Similarities Between Civility And Candor In The Workplace

“Due to the destructive nature of incivility, researchers have attempted to understand factors that may promote such rude behavior (Walsh et al., 2011, p. 408).” In today society there’s more incivility than civility. Incivility solely exist because we as humans allow it to exist. By having self-awareness, self-management, and empathy are the three ways to create civility and candor in the workplace. According to the Read and Attend section self-awareness, self-management, and empathy are broken down into two sections High and Low (Cordon, 2013).
Self-awareness is being able to recognize yourself from other people. Having low self-awareness is not being able to control your emotions at a given time and showing weakness. High self-awareness is by understanding your emotions and your feelings (Cordon, 2013). Self-management focuses on internal and external factors. People with low self-management tend to be very defensive and vent their emotions without a notion of any context. Verses people with high

By portraying these three things: self-awareness, self-management, and empathy can improve people’s insight on having a bad day at work and make people want to come to work and have a great day. Nobody wants to come to work and not be treated fairly. In my line of work, I see incivility all the time whether its from my employees or the customers. By showing some civility can go a long way. When having a bad day at work or something isn’t going as well as expected doesn’t mean you have to carry that through your emotions or expression. A smile can go a long way, giving the customers a sense that you care even when asking them how they are doing. It doesn’t have to be a customer it could even be one of your employees. In other words, having one bad apple can spoil the whole bunch, but by achieving civility and candor in the workplace can ensure a healthy work