Non-verbal Communication

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Not a day goes by that an individual does not interact with another person, either by phone or in person. There will always be some interaction between two or more people. This interaction will bring about many thought process and emotions that will give the receiver a cue to respond with verbal and nonverbal messages. `“Every time one person interacts with another non-verbal communication takes place, it `may be intentional or unintentional, but it is part of the rapid stream of communication that passes between two interacting individual” (Gabbott & Hogg, 2001). The responses will either be acceptable or unacceptable. Outcomes will vary. No one reacts in the same way as another individual. Examples would be a surprise birthday part for a woman who is turning 50, the birth of a child, a homeless person, termination from employment, or a death of a family member or close friend. According to K. Cherry, there are eight major nonverbal behaviors which are Facial Expressions, Gestures, Paralinguistic, Body Language and Posture, Proxemics, Eye Gaze, Hepatics, and Appearance. Each behavior conveys a nonverbal message to the sender and receiver (Cherry, 2011). The perception of the behaviors by the receiver may be negative or positive. Both the sender and receiver respond differently because of how the individuals approach each other. Our senses, sight, smell, taste, touch, and hearing, are affected by nonverbal behavior. The blind or visually impaired rely on the four remaining functioning senses: smell, taste, touch, and hearing. The human senses have an intense affect on non-verbal behavior and communication. Facial Expressions Facial expressions reveal happiness, sadness, surprise, disappointment, surprise, disgust, fe... ... middle of paper ... ...bbott, M., & Hogg, J. (2001). The Role of Non-verbal Communication in Service Encounters: A Conceptual Framework. Journal of Marketing Management, 7(1/2), 5-26. Retrieved from https://ehis.ebscohost.com/eds/detail?vid=2&hid=4&sid=1c650f6f-7d60-401e- 96cb6ecf10ccbe1d%40sessionmgr10&bdata=JnNpdGU9ZWRzLWxpdmU%3d#d Non-sequitur. ( 2011). In Merriam-Webster . Retrieved from http://www.merriam-webster.com/dictionary/non+sequitur Subapriya, K. (2009). The Importance of Non-Verbal Cues. ICFAI Journal of Soft Skills, 3(3), 6. Retrieved from https://ehis.ebscohost.com/eds/detail?vid=2&hid=4&sid=5577f03f-cb21-4b52- 924872fd53cfe4e0%40sessionmgr11&bdata=JnNpdGU9ZWRzLWxpdmU%3d#db=bth &=40827646 Sutton, N. (2011, March 26). Pros and cons of nonverbal communication. Retrieved from http://www.ehow.com/info_8117087_pros-cons-nonverbal-communication.html

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