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Communication skills:quizlet
Differences in culture and how they impact non-verbal communication
Cultural differences in cross-cultural communication
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Building effective communication skills and relationships within a single culture is often challenging. Bridging the gap between different cultures makes building communication skills and relationships even more difficult. I will discuss some of the challenges of cross-cultural communication and the pieces necessary to build effective working relationships.
Typically, some of the basic assumptions we make when communicating with people from our own culture must be questioned and modified when communicating with people of another culture. First on the list of items for review is verbal communication. Parts of verbal communication, such as, tonality, tense, gender generalities and structure vary greatly from culture to culture. A majority of these differences are based on core values and perceptions in different cultures; therefore, such differences must be acknowledged if effective communication and relationships are to occur.
A principle rule of mutual respect is the basis for success in communication and relationships. Mutual respect should be based on the following criteria:
„h always allow for and assume differences, until similarity is proved
„h emphasize description, rather than definition or judgment
„h practice empathy
„h treat your interpretation as a unproved theory until further understanding proves certainty
Often, cultural differences are easily identified and therefore, ea...
For those members who are going to be heading out into our global community, Dupraw and Axner (ND) state that one must remember that “Culture is often at the root of communication challenges” which might
In addition, research for this project enabled me to identify five essential elements for acquiring cross cultural competency which I will use as guidelines in conflict resolution in my future occupation:
When individuals or groups from different cultures communicate, this process is called intercultural communication. The transaction process of listening and responding to people from different cultural backgrounds can be challenging. The greater the difference in culture between two people, the greater the potential of misunderstanding and mistrust. Misunderstanding and miscommunication occur between people from different cultures because of different coding rules and cultural norms, which play a major role in shaping the patterns of interaction (Jandt, 2012).
Self-disclosure is the best aid to help people who are from different cultures to communicate effectively in verbal and non-verbal way. Bae stated that they do not need to have verbal communication to be self-disclosure (as cited in Tili and Barker, 2015, p.201). Using non-verbal expression also can explain the importance of self-disclosure. Non-verbal communication also can express who they are and what they think about. Of course, non-verbal communication might cause some misunderstandings among different cultures. However, even if people use non-verbal communication, expressing their feelings and thoughts can avoid misunderstandings and provide effect intercultural communication. There is an example of the useful of non-verbal communication and how non-verbal communication help intercultural communication. According to Sunaoshi (2005), she analyzed one conversation between American and Japanese. She found how they compensate the limitation of language and differences in communication style by paralinguistic elements (pp. 196-201). In their conversation, two people are in the situation that the language is limited. Instead of the language, they exploit many non-verbal cues to tell the information such as gaze, gesture, and positioning. Especially, during the confirmation of quantity, non-verbal communication has a great impact to communicate. Sunaoshi (2005) analyzed this conversation and found Japanese who
Everything we do in our life involves communication because it is a way for a sender to send message to the receiver by verbal and non-verbal communication. However, in some parts of the world messages that are delivered sometimes are not received in a way it is supposed to. A way to solve this is by using competent communicator and intercultural communication because it makes it easier for people from other cultures to communicate in general. On the other hand, there are also some problems faced because different cultures have different ways to express their way of communication. By understanding these types of communication and by defining them may solve this dilemma. In addition to that, there are also types of communication to consider that are commonly used, which is Proxemics, Gestures and body language.
Effective communication with people of difference cultures can be especially challenging. The way people interpret the world can be strikingly different between cultures. Intercultural communication occurs when a member from one culture produces a message that is absorbed by a member of another culture. How that message is understood by the communicating party is a vital part in intercultural communication. For example, in Cambodia it would be considered rude to discuss business in a social setting (Language, culture, customs and etiquette, n.d.). However, in the United States this is a common practice and is almost an encouraged event. Another important factor and consideration in intercultural communication is the importance of understanding cultures, values, history and beliefs. For instance, in Cambodia, if you deliver a present that is wrapped in white paper, this is considered to represent mourning. This is one of the many reasons why it is important to assimilate into a culture and be mindful of communication between cultures (Language, culture, customs and etiquette, n.d.).
