Critical Incident Analysis

What is the most significant thing I learned this week?
I learned different kinds of workplace conflicts, and why they happened. Also, how to solve them using different methods of mediation. There are four methods of mediation managerial, self, prevention, and team mediation. Moreover, I learned how the conflict could affect the organization
b. How did what I learned changed my thinking about this week's topic?
There are a lot things I learned this week I did not know, for example, how the conflict can affect the organization, also, I did not know the methods for mediation and how to use them.
c. What previous experiences relate to what I read and learned?
I had an experience of how conflict could affect the organization. In this experience

I lost employee, money, and client for just a lie. I had a client who accused his caregiver to teal his wallet and used his PayPal account. The client first time told me that he lost his wallet and his sure that his caregiver is the one who took it. I asked him to tell me everything was in his wallet, and he told me that he had two credit cards, driver license, and 85 dollars. When the police came to make a police report, he told them that he had credit cards, driver license, and 385dollars. In fact, I was not sure which one of these was true also, when he told the police that he already got a new driver license, cancelled all his credit cards, and got money back to his PayPal account. Moreover, the only thing left was his money so, I paid his 385 dollars back. When I called the company that referred him to me, they told me that he does it a lot of other companies lying to his caregiver and get them fired and get money from the companies. I fired my caregiver and discontinue services for this client, so I lost a caregiver, money, and the client.
d. How will I use (or have I used) this knowledge in my ministry or life?
I learned a lot how to solve the conflict and how the conflict could affect the organization. I will use this knowledge in my life to solve the conflict using mediation and how to prevent some conflict before it affects the organization.

e. What could I additionally learn about this week's topic?
In those chapters, there are a lot to learn and helpful tools during the conflicts. I think I would like to know more about mediation and how to use it. According to Dana’s book Conflict Resolution, mediation is an emerging field of professional practice. Most mediators come from other professional fields such as psychology, social work, counseling, employee relations, and law that license their members. (Dana, 2001) how people who are not in those fields could use it to solve conflict. Also, how they can learn to use them? All are things I would like to know about mediation also, how I can practice them.
References
Dana, D. (2001). What's a Conflict? In Conflict Resolution (p. 14). New York: McGraw-Hill.