Montefiore Medical Center Business Plan

Business Process Change Plan Founded in 1884 Montefiore Medical Center (MMC) is a world renowned health care facility. Located in the Bronx, New York MMC is a teaching hospital of the Albert Einstein College of Medicine. Montefiore Medical Center (MMC) mission and vision are as follows:
Mission
To heal, to teach, to discover and to advance the health of the communities we serve. Montefiore builds upon our rich history of medical innovation and community service to improve the lives of those in our care. Our mission is exemplified in our exceptional, compassionate care and dedication to improve the well-being of those we serve.
Vision
To be a premier academic medical center that transforms health and enriches lives. Through our enduring partnership

MMC is one of New York’s top 50 largest employers with over 19000 employees. (Career One Stop, 2017) According to U.S. News & World Report (2016), Montefiore Medical Center in Bronx, NY is ranked nationally in 1 adult and 7 pediatric specialties. It was (also high-performing in 8 adult specialties. Montefiore Medical Center is a 1,498-bed general medical and surgical facility with 87,702 admissions in the most recent year reported. It performed 17,113 annual inpatient and 13,626 outpatient surgeries. Its emergency room had 339,146 visits. Montefiore Medical Center is a teaching hospital. It also reports revenue of $2 to $5 billion per year. Montefiore Medical Center has grown considerably over the years. The organization has expanded is facilities to provide access to quality healthcare throughout the Bronx and lower Westchester. Expansion began in late 2013 when MMC entered Westchester County by opening Montefiore New Rochelle, Montefiore Mount Vernon, Schaffer Extended Care Center and Montefiore School of Nursing on the former site of Sound Shore Health System. (Montefiore,

Urgent care centers are enhanced by on-site radiology and laboratory services and operate in a location distinct from a freestanding or hospital-based emergency department. Care is rendered under the medical direction of an allopathic or osteopathic physician. Urgent care centers accept unscheduled, walk-in patients seeking medical attention during all posted hours of operation. Urgent Care Centers have become more prominent in recent years because patients are seeking to avoid the wait times of hospital emergency rooms, seeking walk in treatment of life –threatening illnesses or injuries. Montefiore Medical Group (MMG) Urgent Care provides exceptional care for non-life threatening illness or injuries. MMG Urgent Care Centers are accessible in the Bronx East, Grand Concourse and Cross County practice locations. The locations are beneficial to the communities that they serve. There have been complaints regarding the wait times in the care centers. Below is one negative review posted on March 23, 2017. (Urgent Care Locations,