Explain the construction of the service package offered by the Lewis
Partnership at the Swan Hotel or the Moat House Hotel.
1. Define the concept of “service package” and
explain the construction of the service package offered by the Lewis
Partnership at the Swan Hotel or the Moat House Hotel.
The Service Package is defined as:
“ a bundle of goods and services that is provided in some environment ” 1
The Service Package is composed of the following four elements:
Supporting facility, facilitating goods, explicit services and
implicit services.
It’s quite difficult for the service managers to identify their
product. This is partly due to the intangible nature of services, but
what really has a huge influence on the total service experience is
the presence of the customer in the process.
The service manager has to offer a total experience to the customer
which is compatible with the desired service package.
The four features of the service package are the base of the customer
perception of the service.
The Lewis Partnership, as a service company, take into account and
manage all the parts of the service package.
- Supporting facility: are the physical resources which a service
needs to can be offered. For example a building for a restaurant,
a swimming pool, etc.2
The main supporting facilities of the Moat House is the building
with it’s rustic furniture. It is located in a accessible rural
landscape not fare away from Stafford.
With the collaboration of Lloyds TSB Corporate, Mark Lewis
the General Manager of the Moat House has been able to
realise big invests in the supporting facilities of the partnership.
The eager of perfection and development leads to a constant
evolution and improvement of the supporting facilities.
- Facilitating goods: the material which the buyer purchases or
or consumes, or the items provided by the customer. For example
towels, skis, shampoo, etc. 3
For the Moat House the facilitating goods are part of his
resources. Quality is the most important aspect of the culture of
this family business, so we can find a long list of suppliers which
provide excellent selection of products, like B&S Dairies, Cottage
Flowers, Chartley Coffee, etc.
- Explicit services: the benefits that are quickly noticed by the
senses that are based on the intrinsic or essential features of the
service.
Examples are the relaxed feeling after a massage, the improved
sound of a car after tuning, etc.4
Due to the policy of the partnership, we can find a intensive control
of the Explicit Services which are the accommodation and feeding of
their customers.
The culture of this company is “ Only the best is good enough” but his
Each organization big or small has its own values, ways of doing things and assumption that it operates in. The principles and ethics that exist in each of these companies are the baseline through which the company operates its affairs. This is what can be called as that organization’s culture. The culture in existence has an impact on the productivity, effectiveness and efficiency (Keyton, 2011). The basis of setting the most appropriate culture of a company is not only to move or increase the profitability but also to make the stakeholders happy and satisfied. One aspect of that is the employee or the human resource the firm who put their expertise in the firm and add a bit of creativity and innovativeness to move the products. Chick-Fil-A operates in a competitive industry thus it requires all the stakeholders.
They must provide a quality product. The Ben Pearce book reminds us that all employees must be dedicated to delivering a quality product.
Separation is just permitted in the event that you can demonstrate that your marriage has hopelessly separated. To do this you need to furnish the court with the reasons that your marriage has finished. The reasons are known as the 'justification for separation ' and there are five sorts of certainties that the UK courts will acknowledge in separation procedures.
Additionally, it states the expression of their values, which is to create a society of warmth and having a place, where everybody is welcome. Being available, connecting with transparency, dignity and respect. Delivering the absolute best in whatever they do. And finally, stating they are performance driven, through the viewpoint of humankind. These sentiments are aligned with things I appreciate in a business.
Apple’s organizational culture does have its challenges due to the focus on secrecy and combativeness. A culture of secrecy limits rapport among workers. Furthermore, the combativeness serves as a disadvantage which can ultimately lower employee morale. These issues indicate that Apple’s organizational culture has room to improve on strengthening their human resource capabilities. Steve Jobs and Apple has shown over time that a strong company culture can lift a business from the verge of bankruptcy to record breaking sales. The importance of company culture is essential to your business success and failures. ("Steve Jobs, Apple, And The Importance Of Company Culture,"
The people in the company and the passion which the people have for what they were doing.
In this book, Jim Collins also challenges the notion that "people are your most important asset" and postulates, instead, that "the right people are." Despite the author's emphasis on finding the right people, there's no evidence that a company has to have concern for its employees as a core value for it to be great. There are a number of inherently great companies that didn't have this. I don't think Walt Disney cared about his people. He cared about films, and Disneyland, and smiles of kids. On the other side, with Hewlett-Packard and IBM, you had the antithesis of Walt Disney. When you look at corporate history, what matters is not what core values you have but that you have core value, and that you believe them. As another example, take David Maxwell's bus ride. When he became CEO of Fannie Mae in 1981, the company was losing $1 million every business day, with $56 billion worth of mortgage loans under water. The board desperately wanted to know what Maxwell was going to do to rescue the company. Maxwell responded to the "what" question the same way that all good-to-great leaders do: He told them, "That's the wrong first question.
...f who they are and what they can do. More important, "great" companies are relentless in their pursuit of not short term growth but continuous improvement. They never stop practicing the principles and ideas that made them "great" in the first place.
The divorce act demands the sole grounds for divorce as breakdown of marriage, and provides for three basic ways of proving it:
To succeed also requires, we believe, the highest standards of corporate behaviour towards everyone we work with, the communities we touch, and the environment on which we have an impact.
Divorce has become a phenomenon of the modern world and is grabbing attention of numerous nations as well as the media. Divorce rates are escalating in a global perspective however the increase is not as rapid as it used to be a few decades ago. Developed countries, such as the US, England and Wales are experiencing a gradual decrease in divorce rates and marriage rates since 1980 and is showing no sign of increasing. Divorce affects a wide population especially because of the development of
Divorce is one of the most serious social problems in our world today. It has become more common. In the pas divorce was rare and now a majority of marriages only last the first few years and then get divorced. Divorce in the United States, Italy, and Japan are all very different in way like the price for divorce, types of divorces, and the reasons for divorce, and how long it takes to get divorced. For some people divorce is not easy and to some people they take the divorce manageable, and without tragedy and some do it for money, etc. The United States, Italy, and Japan relate to the differences for divorce but do not relate when it comes down to the process of divorce, and how the Lawyers and Judge handle it (price, the years it takes,
...and employees. This also includes, but, is not limited to, a great leadership in which held their company no matter size or strength through the dirt with the knowledge of where it was heading.
Quality is a very important thing in an organization; therefore it is not possible to improve the quality of a product or service substantially without major changes in all aspects of the organization. Because quality is so important if changes aren’t made throughout the organization the output of the product will no be very successful. Everyone in the organization plays a major role in the out come of its products.
their products/services. They are given a product/service and are required to use their best creative effort to make this product desirable to the intended audience (Krugman 37).