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Negotiation skills - case study report
Negotiation skill case study
Sample reflection on negotiation skills
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Hostage and barricade incidents are amongst the most difficult, emotional, and sometimes potentially lethal situations that a negotiator can be involved in. Often, the hostage taker shows signs of mental illness, drug or alcohol intoxication, or personal disputes accompanied by a high level of emotion. (Feldmann) These contributing factors lead to impulsive and often unpredictable behavior on the part of the hostage taker. It is sometimes impossible for negotiators to anticipate possible outcomes and complications that could arise from these incidents. Negotiators use a wide variety of tools, information, and strategies to try and resolve whatever grievances and demands the perpetrator is exhibiting. The main focus on the part of the negotiator is to keep the hostage alive, then try to negotiate a surrender. There is a considerable risk to both the victims and law enforcement when dealing with a hostage situation. (Feldmann) This paper will identify and distinguish several high risk factors that negotiators and law enforcement use to extinguish potentially lethal situations. The presence or absence of these factors can influence the outcome of a situation for the better or for the worst. Second, this paper will identify several motivations for hostage taking. Why and what would prompt an individual to take hostages? Several influential and background reasons will be examined. Finally, some successful and also failed negotiations will be explored, with possible reasons and explanations to what factors made them either a success or a failure.
Hostage negotiation is as much of an art as it is a science. The negotiator not only holds the lives of the victims in his hands, but the lives of law enforcement and the hostage taker as well. His persuasiveness and communication abilities have the power to protect and save lives.
The Hostage Taker
One of the most common reasons for a hostage taking situation is desperation. The hostage taker feels desperate because of either what he has done or what he is doing. (DeFao) Taking a hostage is a split second decision usually made out of desperation. (DeFao) A person who is in the process of committing a crime, for instance a bank robber who has been surrounded or confron...
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...he presence of high-risk factors, consider all other intelligence available, and combine this information with the assessments made by both the negotiation and tactical teams. This combined information will assist in differentiating between a genuine hostage situation, and a pseudo-hostage situation. The success or failure of the situation ultimately lies in the persuasive and communication abilities of the negotiator.
Bibliography
1. Feldmann, Theodore : Hostage Negotiation Research. Department of Psychiatry & Behavioral Sciences: University of Louisvillle school of Medicine: Jan.15, 2001
2. WWW. hostagenegotiationtraining.com
3. American Journal of Forensic Psychiatry: Psychiatric consultation to police hostage negotiation teams: Volume 19, 1998, p.27-44
4. VanZandt, Clinton : Hostage/Barricade Situations: Special operations Unit Training Manual: FBI Academy
5. DeFao, Janine: Hostage crisis calls for an artists touch: Sacramento Bee: Sunday, March 5, 1995:
6. WWW. rcmp-learning.org/docs/ecdd1216.htm
Taken Hostage by David Farber is book about the Iranian hostage crisis that occurred 1979-1981. Farber looks into the causes of the hostage crisis, both at home and abroad, relations between Iran and the United States, and what attempts were made in order to rescue the hostages. Farber wrote the book in order to give insight into an issue that is considered to be a huge blemish and embarrassment on America’s history. He looked at it from all perspectives and gave an objective overview of the conflict.
This essay will be evaluating the question: how did language and communication play a role in shaping what happened to Lia? Also, it will look at if Fadiman points out ways in which communication practices between doctors and patients could be improved. These were important in the book, The Spirit Catches You and You Fall Down, because they shaped what would happen to Lia in the end. The evidence we will look at will include the facts that the doctors and the Lees couldn’t understand each other, the hospitals didn’t have enough interpreters for everyone, and that the Lees did not trust hospitals or doctors in the first place because of their culture.
Within this critical analysis, I hope to show that the lack of communication and compromise between the Hmong family and the American doctors, was the defining blow to Lia’s ill health. I hope to do this by addressing the following three main points of interest in relation to this miscommunication; the views held by the American healthcare professions on the causes of Lia’s illness, contrasted with the opinions of Lia’s parents. I will then discuss the health-seeking strategies of Lia’s parents and how they were influenced by different resou...
Police Psychology: A New Specialty and New Challenges for Men and Women in Blue. Thomas, David J. 2011.
Baseball is not a difficult game to comprehend, but it can a very long time to achieve a high level of performance. Usually one starts playing this game at a very young age and the first thing they start out with is throwing. Throwing a baseball involves exploiting all major muscle groups in the body to generate a large torque on the arm that will in turn create a high potential for speed when it is released.
Lewicki, R. J., Saunders, D. M., & Barry, B. (2006). Negotiation Readings, Exercises, and Cases Fifth Ed. Bill Brubaker, Mark Asher, A Power Play for Howard Negotiation (pp. 616-626). New York, NY: Mcgraw-Hill Irwin.
doing what baseball teams have be doing for a hundred years. The Athletics as a whole are very methodical following different procedures depending on the time of year. We see this right away in the movie, we go from the losing game straight into offseason activities. Talking about what players to get to fill holes in the lineup and how to structure the team for next season. Once training camp and the season starts the organization switches into improving and working with players on their current roster. Only trading or acquiring new players when it is needed, they set that aspect of the game aside for the season. Throughout the whole year they will try to develop their team and win games until the offseason come and they will begin the process
Major League Baseball is not only America’s favorite past time but, it is also one of America’s longest known sports. As the playoffs approach this year baseball gets more intense as the teams try to secure their playoff position as well as making the wildcard cut.
Watson, Stephanie. "Iranian Hostage Crisis." Encyclopedia of Espionage, Intelligence and Security. Ed. K. Lee Lerner and Brenda Wilmoth Lerner. Vol. 2. Detroit: Gale, 2004. 158-60. U.S. History in Context. Web. 18 Apr. 2014.
The Hmong have very little knowledge about American doctors, causing them to make negative assumptions about them. Their opinions about American doctors came from the limited encounters the Hmong had with them in the refugee camps. Since the camps were small refugee medical centers in which doctors could not cater to the needs of every patient, these interactions had “done little to instill confidence” (33) in doctors. The Hmong were taught to believe that American doctors could possibly eat their patients brains and “put their fingers inside women’s vagina” (33). Txiv neebs, their traditional doctors, would never dare to perform any acts that included them to take off their clothes for check up, or any procedures in which they would have to perf...
Lewicki, R., Saunders, D.M., Barry B., (2010) Negotiation: Readings, Exercises, and Cases. 6th Ed. McGraw-Hill Irwin. New York, NY
First, the lower levels of professional baseball are Rookie and Class-A Short Season. Unlike many other sports, baseball teams can draft players out of high school. Most of high school draftees are assigned to play Rookie ball just to get used to the lifestyle and playing everyday. The average age for a player in Rookie ball is 19. Their season consists of only 75 games a year, which gives them time to practice more due to a short season. Class-A short season also consists of 75 game season, but the players in this league are a little bit older than those in Rookie ball. Most players have just been drafted out of college with no professional experience whatsoever. This is good because the season starts
It is indeed natural for people to consider from experience that if something seems tedious then it most likely is; but no one ever thinks about the people who essentially recognize the truth about baseball. These people, whether black or white, tall or short, fat or skinny, are the athletes, rich or poor, who play the sport and realistically know the true joys of their sport…
Greenfield, D. (2007). Introduction to forensic psychology. issues and controversies in crime and justice. Journal of Psychiatry & Law, 35(2), 201-201-204,105-106.
Kotler, J., & Keller, K. (2012). A framework for marketing management. Essex: Pearson Education Ltd.