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The structure of the retail sector
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Macy’s was started as a small fancy dry goods store in New York city in 1958, which developed into one of the largest clothing retailers with more than 700 locations around the country. However, Macy’s sales have gradually plummeted as the new competition in the market is rising. According to an article on Fortune.com, Macy’s is closing 100 stores as the result of competitions from retailers such as Amazon and T.J. Maxx. Nevertheless, Macy’s is not the only chain who is closing down stores, Sears and Kmart’s have closed many of their stores due to heavy decline in sales. In addition to that, article states that a Wall Street report suggest Amazon will take over Macy’s spot as the top clothing retailer in the United States. Nonetheless, there is still some hope for Macy’s comeback as Jeff Gennette takes over the position of CEO. He has laid out plan to change the entire operation from top to bottom, to revive Macy’s sales. Jeffs action plan includes …show more content…
In order to resolve this problem they need to look at how other retailers offer promotion. Macy’s should use strategic groups’ concept to understand all the competition plans for promotion. Instead of the current situation where offering discounts on certain brands, offer in-store credit, and let the customer choose where they want to spend their savings. Another move that is planned by the new CEO, is that to incorporate other brand stores with in Macy’s stores. This is a good strategic move on Macy’s part because it gives customer more choices in one place. It’s the best way to compete with a giant like Amazon, which has everything in their selection. According to an article on Forbes.com, Amazon is more successful because of the wide selection and change in buying habits. Therefore, adding more shops such as Apple store and Lens crafts will help Macys get people in the
JCPenney is a chain of American mid-range department stores that is based out of Texas that started over 100 years ago. JCPenny has been successful for most of its time up until the last three to four years. The company is trying relentlessly to overcome the lingering effects of the makeover that former CEO, Ron Johnson, had implemented in order for the company to take a new direction in hopes of increasing sales. The new CEO, Myron Ullman, has taken a close look into the markets demographic segmentation along with the income segmentation in order to attempt to return the retailer back to its old self, which is to appeal to middle-market customers. A couple issues of major concern for the company are the dissolving of Johnson’s Boutiques, the price of their products, and overall revenue.
After he was hired, then CEO Ron Johnson introduced a pricing philosophy called “the true price,” which involved the replacement of sales through coupons with everyday low prices. This eliminated the need to inflate prices that would later be discounted for sales. However, Johnson overestimated the rationality of consumers and forgot that coupons were communication tools that announced the beginning of the shopping season5. Their core customers were dependent on coupons and often times waited until sales before they would shop. The coupons gave customers psychological justification to shop for good deals. Besides alienating core customers by removing coupons and sales, he tried to turn JC Penny into a more modern shopping experience complete with boutique stores within the larger store, Wi-Fi, and juice bars with smoothies and coffee3. National brands replaced p...
With the recent (and seemingly unstoppable) decline of JC Penney and Sears, much internet ink has been spilled lamenting the decline of these companies, while little analysis has been done exploring which retailers, brands, and stores can best profit from this massive outflow of JCPenny’s and Sears’ traditionally-loyal customers. The most obvious contender in this market share version of jump-ball? Kohl’s Corp. After all, Kohl 's, the 4th largest department store in the country, is where we, the consumer, are to “expect great things.” And as a company operating “1,146 stores in 49 states” with a stated “focus on providing excellent value to customers through offering moderately priced, exclusive and national brand apparel”, Kohl 's operates
They have a revenue growth increase of 1.5% year on year, which is above their competitors averaging a revenue growth of 1.09%. They also have a small 7.8% market share competed to their primarily competitors, Macy’s with 17% market share and Kohl’s with a 14.1%. They also have a 1.7% higher that competitor like Target in their current ratio. A strong positive current ratio means that they are in a strong financial position. Taking a deeper look at the competition between two major retailor companies, JCPenney and Macy’s.
