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Evolution of the hospitality industry
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Restaurants ,fast food joints ,and five-star shops are everywhere;but that does not make them the same .There's a clear separation between companies and owners right away. Some people might not think the food is great but they are willing to go back due to the service perhaps. In this case Johnny Rockets restaurant has been a game changer for me, found in various places around the United States and in this case in Brownsville Texas. With its amazing food, service, and fun entertainment it makes it a hard place to forget. The first time I stepped foot into a Johnny rockets I immediately was taken back to the early fifties, with the amazing renovated restaurant it made it seem like time was rewind . Jukebox machines , early century bow
Quality, price, and the working environment play a big role in the restaurant industry. In-N-Out outweighs Jack in the Box by far. I would encourage anyone to take their business to In-N-Out Burger over any other fast food restaurants. In- N-Out is clearly the better choice. Every customer will enjoy the great customer service and the delicious food.
...rted In-N-Out Burger where their philosophy was simple “Give customers the freshest, highest quality foods you can buy and provide them with friendly service in a sparkling clean environment.”
Tom Wilson has a partially positive and generally negative attitude towards Big Burger, its food and its customers. He talks about the strengths and weaknesses of the restaurant; such as the nutritional value of some of the burgers offered, jocoserious humour to deprecate the food and propositions to help improve the variety thus surpassing their rivals such as Burger Max and Tasty Burger.
I believe that when it comes to the best friendly service, appearance and especially food, Longhorn Steakhouse exceeds all expectations in every category. This family casual dining restaurant has been around for over 30 years, and is still thriving with a constant flow of happy customers. I have been there several times with my family and friends. I usually go for dinner, but Longhorn Steakhouse is also a great lunch place. I always leave with a full, and that is very satisfying for me.
Schlosser, Eric. "Chapter 5: Why the Fries Taste Good." Fast Food Nation: The Dark Side of the All-American Meal. New York, NY: Harper Perennial, 2005. Print.
Dave Thomas an American restaurateur and a philanthropist once said, “It all comes back to the basic. Serve customers the best-tasting food at a good value in a clean, comfortable restaurant, and they'll keep coming back.” (thomas). Everyone can agree on Dave Thomas, but I have a couple more criteria to add to his idea of a great successful restaurant. If I go out to eat I might as well pick a place that, though may be expensive, has scrumptious food because why bother going to spend money on food you can make yourself? A great restaurant has to meet three of my criteria’s: the Décor and atmosphere, impeccable service and cleanliness, and most importantly the food.
When trying to figure out where to go for lunch, it can be a difficult choice because of how many options are out there. There could be dozens of restaurants to choose from, with varying degrees of interest. Fast food restaurants are usually chosen because they are cheap, easy, and convenient. However, many places are changing what it means to be a fast food restaurant. Panera Bread, for example, is technically a fast food restaurant, but usually is rarely compared to a place like Burger King. Panera Bread generally has a nicer atmosphere with a better aroma and a wealthier appeal while Burger King appeals to the crowd of people who want cheap and easy food.
Senior Management of PepsiCo is evaluating the potential acquisition of two companies – Carts of Colorado and California Pizza Kitchen – in order to expand the company’s restaurant business. If indeed PepsiCo decides to pursue the acquisition of one or both, they must decide how to align each of these business units in its historically decentralized management approach and how to forge relationships between the acquired business units and existing business units. In their evaluation, Senior Management is faced with the question of whether the necessary capital investment in order to purchase one or both of the businesses can be profitable for each of the acquired business units, but must also take into consideration that the additional business units will not hinder the profitability of the existing business units.
McDonald's Corporation is the largest fast-food operator in the World and was originally formed in 1955 after Ray Kroc pitched the idea of opening up several restaurants based on the original owned by Dick and Mac McDonald. McDonald's went public in 1965 and introduced its flagship product, the Big Mac, in 1968. Today, McDonald's operates more than 30,000 restaurants in over 100 countries and have one of the world's most widely known brand names. McDonald's sales hit $57 billion company-wide and over $25 billion in the United States in 2006 (S&P).
Burger King delivers value to their customers through their products, prices, and place and promotion strategies - (“BK doesn’t just promise value, they actually deliver value”). Burger king has been in existence for 60 years and is growing rapidly in many other countries. Burger King delivers quality, great tasting food which satisfies ones need or wants and captures the value of customers even before the first purchase is made. Burger King has products very unique from other competitors such as KFC and McDonalds. The difference is that Burger King does not limit their customers in terms of what they eat. For example, when I spoke to a customer also big fan of Burger King, he mentioned that the sauces are left public for the customer to decide on which sauce to have rather than giving the customer one kind of sauce such as McDonalds and KFC. The cold beverage is also self-help service in which customers can help themselves to a bottomless drink. This way the customer feels free to choose what satisfies the need or want.
While there are several medium, small chain and independent fast food restaurants in the world and many more opening every day there are very few that pose any threat in the immediate future to the juggernaut that is McDonald’s.
McDonalds is a strong company that has been around a long time and is ingrained into the memories of many people. They have indisputably strong brand recognition and loyalty. However, it may be time for McDonalds to undergo a makeover, especially in the areas of quality and their link to health concerns. It is pretty clear that McDonalds isn’t going bankrupt anytime soon. McDonalds has the ability to do good things for the world if they exchange some of their money saving ways more socially responsible practices.
From the viewpoint of the customer, McDonalds has a good and confident tone, they consider the taste of food, cashiers; attitude toward clients, the cleanness of venue, the number of mistakes made by cashiers, and other measures to assess the quality of the McDonalds’ burgers. (Slack, Chambers &Johnston, 2003)
McDonalds provide high quality products, such as burgers, fries, drinks, muffins, etc, which are safe and reliable that it does what it is supposed to do, but not only does the quality of the products matter, the good value for money affects the business. E.g. buy one extra value meal and get one free with a food voucher that represents the offer only. They ensure that a high standard of the product is carried out at all times and they try to compete very competitively with other fast food businesses with their good value for money. Also a customer would know if the product is good value for money by checking in another food outlet like KFC for their services and products.
In all the restaurants, the menu tab is full of diverse propositions that could satisfy all the needs and preferences of the clients. In this respect, McDonalds is working constantly on expanding the choice of dishes and products in terms of their quality. For instance, more and more menus and meals have specifically been designed for people who take care of their health and take only low-calorie and nutritious breakfasts. Additionally, there are also means for children and people with allergy for certain products. McDonalds is regarded the most popular an...