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Introduction to the topic customer satisfaction
Introduction to the topic customer satisfaction
Some literature review of customer satisfaction
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Etsy acquires an expertise in AI – Blackbird Technologies The marketplace that is known for the home made products and crafts that is well known as Etsy, now acquires the Blackbird technologies for improving its search capabilities. Blackbird technologies have developed the machine learning techniques that delivers the high search relevance and promotes recommendations. Blackbird’s novel technology combines both the text and images and uses the Artificial Intelligence techniques to improve the search capabilities of the websites. It includes the spelling correction, ranking and personalized shopping experience for the users. People prefer Etsy because of its unique collections, Etsy also helps the customers to find what they actually need, …show more content…
About Etsy Etsy is an e-Commerce website that focuses on the handmade items. And it is well known for its unique collections. The items which are sold in Etsy include clothing, photographs, arts, crafts, jewelry, beauty products, foods and toys. Many sellers sell the unique products on the Etsy. Till December 2014, there are about 54 million people registered as members of Etsy. There are about 1.4 million sellers and 19.8 million buyers on Etsy. By the end of 2014 etsy had about 685 employees and 28 million unique products. In the year 2014, Etsy had about 1.93 billion as its income. In which 36% of the purchases are from the mobile devices. And 30% of purchases were made outside the USA. In 2014 Etsy had revenue of about $195 million and had a loss of about $15 million. Features of Etsy …show more content…
Most of the customers in the US prefer the real time promotions for their products. Etsy can use the AI technology for having more customers engaged at Etsy. This will also boost up Etsy, to compete with the top ecommerce websites like Amazon, eBay and many others. Etsy sellers should develop the many products of similar type. So that many customers can buy the similar product technique is used by the top ecommerce websites. Amazon and eBay have incorporated the AI techniques to have more relevance for their searches. As many giant ecommerce websites started using AI for improving their search results, they should work on to make the customers buy products regularly in your site. One of the ways to attract the customers is to have the loyalty awards, it is the way of giving points for the customers if they purchase for some specific amount, and the people who have the maximum points can be given
About $25.77 million dollars will be needed to break even. Since the total sales from 1997 were $287 million, there would need to be an increase of 8.98% in sales to breakeven. Looking at the domestic sales from 1997, it equaled to $191.3 million, therefore, an increase of 13.47% would be needed to
...e year to February 2, 2013, taking revenues to a record £716.3m. During the 53-week period, Harrods grew total profit after tax to £632m, up from £89.5m last year, with a major boost from the sale of trademarks for £541m. A customer satisfaction is another method of evaluating business performance. The brand Harrods earned trust of millions across the globe and numbers verify this fact. Up to 300.000 people visit London store on peak days and majority of them non-Britain visitors.
Your Etsy store should be promoted in as many ways as possible. Opening an Etsy shop is one thing, but having lots of people visit it is another. You have to let people know its there! Make sure everyone you come into contact with knows about your Etsy shop. Have business cards made, make use of email and forum signatures. If you have an email list, you have a good vehicle to publicize your store. Do everything you can think of -online (and perhaps even offline) press releases, articles, videos, etc. Your shop has to be promoted, just like any offline
Amazon.com operates in the Online Retail Industry. The sector is one of the fastest growing globally and is outperforming the ordinary retail marketplace. It was created after 1995 and it was only the Internet that made it possible for such an industry not only to be established but to become one of the most flourishing sectors in the business environment. What is interesting is that Amazon.com, together with eBay is the pioneer in the field. Both companies were launched in 1995 and are still extremely successful. The creation of e-mail in 1996 had a huge impact on the development of online retail by introducing a fast and easy way to communicate with customers. For this two-year period Internet usage doubled annually, thus, allowing for the expansion of the industry. Google is launched a year later, in 1998, only to become the most used search engine in the world and an essential partner for the online retailers by helping them tailor their websites to customer’s personal preferences and by advertising. After that, more and more people see the opportunity in the growing industry and enter it. By 2001 there are more than 513 million Internet users globally, which calls for action in terms of creating regulations and laws to protect the users and personal property. In 2003, Apple launches iTunes, and provides a platform for low-cost digital downloads. Another major change is the appearance of social media from 2004, which is one of the biggest influencer on the state of the industry. With the launch of iPhone in 2007, this trend strengthens as people get to enjoy the Internet anywhere they want to. From then on, technological advancements have made it extremely easy and fun to shop online, making it ...
