Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
Importance of good customer service
Importance of good customer service
Importance of good customer service
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Recommended: Importance of good customer service
An organization focuses on many aspects and strategies that address customers’ needs and wants. The organization develops a product that includes many steps such as, product life cycle, type of brand, packaging and labeling, but the final step is how to have their product accessible to the consumer, which is distribution. A distribution channel is the path where products, including their ownership, flow from producer to consumer. There are many paths an organization can choose to send their product. Physical distribution is the actual movement of products from a producer to consumers.
When an organization decides on what distribution channel to use, it creates the final link in the supply chain. A supply chain is the complete order of suppliers that contribute to creating the product or service and distributing it to business users and consumers. This process of organizing the flow of goods, services, and information among members of the supply chain is called logistics. Physical distribution is a major focus in logistics management.
Physical distribution has many elements that help link buyers and sellers. These elements include the following: customer service, transportation, warehousing, materials handling, inventory control, and order processing. Many companies require a new technology called radio-frequency identification (RFID). RFID is a computer chip on the product or packaging that emits a low-frequency radio signal that identifies the item and where it is along is distribution channel. ...
... middle of paper ...
...gic Management in Transportation and Physical
Distribution. Transportation Journal, Vol. 22 Issue 3, p71-78, 8p. Retrieved April 15, 2008, from Webster University Passports, Infotrac Database
“LTL market dynamics offer buyers leverage on fuel surcharges,” Purchasing, Feb2008, Vol. 137 Issue 2, p23-24, 2p. Retrieved April 15, 2008, from Webster University Passports, Infotrac Database
“Management UPDATE,” Logistics Management, Mar2008, Vol. 47 Issue 3, p2-4, 2p. Retrieved
April 15, 2008, from Webster University Passports, Infotrac Database
Rodrique, Jean-Paul Dr. and Hesse, Markus Dr., “Logistics and Freight Distribution,”
12/30/2007, http://people.hofstra.edu/geotrans/eng/ch5en/conc5en/cn5c4en.html, accessed on April 15, 2008
...dustrial Distribution allows me to pursue my interests in both Business and Engineering, and therefore I chose that major. Also, it will help me to build my personal characteristics that will make me successful in this major. As my education continues, I look forward to learning how manufacturers and distributors maintain good communication and relations, so that the products can be distributed efficiently and avoid problems. If there are problems, I would also like to comprehend ways to solve those problems. In the future, I hope to work for a company such as Amazon, Dell, or Boeing in the field of logistics. These companies depend on logistics in planning and conducting their operations. Since logistics and relations between manufacturer and distributor are critical to the everyday operations of businesses, understanding this will help me in my future endeavors.
...urselfers. The distribution strategy identifies the major channels through which the product will delivered and pushed through to the consumers.
Scott and Westbrook (1991) and New and Payne (1995) describe supply chain management as the chain linking each element of the manufacturing and supply process from raw materials through to the end user, encompassing several organizational boundaries.
A supply chain is a system through which organizations deliver their products and services to their customers. The network begins with the basic ingredients to start the chain of supply, which are the suppliers that supply raw materials, ingredients, and so on. From there, it will transfer the supplies to the manufacturer who builds, assembles, converts, or furnishes a product. The chain now needs to get the product to the consumer by transporting the finished product from the manufacturer through a warehouse or distribution center. An example is that Wal-Mart has a nearby distribution center where products are delivered there and then split up to be delivered to a retail Wal-Mart.
Motorolasolutions.com -. 2014. The 'Standard' of the 'Standard'. RFID Government Solutions - Motorola Solutions, Inc. [online] Available at: http://www.motorolasolutions.com/US-EN/Business+Solutions/Industry+Solutions/Government/Airports+and+Seaports/RFID_Government_Solutions_US-EN Wikipedia. The World of the. 2014.
The Frito-Lay product distribution location strategy is to sell in grocery stores, convenience stores and gas stations. Frito-Lay’s distribution strategy is from manufacturer to retailer and from retailer to customer, thus the retailers offer the company a location to sell their products and allows for intensive distribution ("P7distributioncasestudy - Fritolay"). Frito-Lay products are sold in the snacks area. Frito-Lay aims local customers in the countries in which they distribute their packed
RFID enables real-time tracking of items, safe monitoring and automation of warehouse operations, which can lead to increases in sales volumes and improved profitability for suppliers and retailers (Wong & Guo, 2014, pg.14). There are two main type of RFID currently in use: Active and Passive. Passive RFID tags are used for applications such as access control, file tracking, race timing, supply chain management, smart labels, and more (Smiley, 2016, pg.1). The implementation of RFID for CanIt Inc. will mostly be used for tracking physical goods and products, use of passive RFID will be the most suitable for this
“Supply chain. Product life cycle processes comprising physical, information, financial and knowledge flow or movements whose purpose is to satisfy end-user requirements with physical products and intangible services from multiple, linked suppliers.” In other words, supply chains compose a network of different companies that cooperate closely for goods delivery.
Supply chain management is basically refers to the fundamental supply chain analysis of the organization which predominantly describes functionalities from source to the delivery point. In this process of delivery, supply chain management framework divides in four categories: In Planning the products and suppliers evaluated and selected, Sourcing pull the information process including contracting, ordering and expediting, Moving is a physical process from suppliers to end user and Paying is the financial process including payment and performance measurement.
Coyle, J., Langley, C., Gibson, B., Novack, R. and Bardi, E. (2008).Supply Chain Management: A Logistics Perspective. 8th ed. Cengage Learning, p.366.
Question 5a. Product Distribution Channel I can describe our product’s distribution channel as indirect. This type implies that the company uses intermediaries to distribute its products (Hurd, Barcelona & Meldrum, 2008). Such agents help to spread the product through retail stores, wholesalers, and other distributors and vendors to end consumers.
Supply chain management has been defined as that process that involves the management of information, materials, and all the finances that are handled within and across the entire supply chain process (Christopher, 2016). The management is usually done through out the entire supply chain management from that moment when the suppliers are involved through all the manufacturing activities, different distribution activities, and the way that the products are served to the final product consumer (Turban, et al., 2002). The process also includes all the activities that different organizations offers to their customers as after sale services for purposes perfecting their services and products towards their highly valued customers (Christopher,
In 1907, Jim Casey and Claude Ryan founded American Messenger Company, a delivery and errand service, from a small-spaced basement office. As their service grew, the Seattle teens began making small package deliveries for local stores. The company’s name changed to Merchants Parcel Delivery, and the founders later changed their name to United Parcel Service (UPS) after acquiring Motor Parcel Delivery in Oakland, California. Today, UPS is the world’s largest package delivery corporation with about 18.3 million packages and documents transported per business day throughout 220-plus countries. The company’s operations include 400,000 employees, 110,000 motor vehicles, 650 aircrafts, and more than 2,300 facilities. UPS’s total revenue derives from domestic and international operations, 78% and 22% respectively. Additional income is created
‘Supply chain management integrates supply and demand management within and across companies. It encompasses the planning and management of all activities involved in sourcing and procurement, conversion, and all logistics management activities. Importantly, it also includes coordination and collaboration with channel partners, which can be suppliers, intermediaries, thir- party service providers, and customers’. (Web: Council for Supply Chain Management Pr...
“Logistic is the process of planning, implementing and controlling the efficient, effective flow of goods storage of goods, services and related information from the point of origin to the point of consumption for the purpose of conforming to customer requirements”