Starbucks Coffee Operation Management

1671 Words4 Pages

Introduction: 3

The Transformation Role of Operations Management: 3

Starbucks Coffee Hiratage: 3

Starbucks Coffee Mission: 4

Starbucks' Supply Chain Objectives 5

Product quality, service reliability and management of operations at Starbucks 6

Introduction:

Every business is managed through multiple business functions each responsible for managing certain aspects of the business.

Operations management (OM) is the business function responsible for managing the process of creation of goods and services. It involves planning, organizing, coordinating, and controlling all the resources needed to produce a company’s goods and services. Because operations management is a management function, it involves managing people, equipment, technology, information, and all the other resources needed in the production of goods and services. Operations management is the central core function of every company.

The Transformation Role of Operations Management:

Starbucks Coffee Heritage:

It was true when the first Starbucks opened in 1971, and it’s just as true today.

Back then, the company was a single store in Seattle’s historic Pike Place Market. From just a narrow storefront, Starbucks offered some of the world’s finest fresh-roasted whole bean coffees. The name, inspired by Moby Dick, evoked the romance of the high seas and the seafaring tradition of the early coffee traders.

In 1981, Howard Schultz (Starbucks chairman, president and chief executive officer) had first walked into a Starbucks store. From his first cup of Sumatra, Howard was drawn into Starbucks and joined a year later.

A year later, in 1983, Howard travele...

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... Statement | Starbucks Coffee Company. (n.d.). Retrieved from http://www.starbucks.com/about-us/company-information/mission-statement

4. Quality Control At Starbucks: A Team Of 7 Decides On 400 Million Pounds Of Coffee Year. (n.d.). Retrieved from http://sprudge.com/fast-co-starbucks-cupping.html

5. spr1323kpavich Retrieved from opsmgt.edublogs.org/2013/04/28/starbucks-getting-big-but-staying-small/

6. Starbucks Puts Quality Over Quantity - Megan McArdle - The Atlantic. (n.d.). Retrieved from http://www.theatlantic.com/business/archive/2010/10/starbucks-puts-quality-over-quantity/64511/

7. Store Layout Design: New Starbucks Philosophy! (n.d.). Retrieved from http://blog.retail-is-detail.org/2010/09/store-layout-design.html

8. TEAM 1 STARBUCKS: INVENTORY MANAGEMENT. (n.d.). Retrieved from http://team1starbucks.blogspot.com/2010/09/inventory-management.html

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