To Pharmacy Manger Cindy, Communication in the Pharmacy as a pharmacy technician has many important roles and responsibilities when it comes to patient care. some of these roles and responsibilities can include great customer service skills, being knowledgeable about medications, being attentive to detail. The first role of communication in the pharmacy I think is important is having strong customer service skills. When the patient walks up to the counter or the drive-thru to drop off a prescription, we as pharmacy technicians need to be able to provide great customer services skills so that the patients have trust in that there medication will be filled correctly and in timely order. We must communicate with the patients to make sure that all there information and insurance information is correct in the patient profile so we know and they know that they are going to get the correct …show more content…
medication in a timely manner and at an effective cost. Then when the prescription i dropped off, we must also communicate with other techs and pharmacists to ensure that he prescription is getting filled correctly. This can be done by typing the prescription in the system correctly, logging the directions of consumption in the computer correctly with attention to detail. making sure whoever is filling, grabs the correct medication and dispensing the correct amount of medication,and the pharmacists reviews the medication making sure everyone did the process correctly and getting the correct medication to the correct patient. Another key role is being knowledgeable about the medications. When the patient drops off or picks up the medication, they might have some questions that pharmacy technicians can help to answer. We must be knowledgeable so when a patient asks if there prescription is ready and they use the generic or medical name for it, we can be certain that we are providing to correct answers for the patient. Also, being knowledgeable about medications can help when filling prescriptions by knowing were they are located in the pharmacy to make the filling process quicker so the patients can get there medication quicker. Being attentive to detail is another major role for pharmacy technicians when pertaining to patient care.
Detail is in everything that we do in the pharmacy, from typing scripts, to entering patient information. When typing scripts, we have to pay close attention to the prescriptions making sure that we are typing in the right medications, typing the right sig codes for the consumption directions, and making sure its the correct patient and medication that they need. Also paying close attention to the medication names when filling prescriptions is very important since there are a bunch of drug names that are very similar in wording but are very different their affects. Mixing up medications or typing in wrong information or any other things, could lead to the patient getting the wrong medication or the wrong dosage that could lead to patients becoming very ill or death. Which then would come back to the pharmacy techs who did the prescriptions and could have very bad consequences since it was their responsibility to make sure everything was correct throughout the whole
process. These three roles and responsibilities are very important from when the patient comes to drop off a prescription to when they come back to pick it up. Having all these skills and good communication, will make sure that the room for error is very little and that the patients are happy and safe with the services that we provide for them.
Cardiovascular agents are used to treat the heart, circulatory, and vascular system. Each Sub-Class has a unique active ingredient that targets the issues that our body cannot fight with alone. Patients who have one or more cardiovascular conditions such as CHF, hypertension and an arrhythmia may be taking multiple medications for each condition. There are multiple subclasses that I will be discussing. Even though they all are used for the cardiovascular system, they do target different areas.
According to Kasie, the most difficult part about her job was learning her way around the hospital and remembering where every med room was located. This is Kasie’s first hospital pharmacy tech job, she loves it! Her inspiration was that she has always been fascinated with medications and how they work, she is also amazed by the human body and science. She is a certified technician, because, where she is working she is required to be certified as well as registered, and it looks better on a resumé. She works at Baptist Health Jacksonville in Jacksonville,
Nurses were the professional group who most often reported medication errors and older patients were those most often affected in the medication errors reports analyzed for this study (Friend, 2011). Medication error type’s revealed omitted medicine or dose, wrong dose, strength or frequency and wrong documentation were the most common problems at Site A where the traditional pen and paper methods of prescription were used; and wrong documentation and omission were the most common problems associated with medication errors at Site B where the electronic MMS was introduced (Friend, 2011). Reports of problems such as wrong drug, wrong dose, strength or frequency, quantity, wrong route, wrong drug and omitted dose were less frequent at Site B (Friend, 2011). The reduced incidence of omission errors at Site B supports suggestions that an advantage of the MMS is easy identification of patient requirements at each drug round time slot. Despite the finding of less omission errors at site B where the MMS had been introduced, there was a relatively high frequency in the incident reports of medication errors related to both omission and wrong dose, strength and frequency at both sites (Friend, 2011).
... for every pharmacist. This ratio dictates that pharmacists can not oversee every aspect of technicians’ jobs. It is this singular fact that very few people realize. The pharmacy technician who receives no formal training is responsible for not just the delivery of a patient’s medication, but also for their bill, their confidential information, and their life. The question now is, how can an uneducated individual be given so much responsibility? Technicians are granted these responsibilities because a pharmacist can not do the job alone. Pharmacists strive to mold each new technician into an employee that will realize what technicians really do. Pharmacists and technicians provide patients with safe and accurate medication in a timely manner. This is not a task for pharmacists or technicians alone; it is task that requires both personnel in order to be accomplished.
