Global Communication

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Gap Analysis: Global Communications
This paper aims to define a problem that currently exists at Global Communications, a telecommunications company, and to develop a solution, along with alternate solutions that could be used to solve the problem. When making business decisions for a major corporation, there are opportunities and challenges that must be evaluated to determine the final decision. Throughout this paper, the reader will be given some background information, along with the expected opportunities and hindering challenges that will affect Global Communications and the underlying goals that are being worked towards. Three years ago, Global Communications stock was being traded at $28 per share. Presently, the company has experienced a major depreciation in stock (Global Communications, pg. 1). The number one reason behind this is the competition that currently exists. All markets have been moving in on the same business, including local, long-distance, and international (Global Communications, pg. 1). On the contrary, cable companies have come into the picture, putting a halt on all profits being made from each market. Global Communication had to come up with a plan to solve the issue of losing stock value. This new plan, however, has not only given GC many opportunities, but there are also challenges at hand, and not all employees, including the union workers, will be happy with the overall solution that the company has made (Global Communications, pg. 6).
Situation Analysis
Issue and Opportunity Identification
One major problem is the effect that the solution had on the union workers because of the conclusion that more than 20% of the education and health benefits that they once had had to be given up.

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