1) INTRODUCTION. Maxis Mobile Sdn Bhd started their operation in 1995 and now is the leading telecommunication service provider in Malaysia. This corporation is the fifth largest Public Company in Malaysia as its total subscribers are 6.4millions, providing a range of innovative mobile with fixed and international network services to their customers. The vision of Maxis is to be admired for excellence. They intend to take leadership position in everything they do from how to deal with customers to how they do their branding. On the other hand, their mission is feel free. Customers must feel free to connect and communicate as well as feel enabled by the services, not inhibited. The employment size of Maxis is large as it consist of …show more content…
How will the training and development programs move the employees closer to the organisation’s goal? What is expected out of all employees by their supervisors is that every business decision should move them closer to the organisation’s goal. Maxis have their ultimate goal which is related to their mission and vision. In order to achieve them, training and development programs need to be given to employees because the recognition of employees by the management as the key to success of the organisation. Once the mission and objective is clearly understood, appropriate training solution will lead them one-step closer to their goals.
4.5. What are management’s expectations? Each level of management in an organisation has certain expectation from their financial investments. The objective of every business activity is aligned with its mission and that is where the management find ways to allocate their budget to attain their goals. One of the Maxis management expectation is to see links between productivity and profitability. Besides, they also expect to see immediate outcomes and results in daily activities. Therefore, a training and development program should be developed after understanding what management
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Training and development process is important to every organisation in order to bring out the talent of every employee to meet the growing demand in an economy. However, to ensure that the process is effective, it should be improved from time to time. There are three suggestions of newer strategies to improve the training process in Maxis which will be discussed below.
4.1. Organise mentoring programs Maxis should use inter-office mentoring programs when there is lack of human resource staff and other resources. This is because employer or managers need not be in the same office as they can communicate on a regular basis despite the geographic location. The training process will run smoothly without any obstacles as well as maintaining the cost benefits. Besides, mentoring programs builds a deep connection between the employees and their company. Strong bond between mentor and mentee can be the key to the development process resulting of the employee being a personal investment to the company. During this mentoring program, both the managers and employees will be involved which is a plus point to make the training and development process an effective one. This is because they will talk about the training back on the job and managers will not ‘fire and forget’ due to their active coaching from the
Make a plan to link training and development to the business strategy that is understood by employees at all levels and their customers and ensure senior leadership publicly supports the training and development (Noe, 2013)
Every organization and business enterprise has a dream of making the highest profit in all their ventures as well as minimizing all the inputs while at the same time maintaining the quality of their products and services. This goal cannot be achieved without the proper and powerful management team that directs all the organization operations and calls the shots. Management comprises of procedures and processes for rationalizing and connecting the activities of the business in order to achieve defined objectives and goals. In most cases, management is included as a fundamental of production process in the same category as machines, raw materials, and cash (Niederle, 2013). However, for an organization’s management to effectively and efficiently manage all its activities that include staffing, organizing, coordinating and controlling, it has to be conversant with rules of the land regarding
The Goal is a book that focuses on the theory of constraints in order to improve production. Eliyahu Goldratt brings us a pleasant story that shows the important strategies that any manager or CEO should follow to be successfully productive, and capable of reaching their goals. The book easily explains and demonstrates many attainable ways for any human being to learn how to manage their industrial relations, business processes, and also, their personal lives.
The training and development of employees in William Hill is imperative for the performance or the company as they are in a competitive market. William Hill has to inform workers to be aware of surroundings in the area that they work. Training and Development Training Training is essential for both employees and employer if they want to be effective within the organisation and also for a company like William Hill to stay competitive within their market. The reason why training is important to employees is to enable them to achieve their maximum potential in their current position, it is needed also to develop them to create further opportunities within the organisation because employees are likely to be better educated and become multi-skilled. Training should be ongoing within William Hill in developing the employee’s skills within the business.
Training and development is essential to employee’s retention, loyalty and overall satisfaction. When employees feel there is opportunity within a company and diversity leading the way employees pride and productivity is enhanced.
This method also empowered the employees giving them an opportunity to increase their skill levels and an opportuni...
The goals include training on leadership. The objective is for management to gain the proper skills to effectively lead teams, resolve conflicts, and better their management abilities. The training will address employee turnovers to low wages, effective communication strategies, and effective leadership. Management will become more strategic in selecting the right candidates to fill positions. The knowledge and skills attained will be that managers will become better leaders by becoming more empathetic. Employees will begin to feel appreciated and become more motivated. As a result, the company’s morale will be boosted and there will be less consumer complaints about bad customer service.
According to Mathis and Jackson (2003) referred to the definition of training and development. It can be known that these behaviors are designed by the organization. In order to improve the performance of staffs. Training and development contain a large number of educational techniques and programs. “Training can consist of on-job training, off-job training, formal training, skill
Therefore, it is very important for the company to invest and encourage the employees to attend training, so that every employee could know how to properly perform more than one or two steps when building the
The development planning process “refers to a system to retain and motivate employees by identifying and helping to meet their development needs” (Noe, 2013). This process can be used in the internal hiring process. When brining internal employees into the supervisor training program this process will motivate the employees so they will continue to grow within the company. The morale of the overall company will improve when employees are chosen internally for the supervisor training program. This process has four steps to it; they are self-assessment, reality check, goal setting, and action planning. Self-assessment identifies the improvement that is needed from the employee. The company can provide testing that shows the strengths, weaknesses, interest, and values of the employee. Reality check is when the employee determines which of the needs can be developed realistically. The company can create a performanc...
Approaches to Training and Development. Cambridge, MA: Perseus Group, 2003. Print. The. Locke, Edwin A., and Gary P. Latham. New Directions in Goal-Setting Theory.
Mentor orientation can be described as “Employees who have seniority… to oversee new hires for a certain time-period and are ultimately responsible for providing much of the training that will take place at work.” (Taylor, 2011) This enables newly hired employees to receive consistent support after the formal orientation and 3 days on the job training. The mentoring support should be planned based on the lessons in the formal orientation program identified above. Since supervisors must continue to do work-related tasks association with leadership at the job-site, mentors can direct, supervise and help new employees refine skills needed to become successful and productive.
One of the most important resources of any organization is its employees, the human resource. This makes it very important that these resources are properly managed; so that they thrive and grow along with the organization. People stream defines performance management as “A process for establishing a shared workforce understanding about what is to be achieved at an organizational level. It is about aligning the organizational objectives with the employees’ agreed skills, competency requirements, development plans and the delivery of results. The emphasis is on improvement, learning and development in order to achieve the overall business strategy and to create a high performance work force”. The performance management process involves various stages such as goal setting, skills development, performance measuring against the set goals, mentoring/coaching to enable employees to focus and achieve their goals followed by assessment of performance and any further development plans as required. Let us look at these steps one by one.
Market economy makes the qualification of managers demanding. The most important function of senior management organizations becomes the development and implementation of effective structure oriented to criteria. Creation of updated product must be determining factor in the survival of individual enterprises, stabilization and prosperity of the countries’ economy. The critical factor of success becomes a training of managers of a new type of highly competent in a wide range of economic and social issues, with a high sense of responsibility for their performance.
Training encompasses the process of improving personnel competencies, knowledge and potentialities, in regards to the specific tasks that will be assigned to them. This is a process that should be perpetual and is essential for the organization, in order to achieve excellent execution of jobs given to the employees (Ingram, 2008, p.162). Another importance is that it gives sales personnel managers an easier time in dealing with properly trained sales personnel. There are different basis on which training is carried out. Training is carried out upon induction of new sales people to the company. It is also important to train current sales personnel to brush up their knowle...