Making A Decision: The Importance Of Decision Making

People are put in situations everyday where they are required to make a decision whether they are aware of it or not; it is understandable how one can make a decision and not even think twice about it seeing how most decisions made almost seem like second nature such as eating or going to sleep. Depending on how complex the decision being made it dictates the length of the decision making process. Some of the more complex choices people are faced with may require more thought than others, and depending on the severity of it the decision made can have long lasting effects whether it be positive or negative. Those requiring little thought do not have as much importance as far as the final outcome goes. There are more factors that are a part of

Once a customer decides on a menu item they could choose to leave it as is or possibly make their item into a meal depending on the purchase they made. From experience a majority who make their item into a meal just move on to their next purchase or end the order without filling in their option for their beverage or in some cases their sauce. To make the order taking process go more quickly and smoothly there are a variety of things the order taker can say. If a customer purchases something that can be made into a meal, if asked if they wish to do so by the order taker they will most likely say yes. If a certain sauce or drink is suggested to a customer to go with their meal or if they want to make it a large sized meal they will be open to the suggestions made by the order takers.
The control factor for the customers is the subtle use of advertisements and phrasing done by order takers. Many customers did not seem to know about the double combo until an advertisement of it was plastered on the menu boards in the drive thru. Very few customers purchased it