Flying People Not Plane Summary

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From the article “Flying people not planes”, there are a lot of interesting ways of dealing with the time when changes need to be happen within the organization. The first one that I want to talk about was that in the business like Bombardier, the company needs to learn to focus more on customer expectations, teamwork, and also continuous improvement, these three are all very important in an order for the company to be more successful in the business. The customers would careless about the hardware, instead they would care about the experiences they get from the flight they take, for example; in the article mentioned that customers shouldn’t care much if the video didn’t work for them as long as the plane will take them to their destinations, but that is just not right since it is contrast to the sentence said “flying people not plane” which also mean that the experiences during the fights are the things customers will remember. …show more content…

Beaudoin mentioned that for the company in the business like this it’s a lot to do with long-stuff so we can’t be hurry about it, we can’t cut corners because otherwise we will all have to pay for it later. The culture changes of course will take a longer time to deal with, but once everybody is on board then that is when they are flying smoothly since people inside will be more engaged at the

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