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Implementation of market research
Implementation and Evaluation of market research
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Marketing Research
Macy’s Corporation has experienced major differences to stay competitive in the retail store. With force closure lurking in the future, it is presumed they have lost sight of what made flourish and successful. As a result, Macy’s Corporation put their marketing research team to work to find a solution to help revitalize a new target market and stand out from all another retail store the way they once did. Furthermore, to find a more practical solution, Macy’s Corporation marketing research team will need to find a new target market, a new product, a new marketing strategy for their new target market, the best method for marketing research, and outline the final steps of implementing new products using a solid development process.
Target Market
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After extensive study, the Macy’s Corporation marketing research team has found several products that will be attractive to younger generations to include women with children and seniors that they will be targeting.
Macy’s Corporation was a retail store that sold cold weather gear, clothes and shoes and suits but over the years will marginalize the sale of these items. Macy’s Corporation once had a strong influence on average shoppers as being a high-end fashion retailer. Macy’s Corporation marketing research team thought the best way better way stimulates struggling sales and deterioration in store closures is by launching the sale of Macy’s Cardiovascular Fitness Exercise Fashion (CFEF). This new fashion will be made up of the three giant sporting apparel attire Nike, Under Armour and Air Jordan Products. Moreover, Macy’s Corporation anticipates that targeting on these big pioneers of their industries will outshine their
competitors. With Macy’s Corporation, the sale of CFEF which will consist of the top 3 sporting apparel attire Nike, Under Armour and Air Jordan Products, Macy’s Corporation will inspire all teenagers, young adults, athlete, joggers, and every senior adult looking for new identity and inspiration. We will eliminate the sale of all cold weather gear to a bare minimum. Our society has become health conscious therefore people are dressing differently than they did 20 years ago and this is a trend is replicated in every state alike. Demographics How can the Demographics of Macy’s Corporation new target market impact the marketing strategy for the implementation of their new and improved CFEF? The demographics are an essential concept to the marketing of Macy’s CFEF goal to focus its demographics on a young, ambitious shopper to include household income over $25K. Additionally, making Macy’s CFEF affordable than in the past to attract women with children, age group 26-45 and different ethnic and occupational backgrounds. Geographic How can the Geographic of Macy’s Corporation new target market influence the marketing strategy of their new product? Macy’s Corporation to target all local school, public and private, colleges, youth groups, communities that surround our stores. This new line of Macy’s CFEF will attract a new line of customers where lunch break will become a routine visit to include more frequent stop will become imminent. Psychographics What Psychographic influence can encourage Macy’s Corporation target market to buy CFEF? The majority of people concerned with health lifestyle and appearance go for quality over the economy. CFEF will cater to the lifestyles of their target consumers by offering them shopping incentives, discounts, and coupons to vitalize sales. Macy’s Corporation will no longer be stigmatized for having just high prices but interview and investigate analytics to meet the demands of our customers’ Behavior Factors What behavioral factors of Macy’s Corporation new target market for their CFEF can influence their marketing strategy? It is important to discover their want of the consumer make sure we create an atmosphere that can target their need. Methods of Conducting Marketing Research There are several methods of conducting marketing research for a new product. Macy’s Corporation marketing research team found that the best methods for collecting data from their target consumers for their marketing research are through testing focus groups within each of Macy’s Corporation regions. The other method of marketing research they will test is through field trials (AllBusiness.com, 2015). These approaches will help Macy’s Corporation marketing research team develop a more realistic idea of what their target consumers like and dislike from a more interactive approach. If Macy’s Corporation were targeting their average consumer of middle-aged with children and senior women they may have used surveys. Conducting field trials in grade level school and middle school that gives general insight as to how effective most effective method for reaching out to connect to the needs and wants from younger generations. Prior to the advancement of Macy’s CFEF which will consist of the top 3 sporting apparel attire Nike, Under Armour and Air Jordan Products Macy's Corporation will modify two stores in each region at a test base. Data will be collected as to the consumer preference and if they satisfy the desire. Once this data is obtained, then we can improve the need to make small changes. Multi-Step Product Development Process Upon finalizing Macy’s CFEF which will consist of the top 3 sporting apparel attire Nike, Under Armour and Air Jordan Products, the marketing research team will outline the following steps they will take to create the right setting for the Macy’s Corporation Cardiovascular Fitness Exercise Fashion I. Generating Ideas a. Replacement for cold-weather gear will be Cardiovascular Fitness Exercise Fashion b. Revise and Renovate Macy’s Stores 1. Introduce Nike Under Armour and Air Jordan 2. Introduce all accessories, shoes, and gear II. Screening Ideas a. Standup a brand new section Cardiovascular Fitness Exercise Fashion b. Only the best appeal will be on display. 