Computer Failure Caused by Inexperienced Operative in India

1600 Words4 Pages

Introduction
This is about computer failure of Royal Bank of Scotland (RBS) that happens in India. It is said that it happens because of “inexperienced operative” by Indian staff was accidentally wiped information when doing software upgrade. It is also a blame that the problem occurs because of outsourcing. But, it has been opposed by Stephen Hester, the chief executive of RBS because there was no evidence that outsourcing had caused the problem. However, it is already happen and the company needs to responsible to what had happen. Even though the problem was solved in three days, the company has to bear losses from 17 million customers and it created a backlog of more than 100 million transaction and all the losses is cost up between £50 million and £100 million.
Nowadays, many large companies are using outsourcing through IS/IT sector it is because the company was not in the field of IT / IS also in order to gain benefits to their company especially reducing expenses. It also to ensure that the company can focus on their core business and give other operation to outsourcing company that is expertise on the field.

Question 1
Critically evaluate the competitive advantage that can be gained by companies through IS/IT outsourcing. Provide suitable example to support your answer.
Competitive advantage is when a company or country can produce a product or services at the lowest opportunity cost compare to their competitor. Meanwhile, outsourcing is when one company outsourced their portion of work or job to another company that are more expert and experienced to handle the task and also almost every large company outsources their portion of work or job in order to gain competitive advantage.
There are some competitive...

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...oftware that help automatic maintenance schedule, troubleshoot problem, and

give information about the computer systems. By doing disk maintenance, it helps computer systems stand in it top performance. At the same time it can reduce the probability of computer systems failure will happen.
Lastly, by implement security features to the computer systems also helps the computer systems from failure. It can be done by using password or control the network access. With that, an authorized user cannot access to the network or computer systems easily. It helps prevent the data and information in the computer systems be stolen. It also true that there are many ways computer systems might be failure even there are many ways that have been done to avoid it. But, the above ways is between the best ways can be performed as a precautionary alert to prevent it from happen.

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