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Role of effective communication
Analyze how cultural variations can influence communication
barriers to effective communication and how they can be solved
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Recommended: Role of effective communication
1.1 Introduction:
It is a common phenomenon and indisputable fact that managers are supposed to be able to have the ability to communicate very effectively and efficiently within their companies. This is because they are the managers those who do run the company and therefore they need to be excellent in dealing with people. However, when the issue of communication is discussed, it is understood that there are more than two people in communication. Moreover, as there would be a number of people working in organisations, there is a lot of communication among companies’ staff everyday. From this context, it can easily be inferred that the organisations’ employees should also be able to communicate effectively to make sure that they do understand what other people and/or employees are talking about and to ensure that the company will be achieving its goals on time. However, not everybody has the ability to communicate effectively and that there are a number of communication barriers which may distort a message. This report will discuss the five different types of communication barriers and the ways on how managers can improve their communication skills.
1.2 Emotional Barriers:
The first barrier to effective communication can be the emotional barriers. The emotional state of a human being is directly related to his or her communication with other people (Karen S. Johnson, n.d.) On condition that a sender is not emotionally stable, it would definitely have a big impact on how he or she communicates with other people. According to Carl R. Rogers & F. J. Roethlisberger (1991), in a person with an emotional instability, the communication within themselves is broken and therefore the communication with other would also be adversely...
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...ttp://www.buzzle.com/articles/physical-barriers-in-communication.html (Accessed: 23rd May 2014).
Robert W. Putsch III (1985) 'Cross-cultural communication - the special case of interpreters in health care', The journal of the American medical association, 254(23), Available at: http://jama.jamanetwork.com/article.aspx?articleid=402159 (Accessed: 21st May 2014).
State Government of Victoria, Australia, Department of Health (n.d.) 'Communication strategies', Dementia-friendly environments, Available at:http://www.health.vic.gov.au/dementia/strategies/communication-strategies.htm (Accessed: 21st May 2014).
Susan Krauss Whitbourne (2012) '11 ways that active listening can help your relationships', Psychology Today, Available at:http://www.psychologytoday.com/blog/fulfillment-any-age/201203/11-ways-active-listening-can-help-your-relationships (Accessed: 21st May 2014).
They play a big role in communities since they help community members become culturally aware and develop cultural tolerance. They help patients communicate their health problems with doctors and help the patients and the doctors understand each other’s cultures. There are a lot of factors that go into being a medical interpreter, other than being able to speak two languages fluently. In order to be an insider in this subculture, a person needs to be culturally aware, be trustworthy, and patient, as they need to make the staffs in the hospitals and patients understand each other's culture. Through first-hand experience, one can come to appreciate medical interpreters and understand how difficult the job of medical interpreter is; while observing and interviewing few medical interpreters, one can learn the obstacles a medical interpreter faces, the importance of this profession, and the rules and code of medical interpreter a medical interpreter must follow, as well as an inside look into this
According to Adler and Procter (2015), the definition of a gender role is “socially approved ways that men and women are expected to behave.” According to SkillsYouNeed (2016), the definition of interpersonal communication is “the process by which people exchange information, feelings, and meaning through verbal and non-verbal messages.” Gender roles are interpersonally communicated within our society and their only purpose is to limit people to certain expectations.
Communication is an essential component for effective leadership and management. Without it, the organization will struggle carry out their mission. Simply communicating is not enough. Effective communication hinges on the clarity of the message. As Popovic and Hocenski (2009) stated, a “Leader must be able to communicate clearly to others in a language that they can understand on all levels in an organization, from the most unskilled worker through to the Chief Executive” (pp. 15-16). There are a lot of elements that can affect one’s ability to accomplish that. A small, but distinctly important, few are discussed in the following paragraphs.
Communication is considered to be a two way process, which involves at least two people sharing information (Higgs, Sefton, Street, McAlister & Hay, 2005). It can occur through speech or vocalisation (e.g. crying), non-verbal cues such as facial expressions, gestures, eye contact and through written or other material forms such as pictures (O’Toole, 2012). Communication is considered effective when the intended meaning of the conveyed message is received and understood by the both parties and a point of common understanding is reached (O’Toole, 2012). The goal of effective communication between an Occupational Therapist (OT) and a client is to ultimately deliver an intervention that creates positive participation in occupations that in turn leads to an improvement of health and well-being in the client. This goal is best achieved through the application of client-centered practice, which is accomplished by the development of both mutual understanding and a therapeutic relationship (O’Toole, 2012).
Language barriers have been one of the identified causes of many health problems, including timely and appropriate care, exacerbating existing conditions, and precipitating new ones. In addition to culturally appropriate education, interpreting is one of the approaches commonly used to help bridge the language gap for patients and practitioners. Interpreters are bilingual individuals that provide simultaneous interpretation between patients and medical care providers who do not share a common language (Finke, Light, & Kitko, 2008). This finding suggests that a good relationship is essential for high-quality patient care.
