Marketing Case Study: Fashionvalet (FV)

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FashionValet (FV) is Malaysia’s first multi-label fashion company that provides women access to the best Southeast Asian designers and designs through its ecommerce website and retail stores. With over 500 designers under its belt and four privately owned labels, FV has positioned itself as one of the largest online fashion players in the regional market. In 2015, the company launched its own clothing line, as well two retail stores in Kuala Lumpur and one in Singapore. With a 2.5x growth in 2016 and a growing presence in four geographies (Malaysia, Indonesia, Singapore, Brunei), FV aims to deliver the best Southeast Asian brands to the world.
The trend to shop online has definitely risen in the past few years in the Asian countries, especially
That is why FashionValet is worth so much more than expected during their investment rounds. Therefore, they believe that they are able to go to even greater heights and they think they are not even close yet to reaching their full potential. Thus, now is not the time to sit happily and relax. It is a time to work diligently. There is so much more that they can do. There are still many markets out there that the have yet to venture into. FashionValet now are focusing on women’s fashion, and of course there are also other types of fashion they can venture into.
Even in 100 years from now, people would still be going to buy clothes. Therefore, FashionValet will remain relevant as long as customers still shop online and fashion designers still trust FashionValet to do a good job of representing them. In the near future, FashionValet hints on more collaboration with celebrities and designers coming up, as well as an expansion to the next Asian country, Thailand. They will use a similar strategy for Indonesia that has been showing good results, especially in terms of brand acquisition. FashionValet will start sourcing for new brands and get to know the Thailand market
This fashion and e-commerce mogul has over 1million followers on Instagram, making her one of the most popular fashion influencers in Malaysia (and probably ASEAN). Fans flock to her Instagram page for daily updates and style cues. Basically, whatever she’s wearing, we got to have it. Her role and influence as the brand ambassador of dUCk Scarves and Fashion valet helped skyrocket the brand’s name even further.
One thing that should be commended is dUCk Scarves’ ability to have their own identity and strong brand. dUCk manages to build a strong relationship with its customers, which ultimately amassed into a huge loyal fan base. Their Instagram page is curated by a first-person persona mysteriously known as ‘D’, which many believe to be Vivy Yusof, although she has previously denied it. dUCk Scarves’ creativity and unique branding drove thousands of Malaysians to develop an obsession that they didn't knew they had. Other than that, FashionValet has shown support for their customers by always being approachable, in a personal manner. From the CEO to the salesperson, you can see the humanity behind the brand, not just a corporate image. All the emails with FashionValet’s customer service have felt like a conversation with a friend, where the customers can express their issues and enthusiasm. FashionValet creates a lifestyle of convenience by simplifying the customers’ shopping experience with a fresh new look and a dedicated

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