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Type of ownership of Tesco
Tesco history and background
Theory of customer satisfaction
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Task 1
I will be producing a report on Tesco and Oxfam, this report will include information about the history of the companies, the ownership of the business and the main purposes and aims.
Tesco
Tesco was founded in 1919 by a man named Jack Cohen in London. In 1924, before the Tesco brand was born, Cohen produced his first own brand product (Tesco Tea). By 1929 Jack Cohen had opened his first Tesco store in Burnt Oak, Edgware, North London. He started to notice his business growing and decided to expand in 1937. In 1947 he had now changed his business to a PLC, which meant the public could buy shares into the business. During the late 1940s he had travelled to America and opened his first outbound store. In the 1950’s he had opened his first supermarket and in 1960’s Tesco started to sell house hold good and clothing. Due to the fast growth of Tesco’s success, they now have over 6,900 branches worldwide. Their Headquarters are located in Welwyn Garden City, Hertfordshire. Around a
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They also say on the website that “customers want great products at great value which they can buy easily” which means they need to provide high quality products at affordable prices which will encourages customers to shop with them. As a multinational company, their aim is to priorities their consumers so they will keep shopping with them, this is reflected in their values as they have a lot of information about how they treat customers. This leads me on to another underlying main purpose which is to meet and exceed the customers need. It is important to meet and exceed customers need as it encourages brand loyalty, which mean repeat business and a higher profit; word of mouth advertisement which will endorse new customers to shop there if people they know have had a good experience and good reviews on Google. Also as a public company, there aim is make a
Online Stores Tesco wants go into other markets because they would be bringing in more customers, which are going to increase profit. They also have another aim which is to expand internationally because they already operate within the Europe. They have to set themselves new aims and objectives that are harder to achieve as it’s the expanding further.
Tesco is a UK based Supermarket Company which was founded in 1919 by Jack Cohen, since then it has grown to become a multinational company which specialises in a lot more than just groceries, this has improved the overall profit of the company. The overall employees recorded at the end of 2015 was 476,000+, this shows that is a source of employment for nearly half a million people in the UK. The supermarkets are no longer just in the UK they also have shops based in Malaysia, India and Poland, this presents that they are increasing the size of business to a multinational company and is also a good source of jobs for people in poorer countries. In the world over 75million people travels
Tesco also has various and wide range of products and that is to meet customers’ needs of whatever customers intend to buy, nearly whatever customer intends to buy would find it underneath one ceiling (at Tesco). On the top of selling groceries Tesco sells others products such as, books, CDs, DVDs to buy, DVDs to rent, games, flowers, electronics, cosmetics, etc.
Its core business is based in the UK, this is due to its vast rate of expansion, which is also expanding to other countries. Tesco first started as a food business but now has grown into other areas such as the Telecoms industry, clothing industry as well as many more, allowing them to be a well-known business. This strategy stabilises a gradual growth in terms of revenue for the business.
Tesco must also follow their statutory duty which ensures that their employees have adequate welfare facilities. Employees also have specific duties they got to follow by law which includes them to take reasonable care for health and safety for them and the people around them, they must also co-operate with the employer or any other person to enable the employer or other person to perform or comply with any legal requirements.
Tesco is trying to gain as high profits as they can because company investors or shareholders might thing about investing more money in to the business because of its success and development. Tesco wants to make its investors satisfied because it may affect business future.
This allows them to purchase high volume for a lower cost. Bringing over 20,000 products into one convenient location and with over 450 brands they provide a large selection.
Scenario: For this assignment, you have been examining two contrasting business organisations. The final part of the assessment asks you to examine how your chosen organisations are affected by changes in their political, legal and social environments.
The company had to be the second largest retailer shop in the US; it has many advantages that come along. The customers well acknowledge the company and its brand have been well established.
They are highly skilled in areas of design, technology, training, and research and development. In addition, Tesco has a superior presence in the area of manufacturing.
Tesco has net profits (before tax) of around £3 billion. Tesco 's primary aim is 'to serve the customer '. Keeping existing customers happy is important, as they are more likely to return. This is more cost effective for the business than acquiring new ones. In the UK Tesco now has over 2,200 stores ranging from the large Extra hypermarket style stores to small Tesco Express high street outlets. Tesco 's original product range of grocery and general merchandise has diversified to include banking, insurance services, electrical goods as well as telephone equipment and airtime. This move towards 'one stop shopping ' means customers can meet all their purchasing needs from one place. Tesco has also expanded its customer base through its Tesco.com website which attracts one million regular users. As the company has grown, so has its workforce. From one man and a stall, Tesco now has approximately 280,000 employees in the UK and over 460,000 worldwide. To serve its widening markets it needs flexible and welltrained staff that can recognise the needs of the
The ultimate goal is to increase product sales. They have to depend on the customer to reach that goal. Making the customer feel comfortable and encouraging them to buy more goods is a process toward that goal.
Thirdly, the company is committed to delivering superior quality of products and services. It earned a reputation of a convenient and reliable brand that offers the lowest prices, one of the fastest and lowest shipping, widest selection of goods, and many additional features with its services.
...ials to make their products rather than using materials that carries hazardous materials. There widespread of products help expand the company all around the world, and inspire the world with great performance and design.
We always make sure that when they come to our stores they experience the best shopping and that they find what they want to buy and we have a reason for them to buy. We make sure that our merchandising is up to standards and it motivates the customers to shop in our stores.