Since its launch in the mid '90s, Dell's e-commerce business has been a poster child for the benefits of online sales, says Aberdeen Group analyst Kent Allen. The company's strategy of selling over the Internet -- with no retail outlets and no middleman -- has been as discussed, admired and imitated as any e-commerce model. Dell's online sales channel has proven so successful, says Allen that the computer industry must ask: "Does the consumer need to go to the store to buy a PC anymore?" Regardless of the company's past success, Dell is affected by two current trends in e-commerce, says Forrester analyst Carrie Johnson. And only one of these trends works in the PC giant's favor. The early adopters were always comfortable buying PCs online, she notes, but the general public has taken a while to catch up. "What we know about how consumers buy online is that they start with low-ticket, low-risk goods like books, and they eventually begin to trust the Internet more and graduate to higher end products like PCs and travel." At this point, "Enough consumers have been shopping online for three or more years that they trust the Internet to buy almost anything," Johnson says. "Which is why you see apparel do so well now and even computers do so well, because it's not just the early adopters buying online now. We've caught the second wave of online shopping." But while this trend bodes well for Dell, says Johnson, another does not: due to a slowdown in PC sales, what's fueling most of the online growth [in the PC market] at this point are second hand sales of computers. Auction sites like eBay and uBid are enjoying thriving growth rates in PC sales, she says, in contrast to new PC vendors like Dell. So the challenge for Dell now is figuring out how to grow sales in a tough market. The Front End Launched as a static page in 1994, Dell.com took the plunge into e-commerce shortly thereafter, and by 1997 was the first company to record a million dollars in online sales, according to Dell spokesperson Deborah McNair. After six strong years of online sales -- widely regarded by analysts as stumble free -- Dell has racked up some impressive statistics. In the last quarter of 2002, Dell.com logged a billion page views, a company first. According to Dell spokesperson Bob Kaufman, about half of the company's revenue comes from the site, which means approximately $16 billion flowed through Dell.
Amazon.com operates in the Online Retail Industry. The sector is one of the fastest growing globally and is outperforming the ordinary retail marketplace. It was created after 1995 and it was only the Internet that made it possible for such an industry not only to be established but to become one of the most flourishing sectors in the business environment. What is interesting is that Amazon.com, together with eBay is the pioneer in the field. Both companies were launched in 1995 and are still extremely successful. The creation of e-mail in 1996 had a huge impact on the development of online retail by introducing a fast and easy way to communicate with customers. For this two-year period Internet usage doubled annually, thus, allowing for the expansion of the industry. Google is launched a year later, in 1998, only to become the most used search engine in the world and an essential partner for the online retailers by helping them tailor their websites to customer’s personal preferences and by advertising. After that, more and more people see the opportunity in the growing industry and enter it. By 2001 there are more than 513 million Internet users globally, which calls for action in terms of creating regulations and laws to protect the users and personal property. In 2003, Apple launches iTunes, and provides a platform for low-cost digital downloads. Another major change is the appearance of social media from 2004, which is one of the biggest influencer on the state of the industry. With the launch of iPhone in 2007, this trend strengthens as people get to enjoy the Internet anywhere they want to. From then on, technological advancements have made it extremely easy and fun to shop online, making it ...
In 1994, Internet commerce (e-commerce) was miniscule. One day in the spring of 1994, Bezos who was already crazy about computers observed that Internet usage was increasing geometrically and more and more people were getting excited about its astounding commercial possibilities. A few inventors were already trying to make use of the new technology. Bezos saw an opportunity for a new sphere of commerce, and immediately began considering the possibilities. The thought foremost in his mind: "What is it that users cannot get easily offline that will sell online?"
...e will be self-designed and computer generated, of course. Fulfillment of services will be provided exclusively by CCC's owner. Technology is obviously a critical component of this business: It will be important to stay up to date on both equipment and knowledge to remain competitive in th? future. Bibliography Crayton, Harrison. Michael Dell steps aside as CEO of Dell Inc.: Dallas Morning News, Th? (TX), 03/04/2004; (AN W73230395460) pp 2Caroline, Humer. Dell Inc. reports 24% gain in fourth-quarter net profit By: Toronto Star (Canada), 02/13/2004; (AN 6FP2158689500). Pp 3McWilliams, Gary. Dell Inc. Installs Security Chip In Business PCs. By: Wall Street Journal - Eastern Edition, 2/2/2005, Vol. 245 Issue 23; (AN 15943600) , p D4Caroline, Humer. Dell Inc. reports 24% gain in fourth-quarter net profit By: Toronto Star (Canada), 02/13/2004; (AN 6FP2158689500). Pp 5
Why has Dell been so successful despite the low average profitability in the PC industry?
