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More handpicked essays just for you.
The importance of conflict management
Theory of conflict management
The importance of conflict management
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Strengths: Grady greets the client politely. He does a good job digging deeper to inquire where/ when she received the offer. Inches: Maintaining control-(4:52-5:12) During this time, there was dead air and the client was uncertain what was going on while on the call. We should keep the client engaged in the call by properly foreshadowing what's going on in the background or use resources such as a hold to avoid the dead air. You can properly foreshadow by narrating the actions you're taking in the background or digging deep to gather more info from the client about the issue. Empathy-(3:42-4:05) At this time, the client shows frustration while discussing the eligibility of redeeming this promo. We must remember to empathize with the
client to gain trust and show we care for her concern. ( I certainly understand your concerns, I will look further into this to see what we can do for you. etc.) Utilizing resources-(4:18) Grady informs the client he is unable to locate the loan file with the promo offered. The lead containing the offer for the promo is located in LOLA and can be found, searching the client's email address on the file. ( 3370814432- LOLA Lead with promo) Verifying mailing address- Anytime we are requesting our that our team sends out anything to the client, we should be sure to verify the mailing address to ensure we are sending to the correct address. In this call, I think it would have been beneficial to confirm the mailing address to provide an extra dose of confidence for the client that we are sending it out to her.
The very first trigger that is in the commercial is in the first eight seconds. In the beginning the woman is with her old dog in a vets’ office. The woman is stoking her dog while looking somber. By deductive reasoning one can understand that this means the dog will be euthanized soon. The impending death of this woman’s beloved dog appeals to one’s pathos. People will be able to feel sympathy and or empathy with what this woman is going through by putting her dog down. Depending on if someone has been in this woman’s shoes before and understands the pain she is going through, will determine if one feels empathy, sympathy, or both.
Empathy is the ability to understand and share the feelings with others. In To Kill a Mockingbird by Harper Lee, there are many characters who showed the quality of empathy. A few examples who undoubtedly showed empathy were the main characters Jem, Atticus, and the narrator Scout Finch. These characters learned and demonstrated compassion throughout the book.
According to Arianna Huffington in the article “Empathy: What We Need Now”, during hardships and instability of society, empathy is needed to find solutions to those issues. Huffington writes about how empathy is needed in our country in order to produce a positive social change. She begins by giving an example of a movement that Martin Luther King created and how empathy was a part of this movement. King as well spoke of how empathy is the sign of living. To become involved in the situations of humanity in order to improve it, displays that empathy is the core of a human’s existence. After reading this article, I do agree with Huffington about how individuals need to fully understand and put themselves within the situation to fully comprehend the issue to solve.
happens if you are at a call and another call comes in? A: If a
Throughout the entire commercial, pathos is executed to have a lasting effect on the audience. As shown, the young Olmypians in this video undergo many hardships such as: being startled in
Frankenstein: Victor Frankenstein’s Empathy Is the loss of empathy justified by the sins of humanity against you? Both Victor Frankenstein and his creature are tormented by humanity and become criminals; but does this necessarily mean that both were unable to retain their humanity? By the end of Frankenstein, Victor Frankenstein has lost most of his humanity. This is uniquely shown by comparing him to his own creation, his monster. The unnatural creature conceived in Mary Shelley’s Frankenstein, has enormous amounts of empathy, whereas his creator, Victor Frankenstein, has very little and therefore has lost touch with humanity.
Cunning, seductive, and ruthless represent the enigma in the mind of a psychopath. Unlike common murderers, psychopath feels no guilt, remorse, or shame after committing an inhuman act.
