Dissatisfied Experiences With Social Services Summary

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Victim’s Negative Perceptions: Domestic Violence and Public Services
Dissatisfied Experiences with Social Services:
I. Override in Victim’s Needs
II. Distrust on Social Workers
III. Insufficient Manpower
Summary

Dissatisfied Experiences with Social Services:
After learning how family relationship is perceived under the context of escalating violence, this research will then investigation the social services provision. While conducting this research, a question arouse in the research’s mind: Even if the victims are willing to/forced to seek public help, are they satisfied with the existing public services? Will they continue to ask for the same helping hand if the problem remains? Unfortunately this research discovers that not every interviewee …show more content…

However when talking about public professionals treat their clients, it was doubtful why the victim’s basic needs are being neglected. In the interviews, our interviewees expressed their disgraceful attitude while discussing how the social worker’s override their needs, under the suffering of Domestic Violence.
“I asked the social workers whether if me and my kids could stay a bit longer (at the shelther), he/she urged us to go back home. The social worker don’t understand my situation, I think he/she is bad. In order to leave places for others, she neglected our safety, don’t have a sense of danger instead.” (Miss B)
From the above quote, we can see housing needs cannot be satisfied in the Temporary Shelter, as the social worker ignored their housing needs and urged them back to original homes, even if their safety issues were concerned. If the victims followed what she is being told by the social worker, she and her children’s lives might be put at risks. The social worker might prioritize the arrangements of shelters to different victims, in order to routine empty beds for other victims. Overriding victims’ safety and housing needs with organizational efficiency reflects a malfunctioned policy in treating these …show more content…

The codes below will indicate this matter.
“I think the social workers (at the centers) were mean to me, without sympathy on my situation. Sometimes she seemed to run out of patience with me while counselling, she even claimed that talking with me is a waste of time. I did not feel well after hearing this.”(Miss C)
“I don’t trust the social workers. I don’t know what they are saying is real or fake. The social workers always tell me, that I shall bear full responsibility for unsuccessful submission, if I miss certain documents when applying for the ECCTS.” (Miss B)
Social services provision determines whether the battered women seek help from the general public. If mutual trust cannot be established in this relationship (service provider-recipient), the victims might refuse to look for assistance again since they believed they are being deceived by the social workers. The distrust will generate risks associated with policy limitations.

III. Insufficient

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