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Ways of communication in nursing
The importance of communication skills in healthcare
The importance of communication skills in healthcare
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Introduction
This is an analysis of a taped interview between a nurse and a patient who is taking pre-employment medicals. The information given during the interview, including her name, Pink Cloud is fictitious because of the need of confidentiality. During the interview, objective and subjective data will be collected. The areas of communication focused on in the analysis are verbal, questioning and listening skills. Analysis will be made and later suggestions and recommendations will be made on how to make improvements in the future. To achieve this, direct quotations from the will be used to make references to the three theories being analysed and will be supported by the literature.
Analysis of the interview
An interview is a planned interpersonal conversation with a purpose between two people who interact largely through a question and answer format to achieve specific goals. Verbal communication is a way in which people communicate face to face. The key components of verbal communication are words and phrases, intonation and clarity and brevity. Different words and phrases have different meanings. The denotation meaning is shared by individuals who share a common language while connotative meaning is the interpretation of a word’s meaning influenced by feeling and thoughts of people. Therefore, Nurses should carefully select words that cannot be interpreted, especially when explaining a client’s medical condition (Taylor & Crisp, 2006).
Additionally, other concepts of verbal communication skills such as questioning and probing, paraphrasing and understanding are used when talking to patients. Questioning and probing is where various types of questions and statements...
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...Apler, J. P. (2006). Professional nurse communications skills sets in health care team interactions. Journal of Professional Nursing , 22 (2), 180-189.
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Taylor & Crisp. (2006). Fundamental of Nursing. Sydney , New south wales, Australia: Vaughn Curtis.
Cultivating teamwork is vital in the fast-moving pace of the Emergency Department. One of the most important ways to cultivate this process is through developing a plan of communication with the team. According to L.J. Hood, communication is “…the dynamic interaction between two or more persons in which ideas, goals, beliefs and values, feelings, and feelings about feelings are exchanged. Even very brief communication exchanges may change all involved parties” (Hood, 2014, P.81). In many scenarios some nurses and staff members are unwilling to be those team players that are needed in a busy nursing unit, and many times nurses and staff will not communicate professionally at all. In these situations, some nurses and staff will require coaching sessions on how to communicate, and in worst case scenarios some nurses and staff, who are unwilling to communicate professionally, will be asked to leave the team
Taylor, C., Lillis, C., LeMone, P., & Lynn, P. (2011, 7th edition). Fundamentals of Nursing. (pg. 45-46). China. Lippincott, Williams & Wilkins.
Communication involves the exchange of information between two or more people. Whether verbal or nonverbal, communication serves as the bridge that allows people to share ideas and thoughts. Clinical professionals converse with patients, relatives, and other professionals daily. Conversely, despite having multiple encounters with patients every day, physicians fail to enact the necessary communication and interpersonal skills to effectively listen, instill confidence, and promote following medical advice in patients.
Another team effort where communication is key is in the field of emergency medicine. Some of the basic roles in the emergency room at a local hospital, such as IV’s, phlebotomy, and triage, must be performed together with doctors, nurses, technicians, ancillary staff, and others to establish a cohes...
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
Nursing today has implemented many standards, policies, and procedures that must be followed to ensure quality care for patients. In the healthcare field, The American Nurses Association (ANA) Standards of Professional Performance is a set of standards that ensures patients receive the highest-quality care available to them. The ANA Standards of Professional Practice requires all health care professionals to understand their specific roles and responsibilities. Understanding the specific roles and responsibilities is important for the student nurse to know so that he or she is aware of what they are being held accountable for prior to beginning their professional occupation in healthcare. Nursing students must be prepared to use and understand
Effective communication is essential in the healthcare setting as it directly affects the quality of patient centred care and medical outcomes (Levetown,2008). In paediatric units, children are confronted with distressing and even life threatening conditions which must be addressed openly and compassionately to deliver optimum care to the patient. This essay will discuss four communication strategies used in the healthcare setting with the focus on improving therapeutic communication. Through the use of evidence gathered from scholarly articles, this essay will demonstrate the importance of effective communication and the way it can enhance the therapeutic communication between a healthcare professional and paediatric patient.
...using words your patient is used to and will understand. Clarify your message with body language, tone of voice, facial expression touch and gestures.
In the nurse-patient relationship, there are three phases that help the relationship develop. Craven and Hirnle (2009) describe the first phase, orientation, “consists of introductions and agreement between nurse and client about their mutual roles and responsibilities” (p. 329). It is in this orientation phase that first impressions are made a...
Chambers, S. (2003). Use of non-verbal communication skills to improve nursing care. British Journal of Nursing, 12(14), 874-878. Retrieved from
This approach is referred to as the Interprofessional Collaboration Practice (IPC). To become an effective leader and follower, each profession will need to work together for the same goal and purpose, which is the care of the patient. By negotiating, consulting, interacting, and discussing with other team members, we reach a common understanding of the decisions being made (2011). When there is a lack of communication, information can become misunderstood and mistakes and confrontations can arise. Dufrene (2012), has stated how graduate nursing students lack the confidence to communicate with other professionals, this in part with limited opportunities during their clinical experiences.
Although, consistent, effective and careful communication by the physician can be a strong deterrent towards low patient health literacy, physicians often fail to utilize this skillset, where they often overestimate the literacy levels of their patients (Weatherspoon, Horowitz, Kleinmen & Wang, 2015). Therefore, physicians should focus on the close interactions with each patient without assuming that the individual’s health literacy capacity isn’t greater than their perceived notion. Studies suggest that immediately after leaving the physician, many patients are able to recall only 50% or less of the medical information communicated to them by their physicians (Williams, Davis, Parker & Weiss, 2002). Therefore, the communication between the patient and the physician is a core skill, and should exist within a patient-friendly capacity, emphasizing basic communication techniques that promote a calm and friendly healthcare environment for the individual. Furthermore, a physician should place an emphasis on using effective comprehensive techniques such as implementing a style of care that integrates simple language, speaking in a slower manner, delivering only a few concepts at a time, inquiring about the patients habits towards their follow-up once home, as well as practicing the “teach-back” method or word recognition tests, where patients repeat the information communicated to them by their physicians (Weatherspoon, Horowitz, Kleinmen & Wang,
The purpose of the study was to explore and produce statements related to patient’s experiences of how nurses communicate. To show that nurses are poor communicators, but only a small amount of research has been done in this area.
Interpersonal communication within the field of nursing is imperative in all areas to deliver a holistic positive outcome in patient care. Specifically, active listening, questioning with intent and reflective feedback ascertain an understanding of a patient’s health, illness, and healthcare. Active listening allows the patient to convey their concerns and presents the nurse with an understanding of the patient when implementing a personalised care plan. Questioning with intent builds an appreciation of the situation, and reflective feedback promotes improvements to enrich work ethics of the nursing cohort. Listening actively involves many different styles whereby information is gathered through verbal and non-verbal communication. Questioning
Lautrette, A., Darmon, M., Megarbane, B., Joly, L. M., Chevret, S., Adrie, C., et al. (2007). A Communication Strategy and Brochure for Relatives of Patients Dying in the ICU. The New England Journal of Medicine, 356(5), 469-478.