Competitor Analysis Publix

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Competitor Analysis
Publix
Business Strategy: Differentiation
Strategic Position: It is true that Publix competes by offering low prices and maximizing savings, just like almost everyone else in the industry; however, that is not exactly what they are trying to sell. People go to Publix not only to do their shopping, but also because of the experience. They offer an outstanding quality service to assist every customer during their shopping routines and thus results in high customer satisfaction and loyalty. Due to this positioning, they have been able to obtain the highest ROR within the industry.
Competencies: Their exceptional customer service helps them compete against other stores that offer not so good in-store quality service. They train

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