1. Southern regions- shorts, t-shirts, muscle shirts 2. Eastern and Northern regions- parka, thermal, legging running pants 3. Western regions- golf outfits, tennis, attire, swimming c. Each region will mark its' style of attire base on the climate III. Developing and Testing Concept a. Conduct focus groups marketing research study b. Conduct field study-target schools c. Gather information d. Make changes and modify product IV. Developing Marketing Strategy a. Marketing strategy from data collected from marketing research methods b. Create and achieve marketing strategy 1. Target to reestablish Macy’s Corporation history of high escalated prices. 2. Target to reach out to expand target market to women with children and senior women. 3. Aim to satisfy desires of average consumer and new target market. 4. Aim to market CFEF based on personal preferences. 5. Objective to provide convenience and customer satisfaction c. Develop affordable and competitive pricing 1. Nike products will be moderate. 2. Air Jordan will be sold in increment sections $1500 - $850; $825 - $550; $525-$250 3. Under Armour will be sold at moderate pricing. d. Marketing Budget for implementation of Macy’s Corporation CFEF is 3 million. e. CFEF profit is estimated to be at $4.5 million annually. V. Developing New Product a. Macy’s Corporation engineering team develops Macy’s Corporation CFEF b. Macy’s Corporation engineering and innovation team test the functionality of CFEF 1. Test for any relevance 2. Test for any attraction c. Develop prototypes of Macy’s Corporation to create a new CFEF section of product and customer satisfaction. d. Based on prototype, Macy’s Corporation engineering and innovation teams make necessary advancement to the CFEF. VI. Commercialization a. Introduce Macy’s CFEF to the public through promotions and advertising b. Macy’s Corporation will promote CFEF with coupons, sales insensitive. c. Macy’s Corporation will advertise CFEF with online ads, in-store ads and promotions, and online advertising. Conclusion In conclusion, Macy’s Corporation, marketing research team, was challenged to find a solution stimulates Macy’s Corporation from struggling sales and deteriorate store closures. It has been assessed and analyzed that revitalizing Macy’s Corporation unveils the sale of Macy’s Cardiovascular Fitness Exercise Fashion. This new fashion will be made up of the three sporting apparel attire Nike, Under Armour and Air Jordan Products. As a result, the team developed a new target market, a new product, a new marketing strategy for their new target market, the best method for marketing research, and outlined the final steps of bringing the new product to life using a multi-step product development process. Macy’s Corporation is excited to embark upon this new adventure and to experience its newly renovated CFEF section. It is with anticipation the Macy’s Corporation is creating a need for the consumer and a new wave of customers for our future.
Lowe’s grew through strategic choice by heavily focusing on key functional areas involving research and development (R&D), marketing, and logistics. Lowe’s important R&D investments included the creation of two prototype stores. The first prototype with 147,000 square feet catered to large markets and the other with 120,000 square feet catered to smaller markets (Rouse, 2005). Lowe’s used these store prototypes to help guide their continued growth and store placement. The prototypes also aided the company in designing future stores more efficiently with respect to energy and sustainability (Lowe’s Companies, Inc., n.d.). Furthermore, Lowe’s marketing strategy concentrated on attracting new customers and enhancing current customer satisfaction. To bring new customers to the store, Lowe’s engaged in a pull marketing strategy (Wheelen & Hunger, 2012). The com...
Since 1998, Lululemon has transformed the way people dress to workout. Through innovative products and technical athletic fabrics, a brand was created to provide clothing for workouts such as yoga, running and cycling. Lululemon opened its first store in Vancouver in 2000 with the plan to have the store be a community hub for people to learn and discuss their physical fitness and overall health goals. As Lululemon was more than a store to provide products for consumers, their goal was to influence every person who walked into the store. A basic criterion for investment is Lululemon’s mission to create components for people to live longer, healthier, fun lives. All Lululemon locations maintain strong relationships with local communities and host in-store events such as complimentary yoga classes and goal-setting workshops.
JCPenney is a chain of American mid-range department stores that is based out of Texas that started over 100 years ago. JCPenny has been successful for most of its time up until the last three to four years. The company is trying relentlessly to overcome the lingering effects of the makeover that former CEO, Ron Johnson, had implemented in order for the company to take a new direction in hopes of increasing sales. The new CEO, Myron Ullman, has taken a close look into the markets demographic segmentation along with the income segmentation in order to attempt to return the retailer back to its old self, which is to appeal to middle-market customers. A couple issues of major concern for the company are the dissolving of Johnson’s Boutiques, the price of their products, and overall revenue.
After co-branding the Macy’s name with local Federated stores in 2003, the Macy’s division became the central focus for revamping. Federated descri...
The most recognized brands amongst US males in the sports and fitness clothing market are Nike, Adidas, Reebok, and Puma (Statista, 2014). However, there is a large amount of opportunity to gain market share as only Nike hold a high percentage favoritism from male shoppers (Statista, 2012). Multiple brands have a stronger focus on women’s clothing such as: Fabletics, Athleta, and Lululemon. Lululemon has a similar business model however the brand has a stronger connection with women and yoga.