From the moment we are born, our days are filled with communication challenges. People who do now know how to communicate properly will limit their efforts to achieve in any aspect of life. We build connections with others by revealing our identities, asking questions, working out problems, listening, remembering and making plans for the future.
As part of my HNC study, I have been asked to write a reflective account based on a particular incident where I overcame the barriers of communication with a service user. To respect and retain confidentiality as outlined in the data protection act 1998 and within the organisational policy, I will refer to the individual as Mrs X. (Gov.uk, 2016). To assist me in my process of reflection, I will be using Gibbs (1988) Reflective Cycle; this six stage model will help by giving structure to my reflection.
In her book, Bilingual health communication: working with interpreters in cross-cultural care, the author, examines interpreter-mediated medical encounters with data obtained from extensive observations in a healthcare setting. The author highlights the interactive and coordinated nature of interpreter-mediated interactions. The book includes interpreters’ perspectives as well as the needs and perspectives of providers from a variety of clinical specialties. Just like Angelleli’s research, through Hsie’s work, it is evident that current standards are not followed, but this is because, the standards may not be realistic in real practice because there is no one-size-fits all that can properly address the conduct of interpreters in
The main drawback for patients is again the lack of trust they feel is shared in this relationship, as patients often considered them strangers (Edwards et al. 89). One way that was found to combat this is for the same interpreter to pair up with the same patient for several interactions in order to develop a relationship (Edwards et al. 87). While this seems a relatively easy fix, we will discuss more below about the challenges of building trust, especially in relation to conflicting goals in the interaction. Another issue patients had with professionals was the lack of access to interpreters as opposed to the availability of their family members, whether that access was in regards to available interpreters of their own language or simply access to information for acquiring an interpreter (Edwards et al. 86). As Rosenberg and her colleagues have found, interpreters had similar views of the access to information, feeling that there was no place for them in the health care clinics (90, 92). There is also the question of who the interpreter is helping or working for. In the best case scenario, the interpreter is there for both participants, helping both sides to communicate with each other. However, patients have often felt that the interpreter is on the side of the doctors or other specialists (Edwards et al. 87). Hsieh and her colleagues’ study of
A study by University of East London shows that the concept of communication is immeasurable in modern management, and it seeks to meet clear understanding between manager and all the employees. It explains that employee communication is the exchange and clear provision of information, commands and directions between management and employees. And it makes the organization to work properly and employees to be well aware about their responsibilities and duties. (University of East London, 2009)
Effective business communication is central to the success of an individual’s career and consequently to that of the overall business entity. It would be imaginable therefore that there is some form of correlation between effective communication skills and such success. To put this into context, University of Kent (2011) has placed Verbal Communication at the top of the ten skills that employers most commonly look for. On the same note, anything that hinders effective communication is bound to have a negative effect not only on the specific message delivery, but also on the overall success of a career. In this paper, some of the barriers to effective business communication are discussed, with a few examples of how they affect the process.
The first skill for managers to understand and practice is communications, because it is the foundation for all actions in the workplace and it allows the supervisor or manager an opportunity to build relationships with the overall workgroup without alienating anyone in the work environment (Roper, 2005). As a manager it is very important to be able to communicate effectively. As Robert Kent, former dean of Harvard Business School has said, “In business, communication is everything” (Blalock, 2005). The Wisconsin Business School Alumni Association recently reported that managers spend 75 percent to 80 percent of their time communicating (Blalock, 2005). Communication skills are critical for success in an organization. Successful managers communicate to where their targeted audience understands (Froschheiser, 2010). Managers need to give positive and negative feedback to their employees to let them know their strengths and weaknesses and where they n...
People communicate for three purposes which are: to inform, persuade and entertain. Most managers use 60-80% of their time communicating in many ways which include: be present in meetings, listen and contribute in decision making and problem solve; compose various types of memos to inform and influence others about your viewpoints along with the services and products offered by one’s organization; presents information and influencing messages to large and small groups either face to face or virtual setting; explains and clarifies tasks and procedures
Communication is one of the most important factors in our lives. It dictates the relationships formed with the individuals in personal and professional lives. Effective communication provides a foundation for trust and respect to grow. It also helps better understand a person and the context of the conversation. Individuals often believe that their communication skills are much better than what they actually are. Communication appears effortless; however, much of what two people discuss gets misunderstood, thus leading to conflicts and distress. To communicate effectively, one must understand the emotion behind the information being said. Knowing how to communicate effectively can improve relationships one has at home, work and in social affairs. Understanding communication skills such as; listening, non-verbal communication and managing stress can help better the relationships one has with others.
As in all aspects of personal and professional life, having effective communication is a key element of success. Effective communication can benefit your relationships with people. By conveying your message and integrating them as a member of the team and not just a subordinate leads to better production. By effectively communicating you can clearly define job responsibilities and expectations. The better you are able to communicate the less likely organizational turnover of personnel will occur. Supervisors and leaders in the professional workplace find that the most important factor in advancement and retain ability is effective communication. Senior level executives and human resources managers are stressing the importance of communication and providing more training for mid-level management. Emphasis is placed on communication being clear by being transmitted strongly.