Compassion In Nursing

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Is Compassion in Organizational Practice a Critical Factor in Sustaining Quality of Care?
The healthcare industry has been making efforts to ameliorate the delivery of efficient and affordable services. While the positioning of efficiency and affordability is becoming superior, quality of patient care should remain as the primary emphasis of healthcare. Studies have discovered a strong connection between compassion and the delivery of quality patient care. There is a rising accord that compassion in health and community care is necessary, yet it is uncertain on how compassion is perceived of in this field (Crawford 2014, Dewar et al. 2014). There are also concerns that high-quality compassionate care is not consistently delivered across health …show more content…

Kneafsey et al. (2016) conducted a qualitative study on forty-five participants, including academic staff, healthcare students, physicians, and patients. The study found all participants expect healthcare staff to be consistently compassionate. They each used the character and scope of the healthcare professional’s communication skill as a representation for identifying compassion, such as good listening skills and proper tone of voice (Kneafsey et al., 2016). Patients appreciated the healthcare staff when time and energy were invested in building positive interpersonal connections with them and account those qualities as personal engagement (Kneafsey et al., …show more content…

The study was constructed upon collecting survey data from hospital administrators and discovered to analyze the positive outcomes of compassion practices on Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) overall hospital rating and chances of receiving patients’ endorsement (McClelland & Vogus, 2014). This study discovered that patient perceptions of care quality are linked with a set of tangible compassion practices, such as rewarding employees’ compassionate acts and compassionately supporting employees in coping with the stress and traumas experienced at work. (McClelland & Vogus, 2014). Appreciating and rewarding compassionate acts promote a positive connection between the healthcare staff and their patients and deliver more holistic care that heals the whole person rather than just illness (as cited in McClelland & Vogus,

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