Computer support specialist help people with trouble they are having such as software, hardware, and equipment trouble. There are many ways that they can assist people with their troubles they are having. Some computer support specialist offer services such as help desk service, in home service, and in store help. The computer support specialists are always needed. I am going to tell you about the computer support specialist career field. A computer support specialist has many responsibilities. A daily responsibility that is done every day is that they watch computer systems to monitors its performance. Computer support specialist help people set up their computers and show them how to work them. On a daily basis they are always answering questions to resolve problems such as issues relate to hardware and software. Also they must be able to test network systems and check for issues with local area networks. They maintain daily records of their communications. Also they train users on how to use their hardware and software. Computer support specialists stay busy with all their tasks. Also it is important to back up data in case the computer crashes or something happens. Also computer support specialist help people to reset passwords that they have forgotten. Also getting information is important. Computer support specialist need to make sure they get their information for reliable sources. Information is categorized in many ways by them. The categories that are used are differences, similarities, and estimating. Computer support specialists also have to be able to process information. Information is processed in many ways. Information can be processed by separating data into sections. In this career computer support special... ... middle of paper ... ...for computer techs it would be hard for people to have a reliable computer. This is a growing career field. There are so many different jobs in this field. Works Cited Arthur, T. (n.d.). How to become a computer support specialist. Retrieved from http://www.ehow.com/how_4422483_become-computer-support-specialist.html Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2014-15 Edition, Computer Support Specialists, on the Internet at http://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm (visited March 26, 2014). Computer support specialist. (n.d.). Retrieved from http://money.usnews.com/careers/best-jobs/computer-support-specialist National Center for O*NET Development. 15-1151.00. O*NET OnLine. Retrieved March 29, 2014, from http://www.onetonline.org/link/summary/15-1151.00?redir=15-1041.00
Imagine a gravely sick person in a hospital bed. Tubes and wires connect him to whirring machines like medical jumper cables; he lays almost lifeless except for the barely perceptible vitality pumped into them by the system of machines we call life support. Take a moment to think about the roles that computers play in this scenario. Now imagine the scene and the patient's condition without computers. That's easy. There is nothing: no slow breathing, no whirring of machines, no dripping IV, no beeping heart monitor. Not only would the person probably be dead, but everything from the reclining bed to the nurse call button to the life support system relies on computers.
In programming, computer engineers instruct computers how, to do their jobs or desired functions line by line. There are many forms of computer software engineers. There are computer applications software engineers who analyse user needs and designs and then build, maintain, or perfect specialized utility systems or applications already within the system. Computer applications engineers have a multitude of computer programming languages they have to use on a daily basis. Generally the favorite languages used are C, C++, and Java. The less popular languages that are used are Fortran and COBOL. Software engineers may also also develop packaged systems, systems software, or even create personalized applications. Computer systems software engineers are responsible for designing the maintenance and construction of a company's computer systems, while also planning the systems future growth. Computer systems software engineers analyse the needs of each specific department while working with a company and advise the company on which technical direction to follow. Computer systems software engineers often help set up the technical systems of the company within the departments. The computer systems software engineers will also sometimes set up the companies intranets systems. Specifically the ones that link the company's computer systems with the organization and make communications between departments run faster and smoother. Computer
A Computer Help Desk or Service Desk should be dedicated to keep our technology investment up and running smoothly. Our company needs to have assurance with their internal technology services. There will always be computer issues but it is important for the help desk team to guarantee they can reduce problems and keep the staff productive with the tools they need to continue to drive business forward.
They are seeking for personal service while purchase and installation of product. Considering all factors Geek Squad started special services like house call services and phone services for installation and operation.
“Occupation Profile.” Careeronstop Pathways to Career Success. U.S. Department of Labor, Employment and Training administration, n.d. Web. 5 Feb. 2014.
The helpdesk specialists are the frontline support for end-users. It is vital that the specialists are adequately trained to support the users effectively. In order to do so they must be fully training is a wide variety of areas. Gomm (2005) suggests that helpdesk specialists are leaving their jobs because of lack of opportunity and a lack of training. In this paper I will propose a training guideline that will support helpdesk specialists in the areas of personal and computer safety, communication skills, problem resolution and incident response, along with procedures for collecting and analyzing computer evidence. Gomm (2005) states that based on the research conducted with 1,000 helpdesk specialists an alarming 66% have no information technology (IT) qualifications, and 33% have not had any IT training within the last 12 months. These findings are leading to helpdesk specialists leaving their jobs. By implementing a training program, as found in this paper, the specialists will be better prepared for their job functions and may be less likely to look to change their job.
What is the best way to engage to the career of Help Desk Support Specialist ? Now a day career in IT are the most demanded in the market place. Many people are success in this career, but some them are walking through the wrong way. To understand and appropriate way to pursuing the best to lead your job in the future. If you want to become the Help Desk Support Specialist I have three pieces of advice for you.
As an IT repair specialist, having good computer & technical literacy helps when working with customers and other staff members. When communicating with customers about repairs to help them understand.
stimulate me as well as challenge me? The second being: Is there a way of
Grover, G. (2002). Career information center eighth edition, computers, business and office. (8th ed.). Michigan: visual education corporation.
The continuous prerequisite to provide more services every day as an enterprise, corporate, or educational organizations continually expands reflects the need to balance the Total Cost of Ownership (TCO) with a balance of in and out-service resources available for the community. The blend of cost efficiency and actionable objectives of a help-desk function should be categorized and defined by the mission and support garnered by the technology the organization includes and should disabuse the end user from seeking the “common” answer. First, a helpdesk should be defined in the sense of a direction that communicates what users should be looking for, such as a particular malfunction or corruption to a user PC rather than the traditional error or search of a particular function. In this mission the following objectives from (Bulchand-Gidumal, 2009) summarize the help desk:
days a week due to the fact that most companies computers are running all the
Primary activities are directly involved in creating and bringing value to the customer, whereas support activities enable and improve the performance of the primary activities The support lable underlines that support activities only affect the value delivered to customers to the extent that they affect the performance of primary activities (p 417).
of computers and their uses. Some day because of the work this kind of work, we
There are businesses that needs someone that knows their way around a computer and even a job as a telemarketer involves you using a computer. Everyone always claims that computers are the future, but the thing is for many of us they are, and if you want any type of corporate job, you are going to want to be computer literate. The only way to keep yourself ahead in the job market is to learn new things, and one of the most vital lessons you’ll need is in computer literacy.