Giving to the homeless, assisting an elderly woman across the street, and conducting oneself with integrity are all examples of moral acts. Often we consider doing nice things for our family and friends, or going out of our way to help someone in need a “Good Samaritan” act. However, benevolence and moral adherence are only a few of the qualifications necessary for a belief in God and good morality. A moral is defined as, “pertaining to, or concerned with the principles or rules of right conduct or the distinction between right and wrong; ethical” (Dictionary.com). “Objective morality” is our society’s way of signifying that some behaviors are right (honesty, kindness, patience) and some behaviors are wrong (stealing, racism, abuse). We are told by our parents, from atheists, and in holiday songs to be “good for goodness sake,” but is that the only reason we have to be good? Many people were taught, and expected, from a young age to uphold integrity and morality because it is right. Most religious people disagree with morality deprived of God and believe that a person can only be good with God, but it is indeed possible for people to be good without the knowledge of God. I contend that humans can be lacking religion and still know the concept of right or wrong, and that morality can exist independent from God.
Kaviani & Hatami (2016), analyzed primary research information for a correlation between personality traits and mindfulness. In this report, mindfulness is defined as paying attention to every action, and showing the ability to change (Kaviani and Hatami 2016). Personality traits reviewed in this study are: empathy, Theory of mind, openness, pro-social behavior, and suggestibility. A questionnaire focusing on all five of the listed personality traits and mindfulness, were given to a group of 275 participants. It was found that those with a high mindful rating, correlated with the listed traits to a higher degree than those in with low mindful ratings (see Appendix A for chart). There were two classifications of mindfulness (low and high mindfulness).
Service Leadership refers to the service that satisfying distinct level of needs, such as self, others, communities, society and environment. An Effective Service Leader (E) encompasses three attributes, including Moral Character (M), Competence of Leadership (C) and Caring Disposition (C), which forms the equation of E=MC^2. In this essay, empathy, which is one of the element of Caring Disposition, will be regarded as a determinant to demonstrate the validity of effective service leadership. This essay focus on the element of empathy to discover the importance of caring in achieving service leader. It will discuss the strength of empathy to become effective service leadership, the limitations and constraints of it in practice,
Empathy is the most fundamental trait of human beings. The world runs on the shared understanding of suffering and happiness. Empathy helps human beings create a safe and nurturing society because it promotes the understanding of needs of others. According to me, empathy is the most important quality of a leader. Hence, it is my belief that every single person has a potential to be a leader as long as she/he is able to relate to others and their situations.
Brecht is very successful in creating a form of drama where empathy plays little part. In The Good Person of Szechwan it would seem that every action and word is an attempt to alienate us and halt any identification one may chance to make. The indiscernible use of names for characters exaggerating the oriental sound of them is immediately noticeable i.e. 'Wang', 'Shin' 'Sun', 'Shen Te', 'Shu Ta', etc. There is also the use of language and intonation in relation to others revealing personality and social position, which comes in the form of oriental 'bows'. Many of these gestures are already to be found in Asian theatre. Brecht calls it the 'social gestus.'
To think before you speak is verbatim. Neither is this ironic or in its right comical, but instead a mere nod to a cordial and respectful conversation practice. We are, as humans, different; substantially paired with various experiences and opinions, but as we age, we soon learn that not everything that comes out of our mouths necessitates a hearing. As is the case with acting socially proper, my inability to compose both in a beneficial manner has come to beseech an inadequate inquisition of my growth, a supplantation of empathy and emotional IQ, this discrepancy of an inept social equilibrium has found itself in my to-do list of life improvements.
I think that empathy could be either a choice or natural. For the argument of that empathy is a choice, it should be partially formed by sociability. The sociability that comes from your parents, and how they raised you, should shape how a person is to another person. Such as social norms of being nice to each other, that is a learned behavior that you choose to demonstrate. On the side of empathy being natural, I also believe that humans have a natural instinct to help. No matter how you were raised, especially children at a young age will act on helping someone if it looks like they need help. That can go on to say, that empathy is an automated response. As people get older, their instinct to help or care might decline because of being neglected
Creative: Empaths need a creative outlet, away to express themselves that is uninterrupted and pure. Most Empaths are highly creative people always looking for way to self express.