Stereotyping In Psychology

If we look at stereotyping in terms of sociology and psychology we can get a clearer look what stereotyping is and its types, in which people engage in naturally. People form stereotypes based on social interactions. We can also see how non-thoughtful and thoughtful stereotyping happens. How does it affect human relationships and how customers in a restaurant or a hotel setting affect the customer service that is received. As well as how to manage the guest expectations to understand their values and reduce problems.
Only limited research has been done on this subject, however there are research findings on different activities. “Classism involves stereotypes, prejudice, and discrimination based on socioeconomic status. Classist stereotypes

would involve beliefs attributed to individuals given their membership in a socioeconomic status category” (Fiske, 1998; Lott, 2002). Classism is something what happens when people make social distinctions between different classes, which then begins the process of stereotyping (Gilmore & Harris, 2008). In a hospitality setting, the employee is able to categorize guests based on class, it becomes easy to stereotyping that guest. As an example a staff member could think that a guest belongs to upper class based on dress. After that they can stereotype based on that class, and think they are going to receive a substantial tip or the guest is going to be needy. Employees may direct better service to those