's very hard to not have controversy in all aspects of a company; however, it is how close to perfect you are that helps distinguish you from your competitor.
Miscommunication is another factor that eventually irked the public enough to the point where they all complained and reported Walgreens.

Corporate leaders would advertise big clearances and sales which eventually led to many frustrated customers who ended up leaving the store unsatisfied. As this trend continued, people began to catch on, leading to many new accusations against their business. Not to mention, close to almost every store has been shown to have “missing” sale signs, leading to people paying higher prices when they should be receiving a certain discount. Over and under pricing items has lead to many questions amongst customers and communities who would have no problem going anywhere else for less costly products. Making customers pay the most out of any other company in your realm is never a good business strategy. And when only 16% of people in a survey believe they save at Walgreens, it should let a light go off and smack you back into reality for a little bit. Another drastic issue Walgreens must address would have to be “doctor”/patient respect. In too many instances to count, patients felt that they were not fully attended to, or at least not treated the way they would at their personal doctors while receiving one of the health services Walgreens has to offer. Along with its bad customer service, Walgreens is unique but not praised for, its tobacco retail. Most customers do not approve of it and make some not want to

return.
Lastly, Walgreens is guilty of offshoring to Switzerland to avoid taxes on certain things. By doing this, they are finessing their way out of $4 billion, leaving this debt on us Americans. No one appreciates what Walgreens is about or doing and are experimenting and trying to eliminate all issues in the world’s largest pharmacy chain.