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Effective communication in health and care
Effective communication in health and care
Justify the need for effective communication in healthcare
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Working in this inpatient hospital pharmacy has provided me valuable experiences. I worked different shifts and involved in most of the duties a staff pharmacy technician did to gain as much understanding as possible about the hospital pharmacy system. This helped me learn how a clinical pharmacist or a pharmacy technician worked, how the doctor's orders were carried out and how drugs flew safely and quickly through many persons in the hospital. Assisting pharmacists, I observed how pharmacists collaborated with pharmacy team members and other health professionals to manage a therapeutic plan. I understood a good pharmacist, besides being competent, must be a good team player.
After doing well all of my duties as a pharmacy technician, I tried
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I helped the pharmacy as a clerk first while studying pharmacy technician. After having the pharmacy technician certification, I was able to help more as a pharmacy technician intern. I learned how to read prescriptions, how to pick the right medications with the right forms, how to mix liquid drugs, how to calculate the amount of drugs to dispense, how to receive new shipments, and how to store, label, and distribute them to each patient. More than that, working here gave me an insight about the importance of community pharmacists and their difficulties. I saw pharmacists significantly increased the safe use of medications and save many people from harm on a daily basis. Many doctors did not use the electronic prescribing method, and many of them wrote illegible prescriptions. Because medications names were very similar to each other, pharmacy technicians could create many typing errors when entering orders. Besides, doctors did not always thoroughly understand the drugs they prescribed. They also did not always know all about the drugs their patients were taking. To make sure the right medications to the right patients, pharmacists had to call the doctors, verified prescriptions, and made advices. However, many patients did not want to wait for medications. Thus, I saw the challenge of community pharmacists was that they had to work accurately, quickly, and efficiently while being caring and diplomatic with patients and doctors. I also recognized that a pharmacist was both a drug scientist and a business person. The work challenge and a variety of roles a pharmacist plays attracted me to be a
• Organize inventory and alert pharmacists to any shortages of medications or supplies • Accept payment for prescriptions and process insurance claims • Enter customer or patient information, including any prescriptions taken, into a computer system • Answer phone calls from customers • Arrange for customers to speak with pharmacists if customers have questions about medications or health matters Pharmacy technicians work under the supervision of pharmacists, who must review prescriptions before they are given to patients. In most states, technicians can compound or mix medications and call physicians for prescription refill authorizations. Technicians also may need to operate automated dispensing equipment when filling prescription orders. Pharmacy technicians working in hospitals and other medical facilities prepare a greater variety of medications, such as intravenous medications.
... for every pharmacist. This ratio dictates that pharmacists can not oversee every aspect of technicians’ jobs. It is this singular fact that very few people realize. The pharmacy technician who receives no formal training is responsible for not just the delivery of a patient’s medication, but also for their bill, their confidential information, and their life. The question now is, how can an uneducated individual be given so much responsibility? Technicians are granted these responsibilities because a pharmacist can not do the job alone. Pharmacists strive to mold each new technician into an employee that will realize what technicians really do. Pharmacists and technicians provide patients with safe and accurate medication in a timely manner. This is not a task for pharmacists or technicians alone; it is task that requires both personnel in order to be accomplished.
Pharmacists have a very tedious job because it requires a lot of attention to detail. Pharmacists dispense drugs and provide information to the patients about medication. Not only do they provide information to patients about side effects, but also they inform physicians of the ever-changing selection of drugs and dosage. Weighing, measuring, mixing drugs, finding the identity and purity, and strength of medications is also an important part of the job. Pharmacists must be sure not to dispense drugs that will have a negative reaction to the other medications that the patient may already be taking. Pharmacists work in clean, well-lighted, and well-ventilated areas. They work with dangerous materials and sterile pharmaceutical products, which require them to wear gloves and masks. Many full time, salaried pharmacists work at least about forty hours per week. Community pharmacists research and dispense information and help for diabetes, asthma, smoking cessation, and high blood pressure....
Subsequent to attending a week of chemistry and medicine lectures during the Sutton Trust Summer School programme at St Andrews University and attending master classes at local universities, I know that I am committed to continue with my scientific education. The experience of lectures and the practical investigations in the laboratory have given me an indication of how to analyse and interpret data at such an advanced level. Studying pharmacology would allow me to develop my knowledge to a higher level, learning more about for example how the derivative of the opium poppy, morphine, works by binding to opioid receptors in order to reduce the impulses from nerve cells therefore relieving pain. I would also be able to explore further how high doses of morphine can cause respiratory depression, but more interestingly how these effects can be reversed by a competitive opiate antagonist which can bind to opioid receptors without activating them.
I pleased to apply to the PharmD program as the program is one area that corresponds to my career dreams. Being part of this program gives one the opportunity to gain an excellent experience in working and collaborating with various health care providers in the ward. But more importantly, it facilitates a practical environment in dealing more closely with patients. Hence, it helps to provide the ultimate health care services to patients. Also, it permits me to carry on gaining different knowledge, skills, and values in addition to those I have already developed during my undergraduate studies. My interest in being a clinical pharmacist was first aroused during my SPEP rotation in the hospital setting where I was really impressed with the role of clinical pharmacists who provide a consistent process of patient care with healthcare teams to maintain the appropriateness, effectiveness and safety of the medication use. Unlike a pharmacist, a clinical pharmacist has a more diversified responsibilities and closeness to direct patient care. Moreover, provides
Pharmacy technicians hold important roles and duties in the pharmacy. They are essentially the pharmacist’s aide, but they hold many responsibilities in controlling the drugs. I interviewed a pharmacy technician, Kathy, who worked at Doctor’s Pharmacy, an independent pharmacy. Kathy was kind enough to take some time out of her day to allow me to ask her questions, mainly about her education, roles and experiences she had as a pharmacy technician.
