Mock Patient Interview Paper

2564 Words6 Pages

The mock patient interview provided an opportunity to practice and reflect on my communication skills and techniques as a Year 2 student about to enter the clinic. The interview scenario revolved around a patient exhibiting entitled behavior, expressing desires for esthetic dental work on anterior maxillary teeth while raising concerns about appointment length and overall experience. Through this analysis, the goal is to identify strengths and weaknesses in communication strategies employed during the interview and propose areas for improvement. During the interview, I aimed to address the patient's concerns while maintaining professionalism and ensuring patient comfort. I attempted to shift the focus of the conversation to aspects within my …show more content…

A better option at the moment would be reflection. I should have said, “It sounds like you are apprehensive about the care you will receive here.” The purpose of double-sided reflection is to reflect on current behavior versus the desired outcome. It may result in an increase in motivation for the patient to change their behavior and resolve any ambivalence. In this case, the patient would have to weigh their desire for dental work against the inconvenience of longer appointments. The purpose of reflection is to label the emotion or underlying message of the patient so that it has less power to disrupt what you are trying to accomplish. Reflection often results in greater discussion of the issue. If I used that as a response, I could have created an open dialogue about her concerns and do my best to ease her anxieties. I started the interview by introducing …show more content…

The first would be allowing time to get to know the patient better before jumping into the health history. Another alteration I would have made was asking more open-ended questions during the medical history, instead of quickly going through the list. Health history forms may be difficult for patients to fill out, and errors are common. If I started a conversation about the patient’s health instead of organizing it with yes or no questions, it would have provided a better understanding. I also wish that I had gone more off-script instead of following an outline when it came to addressing patient concerns. At times I became too focused on touching every point instead of a naturally flowing conversation. By having a list of things to accomplish rather than a complete outline, I may be able to achieve this. The communication skills used most frequently in this interview are guiding. Guiding style is when the clinician and patient work together to help identify the patient’s goals and how they can be best achieved (Rollnick et al. 2007). The 'Secondary' of the 'Secondary' of the 'Secondary' of the 'Secondary' of the ' This style of communication is patient-centered, empathetic, and

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