Communication: Language barriers may need to be overcome in order for diversity in the work place to be successful. Ineffective communication can lead to; confusion, lack of teamwork, disputes and low morale.
...ffective cross culture communication, you have won half the battle already ad effective way of improving cross cultural communication is “active listening”. When you are talking with some one from another country or culture try to avoid slag’s or references that might be confusing and offensive to non native speakers. Research your negotiating partner’s background and experience. Listen carefully during conversation and if you are unsatisfied with the answers given to by your counterpart politely ask them to repeat it. Accept and respect people from different culture who are different from your own because each individual is unique and one should not classify them on the basis of race, ethnicity, socio-economic value and political beliefs.
The real challenge in workplace communication knows how to work with cultural differences in a productive way.
According to Hofstede’s (1980), ‘culture is the collective programming of the mind which distinguishes the members of one human group from another… culture in the sense, includes systems of values: and values are among the building blocks of culture.’ It is necessary to determine how culture impacts our communication behavior as culture directly influences our perception and understanding of the message that is transmitted from one party to another. People from different cultures encode and decode messages differently; this therefore increases the chances of misunderstanding. Intercultural communication refers to interactions between people whose cultural assumptions are so different that the communication between them is altered. Verderber, Verderber, & Sellnow, (2010).
One way to be a competent communicator is to be aware of things that can affect the way you communicate. For example, your environment. Personal experiences and your personal cultural background can affect the way you think about others, which can resultantly affect the way you communicate. While you might think something you do is right and ethical, while another person might find it wrong and unethical, or vice versa. This can make communication more of a challenge or impossible. One way to eliminate this problem is to try to be more understanding to someone’s background, to put yourself into their shoes and to understand that everyone has different backgrounds and different ways of perceiving what is right and wrong. It is important to remember that people from different backgrounds often can share enough common ground to make an effective relationship which can lead to effective communication.
Many people who go to visit or work in another country suffer some misunderstanding from the local people, because they have a different culture. Different culture will cause disparity points of view about almost everything. In the article, Intercultural Communication Stumbling Blocks by Laray M. Barna, there are five stumbling blocks mentioned that are seen in a cross-culture communication. These blocks are: language, nonverbal signs and symbols, preconceptions and stereotypes, the tendency to evaluate and high anxiety. Barna wants to use these stumbling blocks to show the common blockades between different cultures. I agree with what she thinks about the language, nonverbal signs and symbols, preconceptions and stereotypes, and the tendency
Humans have been communicating since four million years. On the other hand, the birth of culture is estimated to have taken place about 35,000 years ago. Today, both culture and communication have evolved considerably and have become interdependent of one another, to the point that communication is considered to be a product of culture. Thus, our own culture has a deep impact on our thoughts and behaviors. Since each culture has its distinct aspects, intercultural communication can be the cause of conflict and disorder. There are three main issues which are at the root of the problem of intercultural miscommunication : language as a barrier, cultural diversity and ethnocentrism. I will analyze these three notions in situations in which intercultural communication is frequent such as : the workplace, the classroom and vacation trips.
Communication is the key to organization for these companies and leaders depend largely on its effectiveness. In one study of cross cultural communication, managers were asked to think of seven problems before the meeting to make the communication effective (Barriers of Cross Cultural Communication in Multinational Firms). But, how do people understand each other when they do not share the same culture? To answer this question we must first understand cross cultural management. This type of management focuses on the behavior of people working together as a group ...
To elaborate, by mentioning intercultural understanding, I meant that each cultural group has different ways to communicate. For example, Western culture encourages people to be up-front and straight-forward with their communication; contrastly, people who are influenced by Eastern culture might be less outspoken about their ideas and pay a lot of attention to nonverbal language of the people around them. Culture is something that if one have never encountered or exposed to it, he or she would never know. I hope that after this project, besides of the knowledge we gained from the research itselves, all four of us would improve even more on our intercultural and interpersonal communication skills. Because at the end of the day, the knowledge that one have learnt might be forgotten, but all of the skills that one have gained will stay for a very long time.