Some method such as audits, chart reviews, computer monitoring, incident report, bar codes and direct patient observation can improve and decrease medication errors. Regular audits can help patient’s care and reeducate nurses in the work field to new practices. Also reporting of medication errors can help with data comparison and is a learning experience for everyone. Other avenues that has been implemented are computerized physician order entry systems or electronic prescribing (a process of electronic entry of a doctor’s instructions for the treatment of patients under his/her care which communicates these orders over a computer network to other staff or departments) responsible for fulfilling the order, and ward pharmacists can be more diligence on the prescription stage of the medication pathway. A random survey was done in hospital pharmacies on medication error documentation and actions taken against pharmacists involved. A total of 500 hospital were selected in the United States. Data collected on the number of medication error reported, what types of errors were documented and the hospital demographics. The response rate was a total of 28%. Practically, all of the hospitals had policies and procedures in place for reporting medication errors.
Giving out the wrong medication, or improper dosages can potentially be fatal to patients. Pharmacy technicians must be willing to take on this risk and do their work as carefully and accurately as possible.
Pharmacy Technicians: A Specialized Discourse Community Overview of pharmacy technicians: Do they fit the criteria of a discourse group? When doctors prescribe medication for their patients, a local retail pharmacy is most likely to be utilized to fill the order. However, there is a growing population of older Americans that are no longer able to live independently and must reside in nursing homes or assisted living facilities. In order for this vulnerable population to receive their medications, a different kind of pharmacy is needed, these are known as LTC, long term care pharmacies. Within these specialized pharmacies there are highly trained employees called CPhTs, certified pharmacy technicians who are overseen by state licensed RPHs, otherwise known as pharmacists.
Delivered and maintained reliable face to face customer service by refilling prescriptions, answering questions/concerns, and completing financial transactions for purchases. Made contact with insurance companies to resolve customer benefit and billing inquires. Reviewed and billed various insurance companies to fulfill customers' requests for new prescriptions. Contacted and verified doctor offices on a daily basis to confirm written prescriptions for controlled medications and or narcotics. Coordinated, tracked, and maintained the inventory of prescription medications and ensured all controlled medications were dispensed accordingly to pharmacy protocols.
You will need a computer system with software specifically designed to enter patient and prescription information. You will also need a workstation, medication stock, prescription labels, printer, vials, lids, and counting tools to
He or she should have complete knowledge about all the pharmaceuticals with recent updates and be confi dent, while communicating with other health care professional and community member. Pharmacists must have effective patient communication skills and it may help him/her to provide better pharmaceutical care to the community by identifying the patient’s problem andrequirements, ensuring the quality of patient life. Effective communication skills help the practitioners to collect the accurate and comprehensive information form the patient and it will help practitioners to provide successful patientrelated pharmaceutical education to the patient. Strong communication skills will enable a pharmacist to establish the necessary rapport to build a trusting relationship; and to ensure an effective exchange of information necessary for the pharmacist to appreciate patient needs, and for the patient to understand and accept pharmacist recommendations. MANAGER:
First, here is some important background information about Pharmacists. A Pharmacist is someone who is trained and licensed to distribute medicinal drugs and to advise on their use. According to the Occupational Outlook Handbook Pharmacists do all of the following: "Fill prescriptions, verify proper amounts of medication to give to patients, check whether the prescription will interact negatively with other drugs that a patient is taking or conditions the patient has, instruct patients on how to and when to take a prescribed medicine, Advise patients on potential side effects they may experience from taking the medicine, Advise patients about general health topics, such as diet, exercise, managing stress, and on other issues, such as what equipment or supplies would be best for a health problem, Keep records and do other administrative tasks, Complete insurance forms and work with insurance companies to be sure that patients get the medicine they need, Teach other healthcare practitioners about proper medication therapies for patients, and lastly oversee the work of pharmacy technicians and pharmacists training."() Some pharmacists participate in compounding, where they create medications by mixing ingredients themselves. Pharmacists tha...
I have always taken pride from working with people and supporting them in whichever way I can. I believe that I have an enquiring mind, an interest in people and patience, which are all skills required to be able to communicate well with patients, carers and colleagues as a pharmacist. Therefore, I believe a career in Pharmacy would help me pursue this ambition. I am well aware that providing service and caring can apply to a number of careers, not just in healthcare. However, I enjoy a challenge and would relish upon the continuous learning that Pharmacy provides; although I acknowledge it is a tough career, I feel it would be enormously rewarding for me.
Pharmacists have very important roles in healthcare from all angles. Physicians and licensed practitioners that write a written prescription, the pharmacist reviews patient history, health conditions, and interactions with the new medication prescribed. As a pharmacy technician (for six years) I had a somewhat of an overview on what they accomplished in a shift but did not know everything on what I know now from this research. Pharmacy students that are in the process to obtain their doctor of pharmacy (D.Pharm.) go through a series of training, education and internship to become a well-rounded pharmacist.
• The computer is becoming the key factor of hospital pharmacy practice. Enhancement of computer technology is essential to assist the hospital pharmacist in keeping all relevant data in order to provide optimal oversight of drug therapy. As more data become available on drugs, the factor which place the patient at risk for developing reactions to drug, pharmacist must place less reliance on committing all facts to memory and recognize that the computer is a necessary solution to optimizing patient care.
Firstly, the main role of a pharmacist is to dispense medicines to their patients according to the prescription given. Before this, they have to ensure that they delivering the right drug, the strength and dosage of the medicine are appropriate, as well as ensuring the medication is safety and can work effectively in the human body. (Swanson, 2005)