Emotional Intelligence Paper

These are a few of my ideas on emotional intelligence and the four branches of Emotional Intelligence in the possible everyday situations as a IT Support Specialist so that being said here is the first of the four branches.

Perceiving Emotions, the definition to perceiving emotions is to identify them with body language if that is possible. This is a scenario case I believe that would have perceiving emotions if there was a client and he was walking into the store. I am working a best buy in this case scenario. And this person walks in with his lap top in his hand and his eyes are looking red and he is walking extremely fast. I would use Perceiving emotions to identify that this person is very upset and I need to be soft tone to try

My reasoning emotion would tell me that this person has a problem with their phone I need to comfort them as if it was my phone and do what I can to help this person hopefully get a new phone. My third emotion that I will be discussion is the understand emotions and that definition it us a wide variety of meanings to that they say because everyone has their own interpretation to understanding emotions. This is a situation to a person coming into the store and they look like there lost but they are in the computer department and there looking and touching laptops. And this person picks up a mac computer and then I ask them are they interested in a mac lap top and he says he just doesn’t know what he wants and I ask him what will you be using the laptop for and he says taking photos for his business. So, I introduce him to our best laptop that helps with the best quality to producing great photos and as you can see that is how I understand emotions from the point of me seeing this client and looking lost and in destress and helping him to the right