Case Study about Work System Framework of a Company

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Executive Summary TradX is a company that aims to sell furniture to retailers and special targeted companies. By analyzing the case study, which is on TradX Company, we came up with two different work systems for the company's trade actions. The work systems are "Replenish Retailer Inventory" and "Direct Selling." Moreover, the performance variables for the business processes are discussed in detail in the report. The report then talks about how an introduction of electronic information system may affect TradX work systems. At the end, collaboration between processes in TradX has been discussed. Work System Framework A work system is a group of activities performed by people in the organization and it produces product(s) for customers. A work system framework consists of 8 elements that are essential in a work system. The diagram below clearly shows the various elements that make a work system . Customers are those who benefit from the business process whether directly or indirectly. The second part of the work system is Product & Services which are the outputs of the business process. Thirdly there is the Business Process itself and that is a set of steps performed to provide a good or service for the customers. Fourthly comes the Participants whom are the people involved in performing the business process. This is followed by Information and that is any type of data that is inputted or outputted into/out of the business process. Another part of the work system is the Technology and that is anything dedicated to the business process. Then Context follow which is anything (internal/external) that shapes the business process such as laws and regulations. Finally is Infrastructure which is anything (technology, informati... ... middle of paper ... ... between firm IT capability collaboration and performance',[online] Journal of Business Logistics, Oak Brook: volume 26,Iss.1, pg 1-24, [Accessed 10 26 2005]. [8] Simon McGinnes, 'Communication and collaboration: skills for the new IT professional', [online] could be requested from email:s.mcginnes@rhbnc.ac.uk,[Accessed 10 22 2005] [9] Steven, A.2002, Information Systems Foundation of E-Business, fourth ed., Pearson Education, New Jersey. [10] Togar M.Simatupang, Ramaswami Sridharan, 2005,' The collaboration index: a measure for supply chain collaboration', [online], International Journal of Physical distribution & Logistics Management, Vol. 35 No 1, pg 44-62, [Accessed 10 23 2005]. [11] Tricia Hyland, 2002 'Real collaboration remains elusive', Transportation & Distribution, [online], Clevelend Aug. Vol. 43, Iss.8, pg. 52-57, [Accessed 10 26 2005].

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