This introduced a different side of the pharmacy field where a strong interaction with the public is substantial. As a pharmacy techician, I worked to support pharmacists in greeting patients with prescription orders, processing insurance paperwork, and answering questions and requests. I learned to be patient and resourceful, but constrained in my ability to give medical advice as often times patients ask for advice. Also, this job allowed me the opportunity to learn from pharmacists as they prepare prescriptions, provide advices to doctors and help patients with the most cost effective medications. Nonetheless, the most rewarding aspect of this job has been my ability to assist patients and conversing with them on personal level, ranging from trivial topics like how their days go or casual chats about the recent daily events, to their history of medical troubles. This job has definitely provided me with the real-world experience needed to be successful in the pharmacy field and improved my customer service
Professionalism in community pharmacy is necessary to have. The pharmacist dresses professionally, which looks better and helps some people trust you more. Even though there are some patients that are very rude and impatient, the pharmacist must control himself or herself to communicate effectively. Even though there were stressful times during the workday for Mrs. Becks, she remained professional while doing her job. This shadowing experience was a great experience to have. I was able to learn a lot about the profession of pharmacy in the community setting along with make connections to what I am learning in class.
When you ask people what you think when word “pharmacist” come to your mind? They often say pharmacist have to deal with variety of legal drugs. From my personal opinion, when I hear the word “Pharmacist”, I think of helping others. This inspiration came from my Health Science class I took in twelve grade. Until senior year of my high school, I did not know what I wanted to be. But it all changed, after my first shadowing experience at pharmacist station. There I learn about what exactly the pharmacist career is about, what are some of the equipments used in the field and how I can contribute the knowledge I receive here to help others.
The importance of the becoming a pharmacist should not be about what the career can give a person in monetary value or the amount of accolades one receives. Instead, the career should be about saving and improving human lives and serving the public. Pharmacists keep people healthy, make them feel better, and try to help the public live longer and happier lives as long as possible. From small infant children to the elderly, everyone needs pharmaceutical care. Sometimes it can be a matter of life and death if medication is not available to the public. Pharmacy as a career would be a wise decision if a person could withstand the amount of education the profession entails.
First, here is some important background information about Pharmacists. A Pharmacist is someone who is trained and licensed to distribute medicinal drugs and to advise on their use. According to the Occupational Outlook Handbook Pharmacists do all of the following: "Fill prescriptions, verify proper amounts of medication to give to patients, check whether the prescription will interact negatively with other drugs that a patient is taking or conditions the patient has, instruct patients on how to and when to take a prescribed medicine, Advise patients on potential side effects they may experience from taking the medicine, Advise patients about general health topics, such as diet, exercise, managing stress, and on other issues, such as what equipment or supplies would be best for a health problem, Keep records and do other administrative tasks, Complete insurance forms and work with insurance companies to be sure that patients get the medicine they need, Teach other healthcare practitioners about proper medication therapies for patients, and lastly oversee the work of pharmacy technicians and pharmacists training."() Some pharmacists participate in compounding, where they create medications by mixing ingredients themselves. Pharmacists tha...
Pharmacists have very important roles in healthcare from all angles. Physicians and licensed practitioners that write a written prescription, the pharmacist reviews patient history, health conditions, and interactions with the new medication prescribed. As a pharmacy technician (for six years) I had a somewhat of an overview on what they accomplished in a shift but did not know everything on what I know now from this research. Pharmacy students that are in the process to obtain their doctor of pharmacy (D.Pharm.) go through a series of training, education and internship to become a well-rounded pharmacist.
During my senior year in high school, I started an internship at Walgreens Pharmacy in Brownsville, Texas. This was a unique opportunity for me to find out if I would like to have a career as a pharmacist. So far, not only have I learned about my interest in pharmacy, but I have also learned from Dr. Leonard, one of the pharmacists at Walgreens. Even though I have made many mistakes as a Pharmacy Technician Trainee, Dr. Leonard always motivated me to do better the next time and stay positive. He always has a smile when he is working and looks forward to helping others. As a result of his qualities, Dr. Leonard assists everyone work easier together because there are never arguments. If there is a misunderstanding, Dr. Leonard al...
I was also responsible for monitoring medication orders and reviewing patient profiles to ensure that the proper drugs and dosages were prescribed and that the pharmacy technician had prepared them properly. In many instances there were mistakes made in the preparation phase and sometimes even before, with incorrect dosages or drugs being prescribed and prepared, which could result in serious adverse effects for the patient. A clinical pharmacist’s role, however, is to make sure that these mistakes never reach the
Like every career, pharmacists have certain qualities and skills. I feel that I fit many qualities of pharmacists, including an attention to detail, communication skills, and science and mathematic skills. I have also been a perfectionist, paying attention to each detail of my work. This is what helped me stay organized throughout high school, and earn a 4.021 cumulative GPA. Pharmacists must be detail-orientated to ensure their patients receive the right dosage, amount, and type of medication. An error in this could harm the patient, therefore breaking the Hippocratic oath. Furthermore, a pharmacist must pay attention to the patient’s other prescriptions and medical history to avoid any negative reactions. Next, I have earned strong customer service and communication skills from my job at Fareway Food Stores. Since I earned this job in May 2012, I have made it one of my goals to assist and brighten the day of my customers. As a pharmacist, I would need strong communication skills with my patients to fit them with the best prescription possible. Additionally, I would counsel them on the directions of their mediation, any potential side affects, and how to add new medications into their lifestyle with the least amount of stress. Apart from my patients, I would have to communicate my with pharmacy technicians and any interns I may have, as well as insurance companies. Lastly, I feel I have natural abilities in science and mathematics. I