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Leadership in healthcare administration
Nursing managers and effective leadership
Leadership in healthcare administration
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There are several leadership competencies that need to be considered and developed to be a successful nursing leader and manager in an organization. An individual must analyze and develop a personal plan to improve their leadership skills to reach their goals of becoming a successful leader in healthcare. The American Organization of Nurse Executive (AONE) uses Nurse Manager Learning Domain Framework to develop the competencies for nurse managers (2015). This framework has three primary domains that build the skills necessary for a nurse manager, which are the science, the art, and the leader within (AONE, 2015).
The Science The science of leadership looks at the manager's ability to improve the management of the business of the complex
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Financial management is the ability to for the nurse leaders to understand the impact on nursing outcomes and staffing impact the financial aspect within in their institute (Sherman & Pross, 2010). This competency includes the ability to recognize the impact of reimbursement on revenue along with anticipating the effects of changes in reimbursement due to the political environment (AONE, 2015). The nurse manager must envision ways to maximize care efficiency and throughput with a strong understanding of value-based purchasing and quality of outcomes. The nurse manager must have the ability to create a budget, monitor, and analysis of the budget with the ability to communicate variances. Furthermore, they must be able to investigate the future evaluating the anticipated revenue and expenses. Lastly, have the knowledge and skill to create a capital budget which includes the ability to communicate justification effectively and cost-benefit analysis (AONE, …show more content…
The art of leadership is broken down into three areas of the nurse manager learning domain framework (AONE, 2015). These areas include human resource leadership skills, relationship management and influencing behaviors, and diversity (AONE, 2015). Human resource leadership skills. Human resource leadership skills related to the competencies of the nurse manager in performance management, staff development, and staff retention (AONE, 2015). Performance management in the art of leadership is the ability of the nurse manager to conduct staff evaluations, assist with goal-setting, continuous performance development, monitoring staff, initiate corrective actions and in tough cases termination of staff. Staff development has evolved into the education of staff and needs assessment, ensure validation of competencies, promotion of professional development, facilitation of leadership development and identifying and developing staff as part of a planning program (AONE, 2015). Staff retention is a critical area for a nurse manager, as the cost replacing staff can cost a facility close to $75,000 (Roussel, Thomas, & Harris, 2016). The retention of staff for the nurse manager includes assessing staff satisfaction, developing and implementation of strategies to address satisfaction
In healthcare it is very important to have strong leaders, especially in the nursing profession. A nurse leader typically uses several styles of leadership depending on the situation presented; this is known as situational leadership. It is important that the professional nurse choose the right style of leadership for any given situation to ensure their employees are performing at their highest potential. Depending on which leadership style a nurse leader uses, it can affect staff retention and the morale of the employees as well as nurse job satisfaction (Azaare & Gross, 2011.) “Nursing leaders have the responsibility to create and maintain a work environment which not only promotes positive patient outcomes but also positively influences teams and individual nurses” (Malloy & Penprase, 2010.) Let’s explore two different leadership styles and discuss how they can enhance or diminish the nursing process.
One of the problems that faces most health care facilities are being able to recruit and retain their nurses. Nursing shortage and turnover are a complex issue that is affecting healthcare delivery. Nurses form the majority in healthcare and mostly direct caregivers, its deficit poses a dangerous effect on the care of the sick and the disabled. Curbing the nursing shortage and turnover is important for facilities to hire and train their leaders and managers. A good leader or manager should be creative, effective, committed, initiative, motivated, and can handle stress (Huber,
Sullivan, E. J., & Decker, P. J. (2009). Effective leadership and management in nursing (7th ed.).
PERFORMANCE: Issue: Through conducting an evaluation of herself, she identified ways she could improve her leadership skills. In order to become a better Charge Nurse, she recognized she needed to enhance her leadership skills. She also saw the opportunity to help others develop in their own nursing practice. Action: She has taken courses, such as “Leading at the Speed of Trust,” and studied books, such as Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillan, Switzler, and Roppe, to increase her leadership capabilities.
In today's health care structure with the nursing shortage organizations are using charge nurses as gate-keepers to manage the day-to-day operation of the organization. According to Platt & Foster (2008) the charge nurse role is pivotal to the provision of high-quality care and effective charge management. However, many nurses are promoted to the role with no formal management preparation, or leadership skills, the may be apprehensive and in some cases reluctant to manage. Sherman (2005) suggested that providing a formal and structured educational program would improve leadership skills and confidence, resulting in less frustration and greater satisfaction for staff assuming the charge nurse role. According to McCallin & Frankson (2010) organizations must provide charge nurses with formal support to facilitate management development. Without the necessary preparation and ongoing in-service training these nurses may feel over whelmed, stressed and unsupported. Studies show nurses' become a liability to the institution when placed prematurely in the charge nurse role without proper training (Sherman, 2005). Additionally, they also play a central role in risk management for the organization (Sherman, 2005). Sherman & Pross (2010) state that a healthy work environment requires strong nursing leadership at all levels of the organization, but especially at the point of care or unit level where most front line staff work and patient care is delivered. The purpose of this proposal is to recommend a charge nurse development program that will improve and enhance the leadership and management skills of the charge nurse. The paper will address the following elements: Project objectives, review of literature supporting the need for an ongoing educational program for charge nurses, project methodology, timeline, formative and summative evaluation.