He started Dell with selling computer system straight to its consumer such that they will be able to know the customer demand. Dell started with just $1000. After 4 years, dell expanded greatly and theirs shares were sold at $8.50. Now, Dell Inc. is a privately owned multinational computer technology company based in Texas, Dell develops, sells, repairs and supports computers and related products and services. Dell sells personal computer, server, data storage devices, and all other electronic devices.
In 1984, Michael Dell invested $1,000 in start-up capital to register his business as Dell Computer Corporation, which was known as PC's Limited. The company becomes the first in the industry to sell directly to end-users by passing the dominant system of using computers resellers to sell mass-produced computers. Dell Computer also pioneers the industry first thirty-day money back guarantee. It became the cornerstone of Dell's commitment to expand its service offerings, superior customer satisfaction, and the industries first on site service program. It also established its first international subsidiary in the United Kingdom, and raised $30 million in its initial public offering.
Speaking about the business model of Dell, it has ability to remain on the higher end of the scale for a particular time period. Dell has business model, which primarily focuses on direct selling line of attack. It in a straight line supplies the PCs to the regulars. It does not believe in intermediary, retailers for the business practices. Undeniably, this gives them an edge to serve customer well. Nevertheless, it understood the importance of retailers and start offering products on the premises of retailers, such as Wal-Mart, Sam’s Club and so on. Next, Dell administration is certain of the exclusive business of PCs. As time goes on, however, observing the
Today Dell is the third largest computer manufacturer in the world. On January 2004 Dell reports net revenue approximately $41,444 millions and 46000 employees (Annual report 2004).
Dell Computers Strategy Global companies play an important role in the business environment, because they connect their businesses together around the world. A good example of a global company is Dell Inc., an American computer-hardware company, headquartered in Austin Texas, which develops, manufactures, sells and supports a wide range of personal computers, servers, data storage devices, network switches, personal digital assistants (PDAs), software, computer peripherals, and more. They design, build and customize products and services to satisfy a range of customer requirements: from the server, storage and Premier Services needs of the largest global corporations, to those of consumers at home. According to the Fortune 500 2006 list, Dell ranks as the 25th-largest company in the United States by revenue.
Dell made the bold decision in 1994 to eliminate their products from retail stores and focused on mail order customers. In 1996 Dell began selling through their website as well. By eliminating the retail store presence Dell was able to reduce costs, reduce inventory, and maximize profit. Dell utilized a built to order system that allowed customers to specify exactly what they did and did not want on their Dell computer. Dell's just in time inventory system lowered inventory to 6 days and storage costs were saved.
This strategy was carried out by selling via phone, fax and direct sales, instead of selling through retail stores. Not only this approach differentiated Dell from other competitors at the time, it also reduced its operating costs as it did not have to rent expensive retail space. In addition, Dell’s strategy of selling customised computers allowed it to hold only a small amount of inventory, which reduce...
Historically, personal computer companies produced most of the components for a computer which they assembled into their final products and distributed to resellers. The manufacturing of these components was vertically integrated into the organisation. Dell, as a small start-up, could not build this infrastructure. Instead, they developed a model where they developed relationships with organisations that could provide these components, allowing Dell to focus on selling and delivering computers. By selling directly to customers, initially through mail orders and later by using the internet, Dell avoided reseller mark-up. Dell also enabled customers to order customised computers, which Dell then assembled after receiving the order (Magretta, 1998, p.73-74). “Customers got exactly the computer they wanted and Dell saved money making the computers only when they were ordered” (Hill & Seggewiss, 2008)....
The Dell Model was understood what IT and JIT could do for the computer. His idea of how purchasing a computer should become simple and easy. Mr. Dell’s business model was to make sure that all computers were able to get to their customers fast. Dell started out as a direct seller, first using a mail-order system, and then taking advantage of the Internet to develop an online sales platform.
The E-commerce is an area that Best Buy can expand and explore since it’s a growing market. Growing markets such as the online marketplace, are more attractive than mature and declining markets, and for that reason Best Buy must keep investing on it, seeking a market growth, which has been happening in the past years. Each year, Best Buy is getting more percentage of sales through its online channel, which represents more than 10% of its total sales in a year. The online marketplace represents an opportunity for Best Buy, but at the same time it can be a threat as well. Consumers are becoming more of online shoppers as technology develops and more people have access to it.
In today's competing world, many organizations are rethinking their strategies in terms of the online business and its capabilities and culture. Organizations are taking advantage of the widespread web to buy and sell goods from other companies and recently from individual customers. Exploiting these opportunities of convenience, availability and widespread reach of the web or Internet, many companies such as Amazon have benefited from the use of web successfully.