Since the creation of Amazon in 1995, it has been a reference of adopting a successful strategy which has preserved over time; being the largest online store in the world nowadays. In addition, i...
In the first stage Amazon’s main objective was to create a virtual bookshop, where customers could have more choices than any physical bookshop in the world, but also, he did not want to spend time and money on building warehouses and deal with inventory b...
Thirdly, Amazon’s automated recommendations formula helps customers decide what to buy. By utilizing Amazon’s IT, they were able to create the “item-to-item collaboration filtering”, which customizes each Amazon’s customer website in accordance to the customers tastes and preferences, which in other words: Amazon’s homepage is tailored to a customer based on certain criteria such as: 1) What the customer bought, and other customers who bought similar products in addition to that product. 2) What the customer viewed, and what similar products are viewed and purchased. 3) This allows filtering of unwanted items, which results in easier and fa...
Amazon has recorded a magnificent success in its business throughout the years that it has been in operation. It has attracted almost all people to use it when necessary. Amazon has built its success in business methodically and slowly. Amazon has made much success because of its ability to read market trends and diversify its operations. It started as an online book selling company. However, it changed its operations and started selling other products. Currently, many large retail shops use Amazon to host and power their websites, for instance, sears and virgin megastores. Amazon now attracts over fifty million visitors in a period of one month. Amazon has tried to make their services fit each individual user. It has based its services on the end user. It has shipping discounts, customer product reviews and a credit card with bonuses. It also has prime membership, product forums and 1-click ordering system among other services. The company has tried to make a remarkable experience for customers and visitors (Thomas, 2006).
Amazon.com creates value for its customers by offering customers broad array of products to select from through their website and ensuring timely delivery of products to exhibit high level of commitment towards their business and customers
EBay is an American internet based co-operation with its main headquarters in California. It was first set up in 1995 and has become one of the world’s most successful companies ever with ebay.com being the company’s main area of focus. Ebay.com is an online auction and shopping website where people and business have the opportunity to sell and buy goods and services worldwide.
Etsy e-commerce business has grown rapidly for the past ten years. It wasn’t not long ago that in 2005 Rob Kalin, Chris Maguire, and Haim Schoopik created the company in a Brooklyn apartment. Unfortunately in 2008 two of the co-founder left the company Chris Manguire and Haim Schoopik, because they were frustrated with the number of hours they putting and minimum profit were seen. Meanwhile and solitary owner Rob Kalin hire senior director of product at Yahoo Chad Dickerson. Dickerson main focus was to improve the growth and finance of the company. Dickerson determination lead to replace Rob Kalin and appointed as the new CEO of Etsy in 2013. With a new CEO the company became profitable and by 2015 Etsy IPO worth $100 million. What is Etsy?
Amazon’s customer philosophy can be traced from a letter extracted to the 1997 Annual Report that stated their focal points by offering customers products that they think is worth buying. Amazon tries to set apart their operations by suggesting extraordinary way in doing transaction and start by offering online books whereby they can get access to it anytime they want. Other value-added offers include 1-ClickSM shopping, customer’s gift certificates and immensely reviews, browsing options, content and suggested features. Amazon strategy focuses on reducing the price. Thus, increase the customer value. Amazon became the market online bookselling leader by encouraging customers repeating purchases through the advertising strategy that is proven effective which was word of mouth approach.
This is the report according to the survey I did in IUP. Seven out of ten people say they prefer to buy goods from e-commerce. The reason is they said that it is convenient and time saving. According to the survey most of them agree that the service is fast. For an example, the delivery is fast. If you purchase something from e-commerce you will get the stuff within two weeks time. Beside that, the price is slightly cheaper than those goods in the shopping mall. But it depends on season, if you buy goods during the clearance season, such as New Year sale, summer sale or winter sales goods in the shopping mall probably will be cheaper than goods that offer in the e-commerce.
The high take-up of the Internet leads to variety of opportunities in front of companies. People are more online than ever. They spend many hours each day on Social Networks such as Facebook and Google+. It is no wonder that buying and selling can now be done in a more convenient way. Although traditional shopping is still thriving, online shopping can be an alternative for people wanting to save time and money. If a certain customer plan to go shopping, it could be stressful and also be time consuming. E-business has made shopping or any kind of transactions online much easier and convenient. It introduces new facilities, opportunities and way of shopping for both vendors and customers.
The goal of this report is to analyze the Amazon's e-business strategies and activities. This report also discusses the result of strategies adopted by Amazon and how far it has been successful.