Nordstrom is one of the top retailers in the United States. With a solid brand image and a sound financial situation, Nordstrom is relentless in their expansion in the US, and are beginning to expand into international markets. Nordstrom takes pleasure in providing state of the art client support and having experienced sales people. In order to hold their position as the most successful high-end retailer in the United States, Nordstrom must continue to figure out ways to improve their brand image and customer satisfaction. Nordstrom’s current business working strategy is successful but I believe there are a few ideal solutions that the organization could apply to further enhance the organization. Due to the aggressive characteristics of the fashion retail store market, it is crucial that Nordstrom preserves an aggressive advantage providing the highest level of customer support as possible.
To expand brand awareness, brand loyalty, and the appeal of its products the company implements a grassroots community-based marketing strategy. The company selects ambassadors that are local fitness professionals to proliferate word-of-mouth marketing among their students (Thompson, 2014, p.C86). Lululemon additionally engages social media, sponsors local athletic, fitness, and philanthropic events, and positions a community events bulletin board and chalkboards in its stores. The bulletin board displays announcements of future activities, presents fitness education and brochures, and promotes neighboring ambassadors’ yoga studios and fitness centers, while the dressing room chalkboards provide an outlet for customers to rely their comments (Thompson, 2014, p.C86). Lululemon’s yoga ambassadors lead a class every four to six weeks; whereas local professional yoga instructors conduct weekly classes at their local Lululemon location as the retail stores allocate the rearrangement of merchandising displays to provide ample floor space. These retail stores reflect the appearance of a simple, neighborhood boutique as they are situated in street locations, shopping centers, lifestyle centers, and malls as a means of integrating into the community (Thompson, 2014, p.C82). This is enhanced
Lululemon, a premium yoga-focused retail chain, serves two market segments. One segment consists of consumers who are characterized as “trendy urban” and the other segment consists of “wealthy” consumers. The “trendy urban” segment, in summary, is fashion oriented or active women who live in metropolitan areas. The “wealthy” market segment is affluent women who live in either urban or suburban areas. As discussed below, these two market segments are defined by differences in demographics, geography as well as behavioral and psychographic characteristics.
With much success expanding into a global market, Lululemon’s vision was to evaluate the world from mediocrity to greatness. To achieve this vision, a strategy was developed with a network of leaders and established three different kinds of calculated sales programs in the hope of increasing love for yoga and improving the level of health within their communities. These are opportunities missed by the company, with the potential to provide the company with financial growth and further brand recognition. Increasing the products they offer to all genders and ages is only going to create more product awareness and consumer loyalty.
Macy 's strategy is to provide a "localized merchandise offering and shopping experience to targeted consumers" (Macy 's Inc., n.d.). Macy 's generates primary revenue through the sale
Some core competencies that must be exploited are: Brand Kmart is an existing well-known and trusted national brand in USA Kmart has private label and designer clothing that is well endorsed Infrastructure Kmart has a large number of well-located, low-cost, leased stores in urban far away from competitors through out the country ( Appendix B ). Staffing Confidence by the market in Kmart is created by the achievements of its staff and management. With the turn-around strategy in place, new blood has been put into the top management structures. In any renewal there will be retrenchment as unprofitable stores are closed. This can be used as an opportunity to retain and move high performing staff to where they are needed and to get rid of non-performing staff. Anderson the chairperson of Kmart is well supported by Wall Street and the board of Directors. These new staff members enter the company with needed skills to address problems in certain areas that previously were poorly managed such as inventory control and merchandising. Store locations, layout and Performance Stores conveniently located away from competitors like Wal-mart and Target therefore less to compete for customers face-to-face. There are 250 non-performing stores who have already been identified as being more cost effective to close than continue with running costs. Expertise exists in-house for the planning of store layout and appearance to meet different customer segments. This concentration of effort will enable focus on key areas Technology Kmart has already invested in good retailing systems. The system can be use to control inventory, supplier payments, track customer buying and monitor income versus profit margins across all stores. Research and Development The planning department is well established and in cross-functional to provide various perspective. The planning department to ensure that strategies at all levels are executed can further use the access to past data and knowledge of changes in buying patterns. Financial Backing JP Morgan Chase has agreed to support Kmart to avert the current threat of closure due to bankruptcy.
...nal supermarket retailers will reinvent themselves over a period of time, in order to attract and maintain a loyal customer base. New concepts, neighborhood marketing, and innovation will be the key to success over the next decade.” (Imlay, 2006) What is propose is that a smart mix of products, perhaps catering to demographic tastes and needs, may tempt the shopper not drive out to the big box store, but instead loyal to their local market.
In the dynamic sportswear market, fashion and innovation are critical to grasping young people attention. We have to track after-sale feedbacks from customers, process and react to customers¡¦ shifting taste and give input to R&D department for improvement.
12. Raman, K., and Naik, P.A., (2005), Integrated Marketing Communications in Retailing, [online] Available at: http://ramanassoc.com/yahoo_site_admin/assets/docs/IMC_in_Retailing.26100503.pdf, Accessed on: 1st April 2014
Question 1. Take a trip to a department store. Evaluate the in-store marketing effort. Which categories or brands seem to be receiving the biggest in-store "push?" What unique in-store merchandising efforts do you see?