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The impact of social media on business performance
The impact of social media on business performance
Good impact of social media on business communication
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It is noted that social networking in the previous decade has turned into an inexorably essential communication tool, and is supplanting customary types of communication, for example, phone calls and up close and personal discussions. The principle drivers for the increase in fame of interpersonal interaction are that there is diminished expense, convenience and ease of access, which gives to individuals (Huy and Shipilov, 2012). As per Chandler (2013) most organisations endeavour into social networking, and hope to see a generous rate of return with the trust that social networking utilisation, will draw in new clients and along these lines create income. However this once in a while happens and the advantages are not as self-evident, not surprisingly.
There is a variety of social networking interpersonal communication stages that are utilised as a part of South Africa, for instance, Facebook, Twitter, BBM, Whatsapp, Linked In, and MXIT. It is claimed by Meier, (2013) that in Africa, there are around 6.1 million users of Facebook and 1.1 million users of Twitter. Moreover, there are 2.2 million users of LinkedIn and 4.6 million users of Whatsapp. Considering this aspect, it is stated that the information technology of South Africa is assumed as interesting as there are more users of mobile internet as compared to PC’s internet users (Khan,
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This aspect has somehow triggers the business world in Nigeria since world beyond Nigeria has ease of access of internet and almost every next person has accessibility of internet and they do use social media networking. Considering the same aspect by Nigerian organisations, they have started making their existence on social media networking so that their business can become world knowing and leads to prosperity. Thus, this study will identify the impact of social media networking on businesses in
In every society nonverbal communication is one of the most powerful tools that a person can use to interpret the message that is being delivered. Even though verbal communication is fairly straightforward, nonverbal communication allows others to sense the true emotions of the person that is expressing them. For example even though a person may say that they are not irritated, their usage of voice may display otherwise. Nonverbal communication not only reveals hidden messages, but it also complements, substitutes, and exaggerates verbal communication.
There are all different types of communication that people will use through out their life. The most important type of communication is interpersonal communication. Interpersonal communication differs from other forms of communication in that there are few participants involved, the participants are in close proximity to each other, there are many sensory channels used, and feedback is immediate. Interpersonal communication is the information received from listening to what someone else is saying. Interpersonal communication always uses intonation, diction and enunciation to give meaning to information. Intonation, diction and enunciation sometimes give more meaning to what is being said than the actual words themselves. In the following paragraphs, I will explain to the reader the importance of interpersonal communication in business.
This perspective explains social networking as a way for society to develop social qualities through interactions with others and this method of interaction is commonly accepted and promoted among different cultures, social and education backgrounds irrespective if negative or positive. For instance, social networking can provide a parent a way to communicate with his or her child’s teacher without having to schedule around work or home
example: when you talk to someone that is hard of hearing and you ask them to do
With the advancement in technology, everyone and everywhere is using social media or social networking sites to interact with other people. In this technological world, communication has grown very fast due to this social media. Nowadays, there is no issue of long distance; they can communicate with people across the world. There are so many social networking sites which can be used like Twitter, Facebook, WhatsApp, Instagram, Skype etc., not only to keep in touch with family members or relatives, but for business purposes. I disagree with this statement that ‘Social Media is just an excitement or publicity’ Edosomwan (2011, p.85). I know ‘Social Media’ does have negative impacts, but in spite of the negatives, it has direct and positive impacts
Social media is a modern way to manage the business; this is a useful to the companies to manage the existence in the market approach to the brand and consumers. Also, using a social media they are able to get the feedbacks from customers and able to improve their business. Additionally, social media is used everywhere by everyone and people go on it a lot of times in a day. Therefore it is important for the business to fit to the changes occurring in the market frequently in order to keep the business working properly and not losing customers.
