Explain How Duty Of Care Affects Own Role

between health and safety, conflict between confidentiality and necessity to share information.
For example: Mrs. A who h1.1 Define the term “duty of care”.
Duty of care is legal obligation to ensure the well-being of a service user, safeguard service users from harm while they are in your care.
For example: Mrs. A is in my duty of care while I am with her.
1.2 Describe how duty of care affects own role.
Duty of care has a big influence on my own role. I carry out duties that are in my job description. To provide good care standards I always go through training to update and prove my knowledge, to deliver good service. If a service user receives good service the company gets good image.

2.1 Describe dilemmas that may arise between the duty

of care and an individual’s rights.
During the work dilemmas between the duty of care and an individual’s rights may arise. It may be balance between individual’s human rights and freedoms, balance as mobility problems booked a visit to a historical place. This place has no access for people with mobility. So we can see here that her individual’s rights are not met here.
2.2 Explain where to get additional support and advice about how to resolve such dilemmas.
If the necessity arise to sort out the dilemma and you don’t know how. You may always ask manager for advice, Care quality commission and professional bodies or at trade unions.
3.1 Describe how to respond to complaints.
Responding to the complaints should be done according to the policies and procedures of the company, you should listen to the person who is making a complaint, clarify problems, pass on complaints to a manager, reflect and change practice if necessary.

3.2 Identify the main points of agreed procedures for handling complaints.
Handling complaints in a correct and professional way is very important. While handling complaints you should remember to keep records of complaints, respond to complaints in a professional way and according policies and procedures of the company, reflect on a complaint to improve practice.