One of the first moves that the new CEO Ron Johnson did was to eliminate the use of promotions and coupon which created the biggest problems for the company. By looking at the chart in Appendix 1, we can see that JCpenney Operating Income Annual has started declining since the move was made in 2011 with the annual profit from $16 billion per year to the point where company start experienced loss in financial crisis. At the same time, JCPenny also laid off more than 1,600 workers during the 1 year span period. From 2009 to 2013, the company’s asset is also going down from $18 billion to $16.3 billion and it seemed that the company has lost its identity. JCP’s main customer was used to
Macy 's strategy is to provide a "localized merchandise offering and shopping experience to targeted consumers" (Macy 's Inc., n.d.). Macy 's generates primary revenue through the sale
Under CEO Ron Johnson, JCPenney abandoned promotional sales and strategized building stores within stores (“J.C. Penney almost,” 2014). Johnson’s radical plans turned out to be a complete bust and are the main cause of the huge sales drop. Williams, a former customer of JCPenney commented, “I would go back. I miss it. That was my go-to store for a long time, and then it changed” (“What’s next,” 2013). Many customers also share Williams’
To start off with, in a sense, wholesalers provide a major service to retailers and are crucial to the success of those retailers. One reason that the wholesalers are so important to retailers is that without the wholesalers, retailers would not have an accessible way to get their products. For example, if Macy’s was not connected with a wholesaler, they would not be able to gain products, therefore making it difficult to make a profit. Another reason that the wholesalers are very important is that they give the retailer a reason to mark up the product allowing them to make a profit. For instance, if a retailer purchases a product for $50, they can then mark the product up to $75 to make a $15 profit off of that item. Overall,
For example, it's best for restaurants to have a narrow menu because too many similar options can overwhelm the diner– the same concept applies here. Furthermore, this form of marketing would have to be permission-based because a customer might want to browse through the entire Nordstrom catalog and taking that experience away would harm the company. In addition, by combining this service with location data, Norstrom marketers have better insights on what styles their local retail stores should be stocked with. Next, in order to heighten customer interaction, Nordstroms could open a small cafe/lounge (Starbucks), or open a beauty boutique where customers can come for a one-stop shop. In doing so, Norstrom would become more than just a place to shop it would be an experience. Unless shoppers are extremely loyal to the brand, losing customers is inevitable even if customer satisfaction is high. Thus, to combat this Nordstrom could send out discounts or a free 15 dollar in-store reward to entice them to shop at the store
Upon his hiring, CEO Ron Johnson was quick to implement his new strategy at JC Penney (Ritson, 2013). The executive felt the department store was outdated and developed ideas to combat the store’s declining sales. The new CEO planned to create a unique shopping experience while keeping costs low enough to entice customers all year long (Kinicki & William, 2013). Johnson ideas mirrored Porter’s forces by trying to limit new entrants threats while increasing the bargain power of buyers and combatting rivalry with his competitors.
Macy’s is a brand that has built a name for itself. It offers a variety throughout its customers and company. It is a brand that I like because it is found throughout many states. Macy’s offers a variety of categories such as clothing, handbags, shoes, and jewelry. It is easy to find online and at local stores. It offers great promotions and sales throughout the year. Also, Macy’s guarantees great quality within its merchandise. It is a brand that reaches outs to its customers in several ways. Macy’s makes sure that the customers can shop online and pick up at a local store or shop at local stores. Macy’s is also a brand that offers discounts to its fellow customers and use this as an attraction to its clients.
Macy’s Brought their new million dollars online store, online in 2007, and their goal for their online sales ranged in the billions. According to the MSNBC, Macy’s online sales earned 450 million in 2005 and rose to 620 million in 2006, that is a 38 percent increase in their online profits growth within a two-year span (Ness, 2007). Jim Sluzewsk, who was the Senior Vice President of Corporate Communications and External Affairs for Macy's stated that because of their Research on consumers who shop both online and in Brick and mortar stores demonstrated their loyalty to the brand name (Ness, 2007). This also demonstrates that Macy’s online strategy is intended to increase their total sales from a dual-shopper demographic. Another reason that
When people think of Macy’s department stores the thought of perfume and cosmetic counters, large shoe isles, and entire floors dedicated strictly to home goods come to mind. Macys was founded in 1858 as a dry good store. Rowland Hussey Macy had opened numerous retail stores however, one after the other showed to be a disappointment and enviably had to close. Macys was his only store that successfully took off and remained opened. Macys was known for making numerous firsts to the retail business such as implementing a one price system which meant that the same item was sold to everyone, they were also the first to introduce the Idaho baked potato to consumers as well as were the first to hire a woman to a upper executive role.
Some of these locations are modestly profitable but Macy's will be able to capture some of the sales from stores it closes at nearby locations and through its e-commerce site. It also plans to cut corporate overhead costs. As a result, Macy's should be able to rebuild its pre-tax profit margin. Two years ago, Macy's pre-tax margin was roughly 9% and it seems to be improving its pre-tax profit margin
While growing up, I realized the benefits a person has when they personally own their own business. You can make your own schedule, personally control your finances, and essentially have complete control of your business Of course upon this realization; I came to the conclusion that I was going to be my own boss. I have always taken pride in how I present myself including how I dress. The limitless nature of fashion and its versatility has always intrigued me. One empowering aspect of clothing that is so fascinating is how it enables people to express themselves. Because of these interests, I have come to the conclusion that I wish to own a fashion boutique. In order to pursuit the path of becoming a fashion boutique owner, it is essential that I obtain a degree in business management, evaluate my own skills that make me ideal for the job, and