Management and leadership are very important skills to have as a baccalaureate nurse. Through this course I was able to identify and understand the different styles of leadership as well as the style that best fits the characteristics I can offer as a member of an interdisciplinary team. After completing the multifactor leadership questionnaire I was able to better understand my strengths and weaknesses. Collaborating with each other as a team helps complete each other and provides our patients with the most positive experience in their times of
...elly, P., & Crawford, H. (2013). Nursing leadership & management. In Nursing leadership & management(2nd ed., pp. 168-177). Canada: Nelson Education.
Nurses have the opportunity and luxury of performing their craft in various settings including field options such as acute care facility, medical offices, school systems, disaster or battle sites, assisted living care, home care settings, women and birthing centers, community programs, or clinic settings. Due to the variety of care required for all of these different areas of nursing, the nature of nursing often presents an obligation to adopt leadership qualities. Leadership as defined by Yoder-Wise (2015) is the use of personal traits to constructively and ethically influence patients, families, and staff through a process in which clinical and organizational outcomes are achieved through collective
Research suggests that administrative intervention aimed at improving the quality of the practice environment, have more effect on staff retention and maintenance of adequate staffing levels (Hayes et al., 2006). A western Australian study (Naude & McCabe 2005) identified factors that motivated the nurse to remain at the hospital. These factors included: supportive/friendly staff, supportive/friendly management, good physical environment and job satisfaction (Twigg & McCullough, 2014). Nurse leaders and managers play a significant role in developing positive practice environments. Professional development and support of these key people is vital component of a retention strategy.
New leaders must understand the financial bottom line of their institutions and how nursing care cost can impact it. There are various budgets within an organization, but the one directly related to nursing is the operating budget, according to Sherman (2012), “The operating budget is especially relevant to nurses because they’re closest to the patients and know what’s needed to provide appropriate care and services on a daily basis.” Sherman further explained that the ‘employment cost’ is a major part of the operating budget which include: salaries and wages for hospital employees and contract staff, including overtime, shift differentials, holidays, orientation, benefits, in-service sessions, and staff education (Sherman, 2012). When nursing units are overstaffed, or too many hours of overtime are accumulated, mishandling of unit supplies may ensue, which may result in the budget falling off balance. The unit manager may then have to answer to their higher management about this issue, which may eventually lead to a shortage of staff because the managers are trying to get the budget back in balance.
Leadership requires nurses to obtain clear, concise, and fundamental competencies and characteristics to effectively lead a team (Hassmiller, 2012). An effective leader is passionate, leads by example, works in teams, advocates for others, communicates in problem solving, evaluates outcomes, and makes needed changes to provide quality care (Sullivan, Kiovsky, Mason, Hill, & Dukes, 2015). It is important that nurse leaders are assertive, committed, make ethical and competent decisions, employ critical thinking, and implement changes based on current or future nursing situations and dilemmas (Dyess, Sherman, Pratt, & Chiang-Hanisko, 2016). Nursing leadership also involves exploring needs, improving methods, creating models, and applying evidence-based research (Institute of Medicine, 2010). Lastly, effective nurse leaders know the importance of providing safe patient centered care, working in teams, enhancing work atmosphere, and
To find an effective leader, determining short and long-term goals of individuals is important to decipher if individuals fit in and enhance the organization. Mentoring and coaching, as well as providing formal leadership development are important factors in both retention of nursing leaders and succession planning for future nurse leaders (Titzer, Phillips, Tooley, Hall, & Shirey,
QUALITIES OF NURSE LEADER Effective leadership in Nursing Introduction The importance of effective leadership in health care has been emphasized by a number of authors and nursing leadership is pivotal to this as nurses represent the largest discipline in health care Research on leadership has demonstrated a positive relationship with improved patient safety outcomes ,healthy work environments , jobSatisfaction ,lower turnover rates and positive outcomes for organizations, patients and healthcare providers Effective leadership has been credited for improved work environments, Greater nurse satisfaction, lower nurse turn over and better quality of patient care . While it can be argued that there are many challenges confronting nurse leaders
Another quality of a great nurse leader is the empowerment of their subordinates. “One way that leaders empower subordinates is when they delegate assignments to provide learning opportunities and allow employees to share in the satisfaction derived from achievement” (Maquis, Huston, 2017, p. 330). A nurse leader empowers staff through opportunities for growth and self-improvement. This is applicable through finding the employees opportunities to obtain new certifications, attend classes that the hospital offers, and providing incentives for self-improvement in these areas (Marquis, Huston, 2017, p. 335). Another characteristic of a professional nurse leader is that they are open to opinions, ideas, and criticism of subordinates and peers.
These skills are vital in overseeing and enlightening employees without micromanaging. He or she uses conflict resolution abilities in conjunction with negotiating talents to stimulate cooperation amongst workforce and hospital leaders. These leaders must be able to cope with strengths and flaws of each clinician on the unit. Also, they ought to be flexible such that they must be able to make decisive adjust decisions and staffing to respond timely to emergencies (Moloney, 1979). The above attributes of a nursing manager reflect the transformational leadership approach.