Social networks are living their big explosion and organizations can not remain outside it. Improve positioning, branding, business communication, creativity, participation, knowledge management. Multiple business processes can be benefited through use. Sites like Facebook and Orkut, with over 300 million users, 210 MySpace, Hi5, Twitter, Tuenti, with respectively more than 80, 50 or 40, surely they are already
and family, and also “meet like-minded people” ( Metz, par. 1). In some cases, business people such as Ron West, claim that he uses Facebook “to become acquainted with new customers”( par. 8). Yes, these types of websites are great tools to stay in touch with old classmatesand faraway family members. It is a great source of communication, but there is always a con to every pro. Even though users are connecting with others, users of social networks never know exact...
The writer finds social media is important in her current organization, Modern Business Concepts, Incorporated (MBC). With small business organizations such as hers, social media is important in spreading information on who the company is and what they do. Also as a business-to-business sales and marketing company, spreading the word is important in gaining customers and potential employees. Ucok (2014) uses research and experiments to prove how social media is essential to marketing. These platforms were essential in Ucok’s research, resulting in higher response with marketing campaigns proving “the importance of social media in marketing strategy and communication” (Ucock, 2014, p. 95).
Social media is a form of online communication channels devoted to society input, intercommunication, and cooperation. In social media, people can talk and interact without restriction, exchange and debate information with each other about their lives by using many different combinations of the words, personal multimedia, photos, and videos. Also, in social media, individulsa and groups can create, edit, comment on, and engage in personal conversations. There are numerous types of social media, for example, wikis, blogs, social network site, micro blogging services, and sites sharing media. At the beginning, social media was limited to a few networks sites, for instance, Bulletin Board System that allows people to communicate with each other and post a comment. Today, social media has transformed from ineffective sites to more useful and effective websites, for example, Facebook, and MySpace. Some companies are using social media to achieve their goals which is attracting more customers to company website. Three advantages of using social media in business are: raising brand consciousness, building customer relationships, and increasing performance measurements.
Social media start as a very personal tool for users to communicate with their friends and closely related people. Soon after, business area have also take the advantage of this innovative way of exchanging information.
We can now connect with each other instantly over the internet. It is quicker and easier to communicate and share with each other now than it has ever been. Massive amounts of people access the internet every day, and a good number of them are using social media. This means that the ability to use social media and use it well is crucial for modern businesses. Whether for public relations or advertising social media is now one of the best ways to access consumers. Especially when it comes to younger generations, if you aren’t online you don’t exist. Social media is an excellent way to establish a presence in the minds of consumers. They can interact and establish a connection with an organization instantly. Social media is cheap and its everywhere. If a business hopes to compete in the modern world having a social media presence is absolutely
Social networking is doing more harm than good in society, if traditional and personal interactions continue to be replaced with conversations through online networking sites, it won’t be long before they are perceived as the ‘norm’. Traditional methods of interaction will continue to be at risk if the effects of social media are not realised. Social networking sites were created as a means of making it easier for individuals to communicate in a timely and efficient manner, they were not created to take over face-to-face communications altogether. The constant use of online networking is doing more harm than good not only individually, similarly through the community
Social Media means the use of web-based and mobile technologies to make communication an interactive dialogue. It takes on many different forms including social blogs, Internet forums, magazines, micro blogging, photographs or pictures, wikis, videos, podcasts, rating and social bookmarking. With the world in the midst of a social media revolution, it is very obvious that social media like Facebook, Twitter, WhatsApp etc., are used extensively for the purpose of communication. This form of communication can be done with a person or a group of persons. Today most of the people working in the organizations, especially the young generation are hooked on to the different social media for keeping in contact with their peers. It is media for the social interaction as a superset beyond the social communication. There are both advantages and the disadvantages of using social media. One very important advantage is online sharing of knowledge and distributing information among the different groups of people. And this online sharing of information also promotes the increase in communication skills among the people. There are also disadvantages of
Some of the ideas that are central to the idea that social media is a benefit to today’s society are that social media encourages increased communication with friends and family, provides fast access to breaking news and other information, and help business attract new business and correspond more quickly with their existing customers. Increased communication is important in all aspects of life. Keeping in touch with family and friends is easier than ever before. Whether it be a Facebook post or a tweet updating friends about exciting news or being able to see a picture...