Microsoft Outsourcing the XBox

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Microsoft - Outsourcing Xbox

Background

Microsoft, from its inception, has been known for its software, especially its Windows platform. It has changed the way we operate computers and through its software, has made the computer user-friendly and very efficient. Microsoft, however, does not want to only specialize in the software department. They have thus expanded their excellence in other departments such as gaming, music and hardware.

Problem

When Microsoft entered the video game console market, they were faced with a dilemma: whether to manufacture the Xbox themselves or outsource it to a third company. Microsoft ultimately chose to outsource the production to Flextronics. Flextronics’ 'industrial park' strategy is what allowed it to manage its supply chain, making the production of Xbox more efficient and cost effective. They also had factories around the world, which were all under the centralized information system, s they could shift the production from one country to another if necessary for optimal profitability.

Analysis

1. What is the strategic advantage to Microsoft of outsourcing Xbox production to Flextronics?

Microsoft has a lot to gain from outsourcing the Xbox production to Flextronics. Microsoft’s core competency is producing software, not hardware. So by the Law of Comparative Advantage, it is best for Microsoft to let someone, who is good at producing hardware, produce the Xbox. Flextronics not only offers their expertise in hardware, but also their network of connections worldwide which reduces production costs, thus making the market value of Xbox lower and more affordable. Because of Microsoft’s web-based information system, they are able to share information with Flextro...

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... for Xbox and therefore, Flextronics can modify their production schedule to meet those demands in the same real-time as well. The communication makes sure that the entire process is closely monitored by both sides so there is tighter coordination and efficiency to minimize inventory, avoid shortages and develop a balance between the supply and its demand.

Conclusion

Microsoft made a wise decision by choosing to outsource the manufacturing of Xbox to Flextronics. They are not as competent in making the components for Xbox as they are in constructing software. Flextronics, on the other hand, is a large enough company with ample funds and experience in the manufacturing of hardware, like Xbox. They have the expertise and logistics to produce efficiently and cost effectively, while maintaining the level of quality that Microsoft demands as a well-known brand.

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