Provide an example of an IT solution where end-user input should be sought and highly valued
End-user input should be sought and highly valued when building a system that will be used by end users. No one has the expertise like the persons who will be using the system and have worked on the old system for years; they can bring a wealth of knowledge and experience on what the system can do.
How would you ensure the involvement of end-users in the design process?
To ensure involvement of end users in the design process, I would establish an advisory board of decision makers to form a steering committee.
The advisory board would then ensure that the project remains aligned with end-user needs (Bridge n.d.).
How do you believe users help in designing IT solutions?
Instead of forcing users to accept a new IT program you can optimize your application by enlisting power users to help in
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Why? It depends on the size of the project before deciding what percentage of user input you need, but of course, you need more than just one opinion.
Are there scenarios in which users should not be involved with the design of a new IT solution? Why?
Users do not need to be involved with the design of new IT solutions when the scope of a development project includes products and services that the end users will not be external customers or consumers of. How do you think this balance is maintained?
I think a balance is maintained through the acceptance of IT support of user-designed systems. The IT department is always busy and cannot keep up with maintaining the old system, and they are usually short staffed. Users then decide to do what they have requested the IT department to do. The IT department becomes more decentralized and allows the end users to solve and design their programs to fulfill their needs. Since users want more control over their units and operations, this becomes a better fit for the company and user (Rodriquez,.n.d
Inclusive software should take into consideration the different end users who will likely use the product. software developers, have a responsibility to ensure that this is the case. Furthermore, software products that do not take into account different users are less likely to secure a significant market share.
Good Design is very important for an organisation. A good functional design enhances profitability and can provide a competitive edge. It starts with the customer and ends with a customer. A good design is feasible, acceptable and flexible. (Russell / Taylor, operations management, second edition)
This causes no information being shared from one department to another and often leads to no common ground between the two sides in critical meetings. The IT department spends too much time explaining the technical aspects of the project to the business stakeholders who don’t have the technical knowhow to contribute or respond. This leads to ineffective meetings and eventually goals not being accomplished. The IT executive sponsorship also needs to take the lead in bridging the gap between their department and business. The opportunity presented by Glen, the COO, to take IT folks on a road show to make them understand the business processes is an excellent example of executive sponsors taking the lead to build a better
When dealing with technology, User Interface Design is often not considered the main part of the technology. One might assume that UI is not an important part of the device and can be thrown in at last minute but in reality UI is the most vital part of the any system. When a user looks at the device, the UI is the most essential part because it is how people interact with the computer. If a user is confused or doesn’t understand the UI, that could be a huge problem for the company. If a user disagrees or dislike the UI, the user will most likely stop using that device which plays significant role in the company’s business. Eventually users will lose interest in the device and give up on it. The user doesn’t care about the programming aspects, databases and hardware behind the device because they are not connected to them (1).
The eighth, feedback mechanism, the information collected, assumptions made, benefits observed, and costs incurred should be reviewed periodically throughout the lifecycle of the investment. Four of the ten items important for IM/IT value including 1) speed is everything, 2) fit into the user’s workflow, 3) simple interventions work best, and 4) monitor impact, get feedback, and respond.
deliver data via a variety of methods but consistently, so that individuals recognize what to expect and where to acquire or access information
Being user friendly, the IS analysts thought that user compliance would boost the usage of the product. Much to the IS analyst’s dismay, surveys concluded that the program had small differences with usage. This problem was due to the socio-economic factors within the company which caused the sales representatives chosen to operate the system to shun the system. These excuses were due to disincentives such a lack pay bonus or reward for using the system, and being obtrusive toward their responsibilities. As sales representatives, they made excuses such as the system being “dirty work” for the manufacturers. Behind the excuses, the process of using the system was sub optimized by the sales representative’s subprocess within the company which was optimized for efficiency. Unfortunately, the IS analysts in charge of the project were not in a position to make changes regarding who used their system. Communication issues between the creators of the product and the managers who employed the product caused this
Chapter 4 contains the methodology performed by the author. In contrast to much previous design work in the area, the design approach is deliberately incremental to facilitate user familiarity and systematic evaluation.
After agreeing a suitable range of requirements and features, development team should deliver a high quality product which can satisfy the customers. Of course, during the process of developing a system, there should be annual meeting between customers and the team for further testing and changing if there are new requirements.
...s or user feedback, related patterns and similar approaches for possible solutions .to this problem, and source code (Hagge, & Lappe, 2005).
User participation has two distinct components: (1) user involvement which refers to subjective psychological state reflecting the importance and personal relevance that a user attached to a given system; (2) user participation which refers to the assignments, activities and behaviors that users or their representatives perform during the system development process (Tesch, D., Sobol, M., Klein, G., & Jiang, J., 2009). Hence, it is believed that the user participation has a big ...
Client(s) may be in the first stage of our design thinking sequences (Archer, 1984, p. 67), and then the designer job is to explore what is the problem, what do we want, what do they need: to produce a design to meet the requirements. The initial design problem presented to the designer may be poorly and incompletely described (McDonnell, 1997, p. 45...
In any organizations management would have to contend with any unavoidable changes that might take place. New machines, equipment, unstable business environment etc. can bring these changes. Successful implementation of the product therefore depends on the ability of the management to deal with the changes and resolve any emerging conflicts there from.
An employee does an unsatisfactory job on an assigned project. Explain the attribution process that this person's manager will use to form judgments about this employee's job performance.
Co-creation activity refers to the emerged or co-operate as a business between company and end users. Customer or end users could be involved in the design and development of personalized product process, services, and experience (Marko Seppa and Stoyan Tanev, 2011). It is a form of business strategy that emphasizes the generation and ongoing realization of mutual firm-consumer value. Interacting with the customers in different function can be result in risks and benefits for innovation. Innovation is about the successful exploitation of new ideas. So, customers can supply the innovation in the business both tangible and intangible factors of production. They also can be direct and indi...